Vistara Lifestyle — clothes purchased online (ladies wear)

Address:	C - 2343, New Bombay Market, Umarwada, Surat, Surat, Gujarat, 395008
Website:	www.vistaralifestyle.com

Dear sir/ madam,
This seller had contacted me over phone on february 5, 2019. He said he saw my query on indiamart and is a manufacturer of women’ clothing. Post that he had sent many pictures of garments and their details with price. He requested to place an order and i asked him if the garments he would provide would be exactly same in terms of quality and appearance as shown in the picture and he guaranteed the same. Upon this, i placed an order for 8 garments for which i made 100% payment in advance amounting to rs. 5, 382 on 8th february, 2019. This total amount includes courier charges as well as i asked him to send the materials via professional couriers. He said he has sent the materials on the next day after payment and when i asked him to sent me the courier receipt he started avoiding my messages and calls. After repeated follow ups he sent me the tracking number for india post which is cheaper in amount than the amount i paid for private courier agency. He said he will refund the excess amount and he did that only after repeated reminders from my side. Finally i received the materials on 23rd february, 2019. The materials were of cheap quality and not good like the pictures he sent me online (Whatsapp), when i called him to inform this, he told me he will call back and did not call. Later i called him again and said that i want to return my order and need a refund of amount i paid. He is not allowing me to return the garments saying that his company policy does not allow returns. Im a grieved customer and im looking for justice. Everything i mentioned here is true and i have proof of all the communication as well as bank transfer details. Kindly consider my application request and grant me justice in this case, thank you.
Yours sincerely
Geetha