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Urban Ladder Complaints & Reviews

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Last updated Nov 7, 2023
Complaints 147
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+91 80 6740 0200
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Urban Ladder Head Office Address

112 Karthik Nagar Marathahalli
Bangalore South
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560037

Urban Ladder reviews & complaints page 7

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R
rjayswal
from Gurgaon, Haryana
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evoucher amount deducted but not showing in order summary

Address:Faridabad, Haryana, 121002
Website:urbanladder.com

I used 1000 for gift e-voucher but this amount showing in order as "to be paid on delivery". I tried to use this voucher again to see if it is not used due to any technical reason but i am getting error as this gift card is used on 19th august.

My order with urban ladder #r[protected], aug 19, 2018, 2:01 pm

Customer care is not able to resolve this issue even after 1 week.

Regards,
Radheshyam...
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Rashi Khullar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non refund

Returned recliner on 14th july and i got confirmation mail from your side that soon refund will be initiated. But it's been 20days now. I haven't recieven any call from your side regarding cause of delay. I called up many times to inquire for that. But still no result. Your people promise a call back from your side regarding issue status but no body calls. Pl refund my amount. Its a shame on brand like urban ladder. Bad customer support and...
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H
hiralal waghmode
from Pune, Maharashtra
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bed repair request

Address:Pune, Maharashtra, 411041

Hi there,
I have purchased sutherland hydraulic storage bed king size (Dark oak) on[protected].
Also it got repair twice till now. This is my third request i am sending to you guys.
Please have a look attached images for damaged part of the bed.

Request you to repair it asap.
I am not at all satisfied for this product, as it is not up to mark and is not robust.
Looks it is having very poor...
+3 photos
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A
abhi_23
from Bengaluru, Karnataka
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delivery of winchester fabric sofa

Address:560067

We have paid 25% of the sofa's money while ordering the sofa. The date of delivery may 25. The employee of urban ladder siddhapura, told us he would try to move the order one or two days before. We were really convinced. On 25th, when we tried to reach back the team, they had no updates, and had told us, it would be delivered on 28th. We were still okay with that. When the product didn't reach, we again called them up. They came out with...
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Shahin Allahbash
from Bengaluru, Karnataka
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sofa not delivered on the mentioned date

Address:560066

I had ordered for a compact florence sofa on the 29th of April. The delivery date was stated was 13th May. There wasn't any update even after May 13th. Upon contacting the customer care I was informed that there is a slight delay because of quality issues. The customer care have no conclusive date as to when it can be delivered. Every two days the delivery date gets further shifted and now the tentative date is June. There isn't proper follow...
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Shaveta Soni
from Delhi, Delhi
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refund of order : r727784032

Address:New Delhi, Delhi, 110015
Website:Urban Ladder

I have purchased the product in 15th april and order number is : r[protected]. I have cancelled my order on 20th april and it was on bajaj finserve. They have cancelled my loan and order on 26th april and said that refund will be processed with in 5-7 workings days. As it’s now 23rd may and till date i have not received my refund amount.

I always call on customer care they say it refund is processed we have not yet received...
+1 photos
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dkspeaks
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

kitchen

Address:Bangalore, Karnataka, 560099
Website:urbanladder.com

Never seen a more pathetic support and service team before.
After spending close to 3.5 lacs on a kitchen, after about 5 months i get to know that they have closed their kitchen department. But there is a bold claim on their website claiming that they will honor all warranties and services to existing customer.
My woes started when i first reached out to them for my annual kitchen maintenance. After initially denying that there...
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A
anuj_mehra
from Noida, Uttar Pradesh
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theramedic cocoon mattress

As per urban ladder, i have 7 years of warranty and even though mattress has issue because it has started bending from one side they are not ready to rectify it. They say warranty definition is we will give you money on pro-rata basis and not solve the problem.

Now, as per their suggestion i lose 4k money of mine because i have used mattress for 1yr and 1 month even though there is manufacturing defect in it. How can a mattress...
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Sruthy S M
from Bengaluru, Karnataka
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walton compact 3 seater sofa

Address:Bangalore, Karnataka, 560068
Website:www.urbanladder.com

We ordered a sofa from urban ladder on 8th april 2018 (R[protected] walton compact 3 seater sofa) and the product got delivered on 10th april 2018. The product quality was really bad, neither it is comfortable to sit (The sitting space is very less), nor the hand feel is good. On the photos it was looking good, cozy and comfortable and we thought fabric was velvet. There were no fabric details mentioned in the website. We were completely unsatisfied...
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Watchmewatchyou
from Bengaluru, Karnataka
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product return not executed since 15 days

A piece of furniture bought by me on 17th March. I didn’t like the product and immediately called customer care to cancel the order and initiate a return process. I was informed that return team will come within 48hrs to collect the product. It has been 15 days but even after numerous calls to customer service the furniture is still lying at my home was put for return but it has been 15 days since and the furniture is still at my home....
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R
ruchi.khandelwal
from Mumbai, Maharashtra
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cash back

Address:Pune, Maharashtra, 412101
Website:www.urbanladder.com

I have order one sofa in november 2017, under hdfc cash back scheme. Before buying i make sure thrice with the ub representative that my order falls in the cash back categories and i will receive it in month of march 2018.

On 13th march i called back and the guy told me there is some issue going on with hdfc bank but its has been solved and i will receive cash back amount on 15th march.

Again i called them on...
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Address:Mumbai City, Maharashtra, 400061
Website:www.quikr.com/home-lifestyle/-us-3-door-wardrobe+mumbai+W0QQAdIdZ304011252

Quikr Offer Id:[protected]

This was a furniture exchange offer wherein Urban Ladder buys old furniture after inspection and gives customer a voucher to be used against new purchase at Urban Ladder.
Quikr Rep asked me to provide pics of my used 3 door wardrobe, which I did. I was told that Quikr will pickup the product on behalf of Urban Ladder and I was asked to dismantle the wardrobe first. I asked the Quikr guy (wattsapp...
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A
AjeetK47
from Delhi, Delhi
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voucher

Website:Urban ladder

Accidentally, i bought a voucher from quikr worth 2511 rs. Actually i have sold a product on quikr and there is option for transfer the money in the bank account and in side there is another option of urban ladder than i just click on it to just see the details but then i got the voucher and they not even confirmed from me about it. I am from middle class family and i am not able to use urban ladder voucher so please give me my money back...
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D
debarati kanungo
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

vector xl sideboard (finish: mahogany)

Address:Bangalore, Karnataka, 560008
Website:www.urbanladder.com

I have purchased this product last year in the month of october 2016. Though the product looks very good on website and as a attracted customer i also have ordered the same which cost me rs. 30000/- after using it for a 11 months one of the drawer of the product got swollen after heavy rain in bangalore and i have lodged the complaint to urban ladder. They visited to my house and checked the product and kept it like that only. Its been one...
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Dhivya dilli babu
from Mysore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

terrence bed issue - r003906948

Address:Bangalore, Karnataka
Website:Urban Ladder

We ordered terrence queen size bed from urban ladder order id r[protected]. The head piece wasn't fitting properly during first installation, so we initiated replacement request. Inspite of numerous calls to customer care and delivery team, we had been delivered the same bed after repair for the second time delivery. Obviously... We found it. During interrogation with the delivery team, they agreed that it is the same cot repaired which they...
+1 photos
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R
Raghuveer Malik
from Tiruchirappalli, Tamil Nadu
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horrible after sales & lower quality products

I had a semi decent experience with their sales. But the after sales is horrible! Bought 5 items for the drawing room.

- the lamp went bad within the first month
- the bookshelf door came off its hinges within the first 3 months

After a month of follow up with their after sales team they finally came and repaired the bookshelf, but the lamp is still pending. Apparently next month now! So 3 months. Hmm!br...
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A
Animesh_Kumar
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Florence sofa set

Address:Bangalore, Karnataka, 560102
Website:www.urbanladder.com

Sharing my horrible experience with ul:
Order id r[protected].
Florence sofa
The series of transactions is as follows:
1) placed the order on ul on may 2nd, 2017 for order value of inr 53998
2) made pre-payment on may 2nd, 2017 for 25% of the order value, inr13, 500
3) on may 11, 2017, called the customer care team at ul and requested for an expedited delivery
4) on may 20, 2017, received email...
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T
Taqi
from Hyderabad, Telangana
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Order # R388760207 - Selling Cheap Furnitures

Address:500065
Website:www.urbanladder.com

I have purchased book shelf last year from them, order # R[protected], within few months o[censored]sing it, we had many fitting issues and when we called them to repair it, they have asked us to pay 10, 400 for the repair, what ? 10, 000 for the repair, product cost is 14, 000 and I've been asked to pay 10, 000 for repair..

They are cheaters, I used to buy from them but will never in my life....
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Address:Bangalore, Karnataka, 560037
Website:www.urbanladder.com

Hi,
I have placed order for my Kitchen and wardrobes. 50% payment was done and order was placed on 29th Dec ( order # R[protected], R[protected]. As per commitment, order should be in 35 days i.e by Feb 2. Now its almost 15 days delay, but not getting any update on the order and nobody is picking the call and no body is replying to mails.

This kind of behavior is completely intolerable.

Need quick action...
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C
captshashi
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Refund money not yet given to me

Address:Bangalore Urban, Karnataka, 560037
Website:URBANLADDER.COM

I returned the online booked carpet as the specification/type and the color was differently supplied. But they have not yet refunded my money till now. They send me the email that, they have approved the refund. now one month finished, but no refund has taken place. Detail of online booking is given below.
ORDER NO # R[protected] Placed on: 25th Nov 2016 TOTAL ₹2, 499
Metoh shaggy rug cocoa 00 lp
ITEM :-Metoh Shaggy...
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