[Resolved]  Vodafone — Abusive language used by Vodafone Mini store owner and Ignorance by Executive present

Address:

Mumbai City, Maharashtra

Today after visiting Vodafone Mini store, owned by Mehta Telecom, Manek Building, Nr. Goandevi Temple, felt that is distributed by Vodafone to ‘Gunda’ or ‘Bhailog’. I went there for new prepaid connection and after having enquiry & filling up form thought of not to go with prepaid instead will go for corporate post paid connection. So I simply said I don’t want to have prepaid connection will take it from my office because of this owner lost his temper and started shouting and abusing me. I told executive out there is this responsible behavior then he was like whatever owner does is correct and simply ignored my complaint. If customer denies any thing on last minute do you give mini store owners tight to abuse? I have recording of this abuse and initially thought of going to Police but thought of complaining Vodafone for such abuse and resolve issue amicably. Kindly help to get an apology over phone or written from owner and will close this matter here otherwise I would be forced to take legal action if issue is not resolved. Please feel free to contact me on [protected]@rediffmail.com