Vodafone — Block my phone for reasons not of mine - 04 nov 2015 at 1400

Last month(Oct 2015), I had submitted an Ownership Change Request to my Mobile Number [protected] from my personal name to my newly formed Software Company. The application submitted to your Vodafone Shop at Kakkanad. The customer care person verified all my documents, you done the verification and my number activated and was using from last 20th. To my surprise yesterday, my number got deactivated by giving a message 'you dialed a wrong number'. By cancelling few meetings I rushed to your Kakkanad office and I was shocked to know that, my documents rejected. The bank statement is not having Bank Seal (?????). This intimation was known to your Kakkanad office a week ago and they claimed that they had called me and send me SMS. But I am fully confident to reject their claim. First I installed software which will tell me ALL the Call History; send the SMS is not seen in my SMS list. The Customer care told me that the SMS sent me from number [protected]. My Complaint is that, why not the customer care did not verify my all the documents in the first hand ? Second, it is his/her duty to inform me call/sms/email and make sure that my corporate number is not disconnected for no fault of me. They must put this task in their to-do list and make sure that they personally talked to me. Do you think, I will simply reject the SMS about this matter. So my appeal to you is to investigate the case in detail and take necessary punishment actions to the concerned so that it will never repeat. I am waiting for the first bill to generate. Please note vodfone is not the only service provider ? I need a proper reply from you. I am happy to present in person for any enquiry. My E-Mail is [protected]@gmail.com - VINOD ROBERT