[Resolved]  Videocon India — Product under warranty, yet the service being denied

Address:

Thane, Maharashtra

I have purchased a Videocon VT60H12 Digi Gracia Prime 6 Kg Top Load Fully Automatic Washing Machine. It suddenly stopped working today. The service center bearing the Mumbai phone number[protected] asked me from where I have purchased the product.I told them that it is purchased online, either from Flipkart or Snapdeal. The executives (I called twice and both replied in the same manner) denied straightaway mentioning that products bought from Snapdeal would not be serviced here, without giving any further explanation. I requested them to let me speak to their senior and they transferred a call to someone called as Harjeet, but he did not pick the call at all. Can I please seek your help because it is a real pain not being able to use the washing machine, and doing the task by ourselves? I thank you very much in anticipation! Regards, Ritesh Motwani +[protected] [protected]@gmail.com