Vision Express Complaints & Reviews

Hello,

I got specs made with progressive lens from vision express dombivli. I was informed it usually takes between 1 week to 1 month to adjust to the progressive lens. Since i started using it i had heaviness in the head, blurred far vision, headaches and it was mental torture on a daily basis. After trying to adjust it for more than a month, i couldn't bear it any longer and contacted the vision express store. On checking...

People once join the company like to work for long term but never thought it will be a short term only for three month i have to take this decision

Once you got some project company give 6month to 1 year time to perform but in this case it was not like from the day of joining i got every bad response with my area manager sundeep gunti

As many of his complaint gone from staff but till date no action was taken...

We had ordered two spects at reliance vision express at r mall godbunder road, thane west, mumbai on 24th august 17 and we were supposed to get the delivery on 26th and one on 27th august and when we went to the shop on 27th august for delivery we were shocked to understand that the dei very was not ready and the salesman told us that we should have called up before coming.
The attitude of the salesman was very bad and he said he will...

With in one week frame bend was noticed. Same was send to lab & they claimed it was rectified. After one time fold same complaint is repeated. Add on to that service deep scoring was found. Thank god i have not taken out from the show room.
They try claim it was happened due to mis handling. Truth was lab returned condition is wirh scor mark.
From july20.2017 problem was not solved. They are chits.

Regard
P....

Hi,

I am writing to lodge a formal complaint against the uncertainty around delivery and delayed delivery of my contact lenses as a part of the order #/cin # u51900mh2007ptc175637 at the reliance vision express pvt. Ltd rpc layout, vijaynagar 2nd stage, bangalore store.

Note that i was told on the date of the order: 28-jun-17 that it would take approx. 2 weeks for the lenses to arrive and the tentative date...

I bought the glasses for Rs 3000 with frame 2 months before..within 2 months the glass curvature got changed and my frame got loose from grooves where glasses gets fit and curvature got changed. They are playing with your eyes with wrong glasses plus their curvature is also not correct and my eyes are paining like anything.Doctor told me that your eye might get damaged because of this. I am gonna write a complain to their heads . They are...

My name is michell mathew m, today i visited your store in ashok nagar, chennai, india. As my spectacle needed a regular cleaning. I asked them to clean and do the required corrections on the frame if required.
But unfortunately i received the item with the frame damaged, with the hinges and the screw damaged and looks as if they used wrong tools and there is a dent to the leg. I informed them about it and they said sorry and took...

I bought this frame from vision express bangalore, gopalan mall wich is vx29285 metl r blk53 with gold lenses. I clearly mentioned to the optical assistant that i need a 55mm size and confirmed that it can be done by them. They agreed and by the time, it got delivered, the frame was cut to 53 mm. How do i accept this nonsense. The customer service number is dialling but nobody is picking up....

I one of very old customer of Vison express, Pune.
on Sept 09, 2016, I purchased half rimmeed wired frame with lens from Aundh store.
Because of defective frame, the lens kept popping out of the frame repeatedly
Infact in past 3 month 4 times the frames were given to repair to fit the lenses.
Every time i pointed about the defective frame and requested for replacement.
last time too they the lens were again...

Dear sir,

I have taken eye glass from vision express with one year warranty. But within a year the glass color is changed. When asked to shopkeeper he said glass has been scratched. However, its not the scratch but the quality of glass made it fade.

Address of the shop :
Shop no 3 & 4, aishwarya residency b, near ambience hotel, kaspate wasti, wakad, pune, maharashtra 41105
Phone:[protected]br...

On 24th July, I had ordered for a pair of progressive glasses along with frame costing Rs 20, 398/- vide order number [protected], Slaesman Id : 60150927 from Reliance Vision Express Pvt Ltd, Coles Road, Fraser Town, Bangalore
I was unable to read properly and for long distance too everything was appearing double the size. Hence, the glasses were taken back for repair.
The glasses have been sent to the lab three times or more...

The employee has not given the proper information about their offers, I bought specks of rs 4000rs on which they said sunglasses are free, but they have not provided information about extra money required for the sunglasses with correction of number.Even billing was done they have not given me any idea about extra money. After that they was keep calling for extra money.I asked to cancel the order but they refused.If they would have given...

Team,

I have buyed Vision express spectacles in September 2015 in Gandhi Nagar store, Hyderabad, with the cost of 4, 000 rupees. Later within 7 months, the rimless frame was broken and gave for repair in Ashok nagar store, Chennai.

The spectacles i submitted was clean and no scratches on the lense. The lenses costs around 2, 500 which is scratch proof. After repair, the lenses were scratched and I asked for...

I purchased a pair of sunglasses from the vision express outlet in gopalan signature mall, old madras road. Before billing, i found a scratch and was not keen on buying it. The sales person suggested that i take it and use it for a week till he has a new pair to replace it with. He promised if it cannot be replaced in a week, the money would be refunded.
This incident happened on 19th june and by today (2nd aug), i have been to their...

I made a very great mistake choosing vision express (which do not follow express by name) i ordered power glass buy one get one free offer it cost me around 9700 my frame cost was 3000 rs later which i found was of local quality .I pick up the glass from the showroom which is in kukatpally at night wore the same i drive back home, and it was so hard for me to drive because of so much gayer reflecting, immeditly i called and inform the same...

I hereby want to bring to your notice that, i am utterly disappointed with the service vision express provide.

I had ordered for the spectacles on 2-4th april 2016 in vision express deccan branch pune. I was told i will get the spectacles in one weeks span. I got the spectacles as per commitment but it was very shocking to me that your so called experts had interchanged my optical powers of left and right eye. My left eye...

Call me sir mobile no. [protected] ......

Sent this mail to Vision Express but no response from the fraud company: I got my eye checked at RR nagar store, Bangalore and the number given by so called eye tester and even got the glasses and frame from Vision Express. Post usage of recommended number for some days, I was having severe head ache. I then got my eye tested at 2 other shops other than VE and found that the number recommended by the eye testing was high. I got new pairs...

Hi, I purchased my glasses in the month of August, at Jayanagar 3rd block branch.. Initially I liked the frame and all was good, my previous prescription was given for analysis.. The doctor who tested my eye said I can use old spectacles and that of new vision express one.. It was 15days up I loved wearing during my study hours having felt excited with new frame and lens, but along with that was I felt fatigued, my head was aching literally...

Hello, I have given my specs for repairing to Vision Express store at Vishrantwadi. Just specs screw was removed & need to re-fix it, so I have submitted my specs to VE & they are broken screw fix part from Specs & simply denying to repaired it. Also I got very poor & bad service from them....