Vision Express Complaints & Reviews

Hi team,

This is with reference to customer code[protected].

This is really pathetic that a big brand like vision express is using unlawful and criminal tactics to earn money. The patient who doesn't have any issues in eyes was prescribed spectacles just to make money.

Due to which a wrong lenses was prescribed and was prescribed to wear it every time this is sheer medical negligence and legal...

I purchased a complete pair of spectacle (Progressive lens) worth rs.12000 from reliance vision express (Hyderabad - chandanagar branch) in nov 2019. Within 2 months the right side glass came out and i immediately contacted the outlet and went and handed over the spectacle to them. They assured me that they would fix it immediately and delivered the spec within 2 days. Again within a week"s time the right side glass came out. I once again...

Worst quality of sunglasses. I have purchased power sunglasses from vision express hyderabad forum mall. Have not used the sunglasses and one day when i opened the box the sunglass frame seems broken at one edge which cannot be used. Couldn't get the replacement from nizampet branch as they have asked me to visit the forum branch. Reached out to them and they have replaced the frame with a new one. When i have asked them the reason for such...

I have purchased spectacles on 27 th november from vision express, kothrud road pune. Amount 3549 already paid in advance and it was promised to deliver by 6 th december in bihar but till now we didnt get it. Inspite of contacting vision express so many times i didnt get my spectacular yet.

I am very much dissatisfied with vision express commitment and now i want refund.
Kindly contact me on
[protected]...

As i brought an spectacle as they told about so many features and they told about scratch resistant such a quality product and after 2 weeks the scratches as been came on centre of the glass this is the quality as been maintained by vision express. They really cheating people i feel as foolish to buy in the vision express such a bad experience. Such a bad quality...

Two frames lying in rajender nagar delhi, since feb.2018 and nothing being done about it, more than 60 emails sent, one damaged by their technician and one frame sold without rubber lining on one side.
Third also shown, side vx falling of, agree and verified by the staff and stated shall come back when they receive the part but till date no revert.
Written to vision express uk still nothing.
Delaying r...

I have ordered two spectacles on last week of october, i got one in the middle of november but with bad quality so i didn't accept the product. They have returned the product with 2 issues, after few days they have given me the spectacle with one issue resolved. So again i sent it back but even though today i did not get them back after 10 days. I have taken this spects at kharadi reliance mall, pune. Persons included in this are jayeesh,...

I had purchased specs from vision express, vapi. After regular complaints and giving my specs for repair for a month, it's still not good. Its coating is peeling off, glasses are uneven and are now chipping. It's still in the guarantee period of 1 year. Service is hopeless. I had submitted it to the shop for repair and the sales person was too careless to send it to repair for 10 days, still problem not resolved...

I have been using spects since last 13 years. Previous i have used spects of titan eyeplus and lenses of crizal. Have bought spects worth 16 thousand rupees from vision express. But the quality of vision express is low. As per description lenses should be dust resistant but attracts dust easily and scratched easily. Lenses are local quality. Not as expected. I suggest everyone please dont buy from vision express....

Hi

I have brought a pair of spectacles from reliance vision express kharadi pune outlet in the month of june 2019, after long efforts could able to finalise the frame which suits my face and personality,

Checked with sales if i can get color choice, where he could able find one similar frame with different color, which was was available in chennai location. I ask that can you order that frame for me, surprisingly...

This complaint is about vision express outlet at ambedkar road ghaziabad. I had a vision check up and they prescribed a report i showed them the doctors report, they said their one is fine i placed an order and after using that i had some disturbances in my vision i called and went to their store they checked and said it will take some time for eye to adjust but even after one month i'm not able to see properly i have squint while seeing....

I wanted to buy a new specs for myself and so i went to their branch at phoenix mall kurla and he forced to buy 2 pairs and said ek pe ek free hai there i saw a board saying 40%off but then too when i asked he said ki sir buy 1 get 1 hai aur 3rd pair pe 40% and kind of fooled me i bcoz its official webste says it has an offer of 40% off and even an offer saying first frame free but i wasnt told any of it and also when i felt that my glasses...

This is my 4th reminder. As of now assistance. This is actually a complaint. I am staying in lodha casa paradiso apartment, sanath nagar, hyderabad-18. Your ameerpet branch had an campus check up at our apartment. I had an vision check up and they prescribed a report. Later on i went to your branch, and had another vision test. Then on the basis of the report i placed an order for vx vp mr16 cln, vx 29376 pplst f dm150 vide memo no. C4829...

Ithis complaint is about vision express outlet at ameerpet, hyderabad. I am extremely unhappy with this outlet. I approached them on 2.5.19 and asked them if they can provide me by 4.5.19 as i lost my spectacles and it is very difficult for me without spectacles. They promised they will provide. But when i turned up now i. E., on 4.5.19 at 7.30 pm they told me they have not received the spectacles and are expected by monday and asking me...

Dear sir/madam
I am a kenyan of indian origin. I placed an order for 2 spectacles and paid inr 28, 796.99 on tuesday 16th february, 2019 at your phoenix city mall outlet - shop no 19 6 a lower ground floor, bangalore. Your sales person vishnu served me.

I had only one request prior to placing the order-that i was due to fly back on saturday 20th february and he was to take the order only if delivery was assured prior...

I visited the vision express for free eye test after booking an appointment. I have spent 1 hour for test and when i ask for the report the visio express representative said unless i buy their product i. E. Lenses and spectacles he cant give eye test report. Vision express has not mentioned about this condition. This free test is misleading people and wasting valuable time.
If they are not providing the eye test for free why to mislead...

Sir, there was an answer on 3rd nov.2018 to my earlier complaint saying that someone will come and attend to my complaint. But as on date no one has come. My complaint is as under: this is actually a complaint. I am staying in lodha casa paradiso apartment, sanath nagar, hyderabad-18. Your ameerpet branch had an campus check up at our apartment. I had an vision check up and they prescribed a report. Later on i went to your branch, and had...

I had purchased one spectacle on 2 1 2018. I went to the reliance iscon mall shop about it. As it has developed opacity due to the inferior coating on it. While purchasing it there were lot of promise for warranty and praises. Today they have said we can not do anything... Kindly help me as my 5000 rupees seem to 6in soup.
I had contacted the shop personal in july and they didn't accede to my complaint at that time as well....

Charkope kandivilli west.. Vision express shope not delivered on time the order i am fed up i can't carrying my glasses to tour duties... That he as optic man can't understand means pathetic...17 th evening said but up to now not done stalf found lethargic and attitude towards the consumers no good... Need to be fired or polished...
[protected].
Arasu...

Iam revanth kumar goud bolagani, i was 16 years old at that time, i purchased my spectacles [vx29280af] mdnvy. Tur blu in ameerpet vision express center with is located near to sheshmahal theatre last year, the staff neither returned my vasan eye care prescription, nor gave me a new customised vision express prescription, i use it as a proof of my eye sight. I need either of the above as sooin as possible, direct me accordingly as soon as...