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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
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Urbanic reviews & complaints page 2

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J
Jisha Divakaran
from Chennai, Tamil Nadu
Aug 23, 2023
Aug 23, 2023
This thread was updated on Aug 23, 2023
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Address: Urbanic India, Delhi
Website: Urbanic india, Delhi

Post the retun pick up i received email from Urbanic support team about the redund with reference ID.[protected]
RRN for refund ID: rfnd_MFakMJgGYSIZ36. As per this email dated 20th July, they have initiated the payment on 19th July. When I raised a dispute on non credit of this amount, they keep asking for the bank statement and closing the ticket. I have shared the bank statement in both PDF and bank app screne shot format, which they are not considering. I have requested them many times to call me however no call received from support team as well yet.
View replies
Hi Jisha,

We understand the difficult situation, and we are right here to help. Your case has been escalated to our relevant team, and we'll be in touch with you shortly to discuss the matter.

Thank you for your patience.
Reply
Hi Jisha,

We understand the difficult situation, and we are right here to help. Your case has been escalated to our relevant team, and we'll be in touch with you shortly to discuss the matter.

Thank you for your patience.
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    S
    Shiiivaniiii
    from NEW DELHI, Delhi
    Aug 13, 2023
    Aug 14, 2023
    This thread was updated on Aug 14, 2023
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    Address: Head office - 602, Naurang House, Kasturba Gandhi Marg, Connaught Place, New Delhi (110001)

    I had ordered a button placket shirt from urbanic. Order ID[protected] . I did online payment through gpay. I returned the shirt as it was too big for me but did not receive the refund of Rs.972. Urbanic does not have a contact number so i emailed them. They said that the refund is processed from their side and it will reflect in my bank account in 7-10 days. But it has been more than 2 months now and still my refund of Rs 972 is not reflected in my bank account. Kindly look into this matter as soon as possible and please get my refund back from them.
    View replies
    Hi Shivani, we understand the difficult situation, and we are right here to help. Your case has been escalated to our relevant team, and we'll be in touch with you shortly to discuss the matter. Thank you for your patience.
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      N
      NandiniSingh06
      Aug 7, 2023
      Aug 8, 2023
      This thread was updated on Aug 8, 2023
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      I need my order to be confirmed and shipped ASAP I ordered a black dress my money got deducted and it's still under process
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      Hi Team,

      Please be informed that we just spoke to the customer and her concern has been addressed. We will try to resolve it at the earliest.

      Thanks and regards,
      Team Urbanic.
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        NandiniSingh06
        Aug 7, 2023
        Aug 8, 2023
        This thread was updated on Aug 8, 2023
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        I ordered a dress from urbanic and it's not confirmed yet my money is deducted and it's still under process
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        Hi Team,

        Please be informed that we just spoke to the customer and her concern has been addressed. We will try to resolve it at the earliest.

        Thanks and regards,
        Team Urbanic.
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          A
          Akshita vishnoi
          Aug 4, 2023
          Aug 5, 2023
          This thread was updated on Aug 5, 2023
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          I I'm akshita Vishnoi one of your coustomer I'm really unhappy with your service I applied for return the pickup agent didn't came for days after I applied for return and now you cancelled my return request after the time exceeded for return it's not fair
          Why should I suffer because of your bad pickup policy
          It's not great please try to resolve my issue
          Or will never be able to trust you app for shopping
          I'll wait for your reply
          View replies
          Hi Akshita vishnoi, we understand the difficult situation, and we are right here to help. Your case has been escalated to our relevant team, and we'll be in touch with you shortly to discuss the matter. Thank you for your patience.
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            T
            Tanush Varindani
            Aug 4, 2023
            Aug 5, 2023
            This thread was updated on Aug 5, 2023
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            Address: Pune

            I had ordered a coat and one more product my order id is[protected] and the amojnt is 1003 and i have received an empty box i have an video also as an proof while opening the packet i told urbanic about it but they are not helping me as a customer they just told me we cant do anything we have sent the order so plz look into the matter
            +1 photos
            View replies
            Hi Tanush, thank you for reaching out to us. There's no need to worry, we are here just for you. Please be notified that we have highlighted this issue to our team, and we will be connecting with you ASAP for a better understanding. Rest assured, we’ve got your back.
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              A
              Anuu Rabha
              Aug 4, 2023
              Aug 5, 2023
              This thread was updated on Aug 5, 2023
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              Website: Urbanic

              So I cancelled a order from Urbanic which I prepaid through GPay worth Rs 1013.They said refund was completed from their end on 19th july which was the date when I cancelled my order and they also added that money will reflect in my bank account within 7 to 10 business days.But its been 15 days I didn't get my refund yet which is just so irresponsible from Urbanic. I really want my refund back please help.
              +1 photos
              View replies
              Hi Anuu, we sincerely apologise for the inconvenience. We care about you, and we are right here for you. Please give us a chance to address it by sending your order information to us at [protected]@urbanic.com so that we may thoroughly investigate the situation and get it resolved for you ASAP.🧡
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                D
                Diya_99
                from Karimpur, West Bengal
                Aug 1, 2023
                Aug 5, 2023
                This thread was updated on Aug 5, 2023
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                Address: Karimpur, west bengal (741152)

                The dresses I want to order for many days it is out of stock please restock the product it is my humble request to you please 🥺❤️...
                +3 photos
                View replies
                Hi Diya, We understand how disappointing it can be when the item you love is no longer available. Although we can't guarantee a restock date, we have a feature to help you stay informed – Notify Me. In the meantime, explore our recommended section we're sure you'll find something that catches your eye!
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                  P
                  Paridhi Garg
                  Jul 28, 2023
                  Aug 5, 2023
                  This thread was updated on Aug 5, 2023
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                  My order hasn't been delivered yet i placed order on 19th July 2023 and today it's been 28th July 2023 and my order hasn't been shipped yet it's still in processing stage how long will it take ? I want my order before 31st July 2023.

                  Order Id:[protected]
                  View replies
                  Hi Paridhi, we sincerely apologise for the inconvenience. We care about you, and we are right here for you. Please give us a chance to address it by sending your order information to us at [protected]@urbanic.com so that we may thoroughly investigate the situation and get it resolved for you ASAP.🧡
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                    Paridhi Garg
                    Jul 28, 2023
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                    My order has not been delivered yet i ordered on 19 July now it's been 28 July and my order hasn't been shipped yet . It's still in processing stage.Urbanic customer service is the worst I have ever seen it feels like you are taking to a bot. I want my order before 31st July .
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                      N
                      Nakkushakku
                      from Jaipur, Rajasthan
                      Jul 25, 2023
                      Jul 26, 2023
                      This thread was updated on Jul 26, 2023
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                      I ordered a dress from urbanic and it got delivered on 13th july. There was 10 days return window and i placed my return on 19th july order id[protected].
                      after multiple reminders no one came to pickup that parcel and 23rd july was the last date and on that date i got a message that my pickup is cancelled as 10 days is over now i cant put return request again.
                      They deliberately delayed my pickup so that on last day they can cancel it . i want my money back
                      +1 photos
                      View replies
                      Hey there, we're sorry for the inconvenience you have experienced. We value you as our customer and are here to address this issue. In order to investigate the situation and resolve it ASAP, please send your order information at [protected]@urbanic.com to us. We want to ensure that you receive the best service possible and would be grateful for the opportunity to assist you.🧡
                      Reply
                      Hey there, we're sorry for the inconvenience you have experienced. We value you as our customer and are here to address this issue. In order to investigate the situation and resolve it ASAP, please send your order information at [protected]@urbanic.com to us. We want to ensure that you receive the best service possible and would be grateful for the opportunity to assist you.🧡
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                        A
                        Aayu Chaturvedi
                        Jul 19, 2023
                        Jul 20, 2023
                        This thread was updated on Jul 20, 2023
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                        Address: 16 Bankers Colony Gumanpura

                        I orderd a jeans from the end of season sale with two different sizes. One medium size worth ₹922 and other jeans size small worth ₹872 (same jeans) . The jeans went out of stock and my order got cancelled. The payment was done in advance by online method (paytm). Now that my money is blocked i want the refund ASAP!
                        The order was placed on 10/7/23 and i received the cancelation mail on 11/7/23. I have been waiting for long but i haven't got my refund. Please take some action.
                        View replies
                        Hey Aayu, we're sorry for the inconvenience you have experienced. We value you as our customer and are here to address this issue. In order to investigate the situation and resolve it ASAP, please send your order information at [protected]@urbanic.com to us. We want to ensure that you receive the best service possible and would be grateful for the opportunity to assist you.🧡
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                          Subiksha.sn
                          from Chennai, Tamil Nadu
                          Jul 18, 2023
                          Jul 20, 2023
                          This thread was updated on Jul 20, 2023
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                          I wish to return the product which I bought (pullover tshirt) because I don’t like the quality and colour. It is still under the review process. Please give my money back
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                          Hey Subiksha, we're sorry for the inconvenience you have experienced. We value you as our customer and are here to address this issue. In order to investigate the situation and resolve it ASAP, please send your order information at [protected]@urbanic.com to us. We want to ensure that you receive the best service possible and would be grateful for the opportunity to assist you.🧡
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                            D
                            divyani arya
                            Jul 18, 2023
                            Jul 19, 2023
                            This thread was updated on Jul 19, 2023
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                            I had ordered a dress from urbanic, It came totally different then the shown picture, I requested a return but they have cancelled my return request.
                            1. the return tag is still attached to the dress
                            +1 photos
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                            Dear Divyani,

                            We understand you are not satisfied with our service, and we would like to apologize for that. We are committed to ensuring that your experience with us is positive and we want to make it right. Please reach out to us at [protected]@urbanic.com so that we can investigate the situation and provide you with assistance ASAP.🧡

                            Thanks and regards,
                            Team Urbanic.
                            Reply
                            Dear Divyani,

                            We understand you are not satisfied with our service, and we would like to apologize for that. We are committed to ensuring that your experience with us is positive and we want to make it right. Please reach out to us at [protected]@urbanic.com so that we can investigate the situation and provide you with assistance ASAP.🧡

                            Thanks and regards,
                            Team Urbanic.
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                              Aishra2321
                              Jul 4, 2023
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                              It's been 10 days and still I have not received my order. The tracking link show wrong information. I don't know what the customer service is doing they are saying the same thing form 4 days. Not even updating with the status of my package
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                                Aishra2321
                                Jul 4, 2023
                                Jul 5, 2023
                                This thread was updated on Jul 5, 2023
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                                My order is still not delivered and it has been 10 days since I ordered. They are not even giving me the next estimated delivery date.
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                                Dear Aishra,

                                We understand you are not satisfied with our service, and we would like to apologize for that. We are committed to ensuring that your experience with us is positive and we want to make it right. Please reach out to us at [protected]@urbanic.com so that we can investigate the situation and provide you with assistance ASAP.🧡

                                Thanks and regards,
                                Team Urbanic.
                                Reply
                                Hey Aishra,

                                We understand you are not satisfied with our service, and we would like to apologize for that. We are committed to ensuring that your experience with us is positive and we want to make it right. Please reach out to us at [protected]@urbanic.com so that we can investigate the situation and provide you with assistance ASAP.🧡

                                Thanks and regards,
                                Team Urbanic.
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                                  Romi nungnu
                                  Jun 29, 2023
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                                  Dear urbanic I haven't received my refund but the refund has been processed since long days ago, iam very unhappy with this so I request you to credit my refund at my UPI account
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                                    A
                                    Anju1809
                                    from Laxmangarh, Rajasthan
                                    Jun 24, 2023
                                    Jun 26, 2023
                                    This thread was updated on Jun 26, 2023
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                                    I have made request to return my parcel on 19 june 2023 and has given the immediate date of 20 june 2023 for it to get return and till today it has not attempted(23 june 2023). It is getting rejected continuously.
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                                    Dear Anju,

                                    We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com

                                    Thanks and regards,
                                    Team Urbanic.
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                                      Awnti
                                      from Noida, Uttar Pradesh
                                      Jun 22, 2023
                                      Jun 26, 2023
                                      This thread was updated on Jun 26, 2023
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                                      Address: Sector 137

                                      I ordered two tops from Urbanic, but I received one top in a different color. However, they have been continuously canceling my return request. They claim that I'm committing fraud because I had previously ordered the same top through my account. It is entirely possible for someone to like the same top but want it in a different color and order it again. Their attitude has been very rude, and they don't seem to value their customers. Despite being a regular purchaser, they are accusing me without justification.
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                                      Dear Awnti,

                                      We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com

                                      Thanks and regards,
                                      Team Urbanic.
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                                        C
                                        chand firdous
                                        Jun 17, 2023
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                                        Address: Urbanic india Office no 602 , naurang house 21, KG Marg , New Delhi , india
                                        Website: ••

                                        This is to bring to your notice I had placed an order of 2 products which I wanted to return due to some fitting issues
                                        It’s been more than 11 days since I have placed for return but still there is no response from them
                                        On app it’s showing awaiting return but still no attempt is made from them despite my several reminders and calls.
                                        Everytime they are sending me the SSA me reply that it will be picked up with 24hrs but nothings has happened
                                        It is a request please help me out with this matter and please try to address the issue asap
                                        Looking forward for your concern
                                        Chand Firdous
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