Urban Ladder Complaints & Reviews

I had placed an order for 3 sofas (A 3 seater grenada, a 3 seater apollo and a sectional 3+1 seater apollo) via urban ladder on 09.04.2019. The total paid amount was 1, 69, 000, which was done online, at the time of purchase. The expected delivery date was by 07.05.2019. I received both the apollo sofas before the expected date. The person who came for delivery, informed us that since the grenada sofa is bigger in size as compared to the...

Hello,

I have cancelled order from urban ladder. It is almost a month they have not processed my refund for it. Whenever i contact them through email at [protected]@urbanladder.com they will come up with a new reason to delay 8 more days everytime.

This is my order number : r[protected]

Company details are as follows :

Urban ladder home décor solutions pvt ltd,
1st, 2nd & 3rd floor,...

I have ordered a chair for my father as he met with an accident, so as per doctor advice we ordered this chair from urban ladder. Firstly the order came later and than in a week or so its hydraulics was not working so i raised a complaint but no one came than i raise 2-3 complaints so a guy came checked the chair n went back but the chair was not repaired. Later i raised a request for replacement no one came than as well, later i raise multiple...

Dear sir

I have already work in urban ladder home decor solution pvt ltd and payroll of ikya human capital solution (A division of quess corp limited)
I need to update kyc it's really important
Pls approve my kyc my imp i'd - a317630 my uan no is[protected]i

Mobile no - [protected]
Mai i'd - [protected]@gmail.com
Name - gyan singh
Company name - urban ladder
Office...

The cot was purchased in october 2017. It keeps making some noise when we sit on cot. We have raised complaints n number of times, then temporary fix given was just sticking a double side tape which was not solving the problem. Now when we ask for replacement we are getting a answer telling the warranty period is over. Please look into our complaint history and give us a good solution....

I went to the urban ladder store and placed an order on 25th october. The store manager placed a wrong order which i realised after paying via a credit card.

They promised to refund my money because it was there fault. After several phone calls and email exchanges, they harassed me of my own money and returned it in 15-20 days.

They did not return me one last transaction of rs.1925/- for which i kept on calling...

Today it has been over month and something which was supposed to be delivered on 11th november, after repeated follow ups still we have not received the order. Now we get the status it has arrived in gurgaon. Can you please deliver positively tomorrow. Again this transaction has eroded the confidence in urban ladder. We have been buying regularly. This time full payment in advance. It will be a question mark next time to buy from urban ladder...

Ref order number r[protected]. My order was placed on 29th oct 2018, i was awarded ultimate delivery date 17th nov 2018. I was not home on 17th (Last day o[censored]ltimate delivery date) thus i requested to postpone it to 19th nov 2018. On many emails i was responded that delivery will be done on 19th. Since 19th i am emailing daily but i am not getting my order delivered nor ul is interested in informing me regarding when my product will be delivered....

Order no - r[protected]
Order no - r[protected]

It's is indeed very sad to say that urban ladder takes approximately 2 months for delivery of the products even after the product arrived at delivery center. Seems like urban ladder have started to make money through blocking customers money and delivering the defective product, for which customer is not responsible.

After complaining several calls to the...

Order no - r[protected]
Order no - r[protected]

It's is indeed very sad to say that urban ladder takes approximately 2 months for delivery of the products even after the product arrived at delivery center. Seems like urban ladder have started to make money through blocking customers money and delivering the defective product, for which customer is not responsible.

After complaining several calls to the...

I had bought chest of drawer in june 2018. (Order number-r[protected]. Last week of september 2018, the legs broke by a mere push (Hardly 2 inches). I called numerous times to the call center and they responded finally. The after sales team came home to check the product and tried to repair the product. I was contesting that the legs broke because there is manufacturing defect.
Urban ladder were not agreeing, i sent them pics and an...

I had ordered one bed from urban ladder which had some issue with the fittings which their sales personnel told that its a usage issue and not a product issue. That we somehow accepted without any agreement to the same. After a few days i saw the paint getting tampered. I called them but still they are of the opinion that i am not saying the truth and they listen only one side of the story which is told by their sales personnel. It was my...

This mail is with regard to our order no #r[protected] placed on 18th of august 2018 amounting to inr 25, 496/-. This order was cancelled on the very next day 19th aug after a confirmation of 100% refund of the amount mentioned above by your team. I have till date received a refund of total19, 851 in the following parts - rs 5146/-, rs 10293/- and rs 4412/-. I yet have to receive the remaining amount of rs 5645/-. It's been almost 3months since...

I have been trying to reach out urban ladder customer care since last 10 days. Not able to connect over phone as well as no replies to my multiple mails.

2 issues:

1. I cancelled one order a month back and was supposed to get my refund in 10 days but no update on that and not able to reach out to customer care.
2. One order is to be delivered and no update on that though delivery date arrived. Still app...

Order id: r[protected]

‭this might be rhetorical to begin with, the product was to be delivered on a set deadline and they have constantly defied the timelines to be only be able to deliver something after almost 4 weeks, and when the product arrived it was crooked and subpar, would not rest on the floor to which they wanted to do a patch work and repair a new product
And to which i had to cancel this and ask for a...

The furniture that we ordered from urban ladder on 4th august 2018, did finally arrive on 24th october 2018. (Almost 3 months)
Quite a record made there. For that we had to make several calls to just find out every time it will arrive in 3-4 days.

After many mails and telephonic conversation where they agreed to compensate for whatever trouble that was caused but there is no contact from urban ladder regarding this....

Hi,
I had placed an order r[protected] to urban ladder for amount 31999 on 18th aug using urban ladder app. It is thorpe upholstered queen size bed. Delivery was to be delivered to pune. Delivery date was 23rd september. Till 13th october they dint made the delivery and every week i repeatedly called them for delivery status. They dint make the delivery. Finally i cancelled the order on 13th october. Now today its 6th of november, i...

Hi,

I have visited urban ladder jp nagar on 14th oct and paid upfront and booked a dining table set.

I had call on 26th oct morning from urban ladder that this order will be delivered on 27th - scheduled for 11-2 pm. I requested it be around 12. Later by afternoon i saw that it was updated as 9-12. However i had an unexpected meeting come up on morning half of 27th. I was having a teleconference with abroad...

Hello, i m tanay here,
I have purchased a product from there and there are two orders are there and that order value is around 4lakh rupees. And they have given me a discount also at that time and they said me you are ordering more than 2lakh so that you are getting a discount on it.. And we said and happily order. And i received the product and done full payment. Then after a week i have received a gift coupon and i went to use that...

I had ordered sofa set on 9th september 2018 at mall of india vide order id no. R[protected]. I was promised to get the delivery by 21st september or so. Till date there has been no revert at their end. Whenever i call them up the standard answer is that they will come back to me but there is no revert at all. They are not confirming when the delivery will be made. When i asked where i can escalate the matter, they are not providing any...