Vision Express Complaints & Reviews

3 months earlier i purchased a pair of spectacles for vision express branch located in phoenix market city pune. At the time of purchase the staff ensured that the glasses are of good quality and have warranty of 6 months from the date of receiving. So i bought a pair for me and for my son and due the offer i paid almost 8000rs. We purchased gold class lenses as they had better vision and thought they would last for a year or two but just...

This was happpend at forum sujana mall, hyderabad. They have give flase promises abt the specifications and cheated 8k and product not yet delivered.. Since couple of weeks facing great difficulty got get the glasses.. Customers beaware of getting into trap and waste your money and valueble time otherwise u have clear knowledge of these kind of behavior along with attitude....

As a customer of vision express i would like to bring forth a recent experience that i had at your sector 14 branch in gurgaon, haryana.

On 11 nov 2018 i had ordered 2 set of specs from vision express for rs 3297. On my visit i asked to get my power number checked and on insistence of expert mr. Ravi at centre i took the number advised by him.

Today 14 nov 2018 i went to collect the specs. When i wore them...

As per the above subject i mr harishchandra gavit have issue with the vision express nagpur dharmpeth branch.. Despite of complete payment on the day of order (3/11/2018) of 2 spectacles i have not received the ordered spectacles yet.. The branch people repeated lying and not co operating. Despite of telephonic talk my order is not yet delivered and not even entertained.. Plz help...

This is actually a complaint. I am staying in lodha casa paradiso apartment, sanath nagar, hyderabad-18. Your ameerpet branch had an campus check up at our apartment. I had an vision check up and they prescribed a report. Later on i went to your branch, and had another vision test. Then on the basis of the report i placed an order for vx vp mr16 cln, vx 29376 pplst f dm150 vide memo no. C4829 #0003 dated 18.06.2017. At the time of delivery...

I have tested and ordered the frame and glass on 24.10.18 at chetpet branch, chennai. When i ordered, sales man shown the the chart not mentioned the vision type. I ordered for frame of rs.1599 & glass for rs.3599 for all day use. When i went and receive on 29.10.18, the lens was a all day use. It only reading purpose. The ordered two frames waste only. I already have reading glass. I asked them why this was happen. But they were telling,...

Dear sir / madam,
I am writing to you to raise an issue about: glasses & contact lenses
The issue that i have experienced was: i recently purchased frame+lenses in vision express store,
Karkhana. From day one, i am having issues with it like i am able to see glares from the lens. So i
Approached the store for the solution. They have taken my frame and lens for the required repair (5
Days-was very crucial...

Very bad experience with @visionexpressin esp - crown interiors, faridabad. Customer name:maya kumari.
Incorrect vision of the right lens, been almost 8 days, yet the spectacle has not been corrected and the staff is giving lame excuses. I never wish to visit the store again.
The store manager says that it has been sent to wrong store and when i suggest to go by myself, he says it is now at another location. This is completely...

Sir,
I have ordered 2 pairs of spectacles on 30.7.2018 in your Saligramam outlet Chennai. Paid Rs.3798 tax invoice [protected] dt 30.7.2018.
The spects which got ready is defective from reading angle. The showroom is helpless and Mr. Balakumar lab tech was called to analyse the defect. As on date i
Have not yet got both the pairs ordered over 40 days back
I am unable to go to my doctor for review without the...

Dear sir/madam,

i am your existing customer since last 3+ years, i have ordered my new spectacles with same indexing i. E 1.67 that i am using currently beacuse i wanted to replace my old spectacles with new one so i reach out to your store in janakpuri (Store code:4684) new delhi, i ordered lenses with the same index i.1.67 as i using am using same since last 3+ years, my eyesight is same everything is same but this time...

Order no. [protected] placed on vision express, chandralayout for a price of rs 18, 497 dtd 06/06/2018 : as per the doctor who checked the spectacle, the power was wrongly done and it caused inflammation in my eyes. Initially i did not realise the error in power. Ina months time the infammation increased. I requested for replacement and to date my issue is not resolved...

Worst experience, The staff is not interested to work here, they try to sweet talk you in everything, i bought two frames recently which were extremely costly, (Even if they try the next three customers couldn't afford the amount) One of the glasses (which used to be my favourite) had a problem in the glasses so i reported to the store about it they say its because you are not used to wearing glasses on regular basis, so i tried it for a...

Dear vision express,

This is the third time i am writing to you.

Very sad with your servicer and quality of product.

I ordered my 2 pair of spectacles from vision express, sahakarnagar bangalore branch.

One of the specks delivered was damaged. It had a scratch on the lens and was also verified by store assistant.

Manager of the store was not available and we were...

I have purchased two set of spectacles from vision express phoenix mall store on 26/05/2018 and the lady who attended me (Salesman id[protected] told that within 5 working days the specs would be ready and i will receive a call for pick up.
But there was no sign of call till 2nd of june and when i called on 03/05/2018 and again visited the store for pick up, one spectacles was in good condition while there was issue with lens on the...

Sir we are old customers from Sampige road at Malleswaram and after buying 2 mos high fy costly spectacles till today I am running around for getting the chains for both...to prevent it falling down from the face...both the person's don't co operate and give lame excuses...and also make me run around.since many times...I went to the branch...pls look into it and see the chains are delivered to my home.
N.k.shankar
Bangalore3br...

I have purchased the spectacles from vision express sinhagad road branch on 12/04/2018 and i was told within 5 working days the specs would be delivered to me and when i called on 13/04/2018 i was told that it will be delivered to me on 17/04/2018 and when i called on 17/04/2018 the representative informed me that it will be given on 18/04/2018 in the afternoon and today when i called the sinhagad vision exprees branch the representative...

Hello,
I had purchased a sunglass from vision express store of kothrud and had done with the billing. The very next day i wanted to exchange with another product but i was refused to by the shopkeeper (Saurabh kumar). After a long discussion, he agreed and asked to get the article id of other products which i had billed with my sunglass. After few weeks i went with article i'd of other products but then he (Saurabh kumar) again refused...

I have ordered one frame with lens on 24 dec.2017. Order no. [protected],
Your people at store are misguiding and deliver wrong product. Pls. Replace the lens with thin lens or refund the full amount paid. I. E.1348/- alternatively supply thin lens of 1.59 index hard core so as to match my current specs.
Pls give more training to your persons at this store so as to give or recommend the right product to the customers. More than...

I have order my first spectacles at vision express airoli for rs-5300 in offer with 50 % of on lenses but after taking the delivery have noted frame hinges is not in proper shape have visited store for same they got it replaced with in one week but with similar frame same issue.

I have mailed to their customer feedback email got reply within few hours to change the frame but with similar glass size cannot go for slightly bigger...

The progressive lenses were purchased at rs 8199/- excluding concession of rs 2800/- on 23dec2015 at vision express, dadar mumbai 14, despite glorified assurance of the quality of the product it developed defects such as stains and peeling off an anti glare layer within 6 month o[censored]se. It compelled me to submit it for the defect rectification to my nearest outlet at nigdi pune. The reluctant service staff wrote nature of repair as scratch...