Vijay Sales — Mental harassment to senior citizen valued customer by vijay sales salesman and customer care

Address:	400060
Website:	vijay sales

Dear sir,
I, pratik narayan vengurlekar staying in dubai want to complaint regarding vijay sales on behalf of my father narayan vasant vengurlekar (Age 72 years senior citizen) residing at a 402, shree sainath, majaswadi samarth nagar, jogeshwari-east 400060
My father is one of the best customer of vijay sales, he always prefer to buy goods from vijay sales from last many years. He purchased many things from vijay sales in last 6 months like philips mixer grinder on 05/11/16, siemens washing machine on 05/11/16, hair dryer and chimney but all this product we got some issues like washing machine serial no. Was different while booking and receiving product. After receiving also we faced some technical issue (Black smoke) for that we already made complaint.
We ignored this type of earlier issues and my father still purchased faber chimney from vijay sale bandra west (Invoice no.114-lrd 02-1750) on 01/02/2017 because we having trust of many years on vijay sales
My father buy faber chimney on suggestion of vijay sales salesman that this is best chimney in vijay sales but we faced lots of problems in last 2/3 months. Faber mechanic installed chimney on 07/02/2017 and mechanic did not show demo due to electric connection problem and also mechanic was in very hurry. As per my father’s 2/3 times phone request faber mechanic came for demonstration after some days.
But after that my father noticed one of light of faber chimney was not working and also suction power is also not good (As per suggestion of vijay sales salesman) after that my father also observed that third push button was damaged inside of the machine.
Regarding this issue my father spoke with customer care many times but my father was not getting satisfactory reply that why we are facing this type of issue?
So when i came to my home in mumbai from dubai, i noticed that faber chimney product received from vijay sales is like demo product (Not looking fresh piece) then regarding this issue we complaint to customer care and personally met to mr. Mehboob vijay sales bandra west.
After discussion with mr. Mehboob, he advise to call elica mechanic and take suggestion for which chimney is best and said that vijay sales will replace faber (Demo/defective) product which is installed in our home.
As per mr. Mehboob advise we called to elica mechanic and took advise from him and also paid rs 250/ charges. (Image attached) we also visited vijay sales andheri branch, they both gave advise to buy following type of elica chimney: flat glass van no.103774 suction power 1150 tc slim / power plus led / filter buffle / finish steel transperant black glass offer price rs 13300. (Image attached for van no.)
We showed chimney photos and information to mr mehboob and gave additional amount of rs. 4300/ by cheque for ordering elica 1150 suction power chimney. (Image attached)
We received elica chimney on 19/03/2017 with printed bill but in that printed bill following points wish to highlight :
1) suction power and model no. Was not mentioned on bill (Image attached)
2) chimney is without led light. (Chimney having normal light)
3) van no. Was not mentioned on bill.
4) decal on chimney box showing 1150 suction power that is correct (Image attached)
5) suction power is not mentioned on chimney motor decal (Image attached)
Due to this reason my father wants to confirm that vijay sales sent correct model to us or not?
So he called to vijay sales many times after receiving elica chimney but mr mehboob try to avoid for taking call and also other customer care officer was not able to give us proper feedback.
On 3rd april 2017 elica mechanic installed elica chimney and completed pipe fitting and also paid installation extra charges (Bill image attached)
On same day chimney was not working properly so we did telephonic complaint on 4th april 2017,
Complaint no.: crm id 321458.
On 5th april 2017 elica mechanic came and said that our chimney motor is faulty (Bill image attached) and also also said he will replace motor.
Regarding this issue we called to customer care and ask the question that 1) why chimney motor is faulty? Which we did not used also and on installation day we faced technical issue. We also ask that, 2) why vijay sales are sending repeatedly faulty product to valued customer. 3) we also ask for replacement of faulty product instead of giving answer to our query, customer care trying to convince that they will get back to us.
After many telephonic conversations with customer care, they trying to convince that they will replace chimney motor with suction power 925 instead of 1150 suction power chimney (Which already mentioned on chimney box) which is wrong and also they will not give replacement of faulty chimney which is not working from same day of installation. After that we feel shocked because we came to know that our chimney suction power is 925 instead of 1150 and also came to know vijay mr. Mehboob cheated to my father while giving information and booking.
Customer care and mr. Mehboob trying to convince that we book 925 suction power chimney while booking so they will replace 925 suction power motor instead of relacing with 1150 suction power new chimney, which is wrong because we have image of booking slip in which product code is mentioned 103774 (Elica 1150 suction power led light chimney) (Sales person showing mehboob name.) if we booked 925 suction power chimney than how decal on box showing 1150 suction power?

Due to this unfaithfully behaviour of vijay sale salesman and customer care my father narayan vasant vengurlekar (Senior citizen) is suffering mental harassment.
Regarding this issue my sister prerana vengurlekar already two times mail to elica customer care dated 09/04/17 and 14/04/17 but still we did not get reply for my sister mail. (Image attached)
From above mail i want to highlight some points:
1) why vijay sales sending demo / defective product to their valued and senior citizen customer?
2) why vijay sales sending different model no. Which we didn’t selected.?
3) why vijay sales not providing or mentioning full information about product while billing?
4) why vijay sales salesman trying to cheat there customer by giving incomplete and false information?
5) why we are not getting replacement of faulty chimney without led light which is having different suction power and model no.?
I am requesting you to resolve my issue and replace the faulty chimney with correct model no. Which we booked asap. (We book chimney flat glass van no.103774 suction power 1150 tc slim / power plus led / filter buffle / finish steel transperant black glass) offer price rs 13300.
I am also requsting you investigate matter that why this type of issues going in vijay sales.
Please look in to the matter,
Waiting for your reply

Regards,
Pratik narayan vengurlekar
[protected], dubai.

+91 [protected] (Narayan vengurlekar senior citizen)
Email pratik. [protected]@gmail.com