[Resolved]  Vacations Gateway — False assurances and weivers for selling their tour packages

I received a call from your sales representative(Mr Shekher sharma) telling that i have been randomly selected by your company for my transactions through paytm.One of your sales manager (Mr Shekher sharma) assured that if i take the tour package on that day then i would receive Sony experia tablet as a promotional gift from the company. I took tour package from your company on 19th dec 2014. I received my brochure for holiday package after 15 days After 1 month i called and asked about. I was told by Mr D;souza that the gift is being dispatched on the same day and would receive it in 7 days. But i didn, t received any gift package. i have called upon 100 times but there is only assurance given that i would get the gift in next 10 days or so. until my last conversation i was told that my gift would be dispatched on 19th April. Several times my call is not being answered. I also mailed them several times. On 18th may, I was again called by one of their representative Mr Narayanswamy that he is handling my case and said that it is in progress and is stuck in one place. He told me that all i have to do is book another trip which is necessary (for referral conversion) for the assured gift. I was also told that this booking is only a formality and I would receive cashback of this booked amount in the form of reliance card or so. Therefore I booked another package on 19th may 2015. This time the gift is changed to Samsung galaxy S6 phone instead of Sony Xperia Z2 tablet which was told earlier when i purchased my earlier VG package. I told your representative that already I have one VG package which is yet to be utilized, therefore i am not interested in another one. i am doing this for the gift only. he told me that nothing to worry about and i will receive my cashback in a week. Inspite of telling that i don't require any booklet or holiday package the same is sent to my address.Also I was told that i would receive gift most probably by 10th june, but neither cashback nor any gift is being received. At last when no result came out, i called their customer service. Now they are denying that they had made such gift assurances. i am completely fed up with their attitude. Also they are not ready for the cash back process also. In the meantime i.e. between 20th may - 30th June whenever i called i was assured by every one or the other that processing is being done and i would receive my gift and cashback money very shortly. Now i understand why people are cursing this company. Everyone of this company is busy in promoting their package deals by one way or the other. They should have told me that no gift is being given by them after i purchased my first package! but instead they played a trick of referral conversion process and made me to buy another package. In this way everyone in the company is fulfilling their goals. Therefore I request refund of my money from this company and also request strict action against this company for cheating so many customers. .My transaction id for both packages are SDL00032213 & SDL00050773.