Vision Express Complaints & Reviews

I have put money and placed the order but I have not received any confirmation message or sms pl contact on [protected]...

I bought a progressive glasses, while the price was exorbitant, the quality was way below standards; Objects in the near vision looked distorted. I also developed acute pain & burning sensation. When I went to complain to the store, I was curtly turned away saying that Optimetrics is not there and that I have to get used to specs so come later. In the meantime I got a specs made to the same specifications from a local optician at 10% of the...

Over the Christmas PERIOD -DURING LOCK-IN- my wife and I bought are glasses from your branch at Tesco Greenham Park Newbury. The fit and clarity is not as good as our ten year old pairs? I sewnt a message to them last week but have not had a reply?...

Dear Vision Express Team

Me & My MOM are the Customers of Vision Express Since 2014 and we are Guiding Your Expensive Products of Eye wear to our Collogues & Relatives... But this Time i have Purchased Half Rim Monel Rectangle Grey Large Activ ACDM01 Eyeglasses from your store @Mysore Show Room My Bearing Order Number-[protected].
1.The Exact Problem is right side Temple(Holder) is getting Corrosion & very irritating...

[protected]@visionexpress.in
Cc:

Dear Sir/Ma'am,
My son Har Ras Singh ([protected]) placed an order for eye glasses and made a payment of Rs. 13844/-. A few days hence placing the order, we were informed that the frames we selected were not available and we should choose some other frame. Even after choosing a different frame, we were again informed that even that was not available.
We requested for...

I had ordered a pair of glasses on the 20th of Feb 2021. The delivery was to happen on the 25th of Feb. Today it is the 28th and the delivery has not yet happened....

I have purchased spectacles on 14/07/2019 n received on 20/08/2019.
In feb 2020, frame was broken, but was unable to go to store for complaint due to my father death. After that in March lockdown started. I complained about the same on 26/04/2020 to [protected]@visionexpress.in
as I got sms from vision express but not received any reply till now.
Yesterday I visited vision express store but they refuse to replace.br...

I ordred prenumbered reading glasses. on receipt i discovered that dispite the label saying +2.75 the power was not correct.
i complained and after some days they responded that they checked with their lab who said it was correct.
not anting to argue i told them that i wanted to return it
they have not responded.
TERRIBLE QUALITY AND WHAT IS WORSE HOORIBLE CUTOMER ORIENTATION.
PLEASE NEVER BUY FROM THEM...

Most disappointing and horrific experience at Vision Express Vidyanagar. We went to purchase spectacles for my mother, the salesman has deceived us by suggesting glasses of really high price. When she wore the glasses, there was blurring. When we went back the specs were sent to some place (which he calls a lab). Afterwards when we complained about continuation of blurring, he gives a deceiving version that there might be a problem in retina....

I bought spects from vision express, madhapur store 1month before. Spects cost 5000 and it was told that material is unbreakable. Today when we are just cleaning it with a cloth, it torn inyo 2 pcs. I have called to the store and person clearly refuse to listen anything and simply state it is not covered. It is clear case of cheating. Need any action..and also employees behaviour is very rood....

Employees behaviour is very rood please action immiate..i have not satified ypur services please reach out me..once again i will never buy spects in vision express......

I have ordered extremely costly pairs of spectacles (2) and they took the order from home. They kept calling me to the showroom during these unsafe times saying that the order was ready and everytime I visited the store, taking the risk of stepping out, they said that the frame has not reached them from the laboratory. This happened twice and finally after raising a complaint they delivered the pieces home. The quality of the frames and the...

I had selected the pair of spectacles in late October 2020.. and I received them after 5 days.
Since my contact lenses were bound to expiry, I wasn't using my new spectacles till 15th November or so.
When I started using my spectacles I noticed some opacity in front of my right lens. First I thought it is because of multiple prints. With the fear of Corona, and me being a medical student I didn't bother cleaning with my bare...

I want to know about my appointment and price...

Hello,

I have an unfair experience today evening (November 2, 2020) at the Vision Express showroom @ Chanda Nagar Hyderabad Manager Name: Chandrashekhar.

The spectacle frame has been deformed and visited this showroom(Purchased from here) for getting it fixed but the manager has mishandled the frame in the process of fixing it and when I questioned him, his response is there is a risk that the frame might break...

I bought frame with glasses from R Mall thane & after using a month glasses came out from frame, when I visited for replacment they said replacment not possible & they will send the same to workshop.
After some days received product where they fixed glasses with fevi kwik.
Again after some days glasses came out & again sent to workshop...again came with same issue ...now it is almost a year & struggling for replacment...

I bought frames from vision express, aditya mall, Indirapuram branch just 2 months before. Frame cost 3499 and it was told that material is unbreakable. Today when we are just cleaning it with a cloth, it torn inyo 2 pcs. I visited the store and person clearly refuse to listen anything and simply state it is not covered. It is clear case of cheating. Need any action...

My frame which costed me rs.3500 was man handled and broken in the work shop. I gave my spectacle on 21 june 2020 for repair. But they broke my frame which was in good condition, and now they refuse to replace it. Further they are falsely accusing me by saying that i gave them a broken frame.
Please look into the matter
Thanking you
Jaisri gupta...

I had gone to purchase a pair of spectacles for myself at vision expression, banashankari, bangalore.

After doing an eye test, the suggested me glasses which i readily bought and paid rs 4188 for the same. They asked me to collect the spectacles in two days which i did. When i wore it, the power was not correct and i complained about the same. They tested the eyes again and asked me to come the next day.

Again...

Dear sir,

I have taken eye glass from vision express with one year warranty on 12 of jan. But that frame was not fit to me. I submitted frame to kalyani nagar pune store for enlightenment when they delivered to me because i found that frame was loose and little bend. Executive told me that i will received my eye glass on same day or next day. But it wasn`t happen. After taking follow up finally today i got my eye glass. As...