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Urban Ladder Complaints & Reviews

www.urbanladder.com
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Last updated May 23, 2024
Complaints 149
Resolved
13
Unresolved
136
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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R
raghu_p
from Chennai, Tamil Nadu
Feb 17, 2017
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Not getting update on my order. No body is picking the call or replying to my mails

Address: Bangalore, Karnataka, 560037
Website: www.urbanladder.com

Hi,
I have placed order for my Kitchen and wardrobes. 50% payment was done and order was placed on 29th Dec ( order # R[protected], R[protected]. As per commitment, order should be in 35 days i.e by Feb 2. Now its almost 15 days delay, but not getting any update on the order and nobody is picking the call and no body is replying to mails.

This kind of behavior is completely intolerable.

Need quick action...
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C
captshashi
Dec 27, 2016
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Refund money not yet given to me

Address: Bangalore Urban, Karnataka, 560037
Website: URBANLADDER.COM

I returned the online booked carpet as the specification/type and the color was differently supplied. But they have not yet refunded my money till now. They send me the email that, they have approved the refund. now one month finished, but no refund has taken place. Detail of online booking is given below.
ORDER NO # R[protected] Placed on: 25th Nov 2016 TOTAL ₹2, 499
Metoh shaggy rug cocoa 00 lp
ITEM :-Metoh Shaggy...
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V
vipinchawla1981
from New Delhi, Delhi
Dec 27, 2016
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Franco Leather Sofa

Address: Bangalore, Karnataka, 560037
Website: www.urbanladder.com

I had placed an Order for Full Leather Sofa's with order no. R[protected] on 24/09.2016. Firstly the delivery date confirmed to me while placing the order was postponed by 10-15 days via an email on 04/11/2016.

Finally the product was delivered on 02/12/2016. Upon receiving the product I was shocked to notice that the sofa was not full Italian leather but a mix of leather and leatherette. I brought this to the notice of the...
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S
s.r.s.vasan
from Bengaluru, Karnataka
Dec 7, 2016
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Step ladder

Address: 560078
Website: snap deal

Our order number is [protected] dt 27th oct 2016. We opened the package now. We find the rubber around the step ladder is damaged. Whether it can be replaced or whether you can help in replacing the rubber.

It will be very helpful if you can replace the item. step ladder rubber attachment is damaged. it has to be replaced.kindly arrange for the same...
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M
mayurgupta84
from Gurgaon, Haryana
Nov 1, 2016
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Product not delivered

Address: 110095

I had ordered a norland Bookshelf on the ocassion of diwali. I received the same on 23rd October, but while installation it was observed that the product was damaged. The person told me that it will be replaced and will try it to do it before diwali. But still i have not received it. The total idea of purchasing the shelf went waste. This was the first time i as purchasing a item from urban ladder and i do not have any more confidence in...
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C
chetana426
from Mumbai, Maharashtra
Jan 3, 2016
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Sideboard

Address: Mumbai City, Maharashtra, 400061
Website: www.urbanladder.com/products/vector-sideboard?sku=FNSGDR11TK10015&src=cat

Not even a year since I bought a SOFA AND TWO PCS OF VECTOR SIDEBOARD ..outside they make it look like wood but it is pressed wood badly made drawers cannot even fix it anymore. hardly used and drawers broken. I DO NOT TRUST URBAN LADDER What they deliver and what they advertise are two different things. Bad customer service SONAL PANDYA, CHETNA PANDYA [protected]...
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M
Milton Colaco
from Thiruvananthapuram, Kerala
Nov 24, 2015
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After 100% payment, UL unable to commit on delivery date

Address: Pune, Maharashtra, 411057
Website: Www.urbanladder.com

Order number R[protected]. I ordered a Chest of Drawers in Jul2015. Delivery was done on 31Aug (100 percent payment) with damaged panel which they promptly agreed to replace within 10 days. Later due to our of stock they kept saying "soon" will be delivered. After multiple follow-up, customer care(CC) committed within the month of Nov15 delivery will be done. When I called them in 2 week of Nov15, CC said first week of Dec, but they won't...
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deepanjan Chakravorty
from Delhi, Delhi
Oct 16, 2015
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Pathetic service and delivery

Address: Bangalore, Karnataka
Website: www.urbanladder.com

I have ordered a Kivaha Dining table last month(order ID No R[protected]) in Urban Ladder. This dining table was ordered keeping in view of Durga Puja. The due date of delivery was 16th Oct 2015, ie today. I was informed that due to some snag the will be able to deliver the same in Nov. Forget the emotional attachment of bringing the furniture in Durga Puja. On the other hand I am counting the cost of the table SET on my credit card. On...
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Shiraz Malhotra
from Gurgaon, Haryana
Aug 2, 2015
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Most embarrassing Shopping experience ( Urban Ladder)

Address: Gautam Buddh Nagar, Uttar Pradesh

This was my really worst and the most embarrassing experience of buying any product online through Urbanladder. I ordered a Panama Coffee table from Urban ladder on 10 June 2015 and while ordering the expected delivery time was 25 June 2015. (ORDER NO # R[protected] Placed on: 10th Jun 2015 TOTAL ₹8, 099) Can you imagine the product has not been delivered yet even after regular communication with customer care always got fake commitments...
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