[Resolved]  Videocon Industries — smart tv with setup box

We purchased videocon smart ddb led vju32hh18x on 15/10/2017 from vijay sales chembur br which has inbuilt setup box installed in it. During installation of dish tv it was said by engineer that the in built setup box is not in a working condition for which we placed request for replacement, its been 2 weeks we didnt received any replacement.. Everytime we call customer service they say it will be delivered in 2 to 3 days. All we want is the product to be delivered asap.
Was this information helpful?
No (0)
Yes (0)
Dec 11, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Oct 22, 2017
Aniket Kalap's response
Respected sir, change old number ([protected]) to new number ([protected])
Verified Support
Oct 30, 2017
Videocon Industries Customer Care's response
Dear Sazia Sayyed,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Customer Support Team
Verified Support
Nov 07, 2017
Videocon Industries Customer Care's response
Dear Sazia Sayyed,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Customer Support Team
Complaint comments 

Comments

Can you please change the registered mobile number from
[protected] to [protected]

Thanks
Videocon Industries Customer Care's response, Oct 31, 2017
Verified Support
Dear Tejdepe,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Respected sir,
I want to change my old number ([protected])registration to new number[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Videocon Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    4625
    Pending
    0
    Resolved
    2094
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
    View all Videocon Industries contact information