[Resolved] Vodafone — Charged Rs.99/- for false item | |||
I have a vodafone postpaid connection [protected]. In the monthly bill for the period 24 April-23 May 2014, I am charged Rs.99/- under an item "download". When I called up the customer care, they said a file has been downloaded named shotformat_dw****** for which Rs.99/- were charged. When I asked them what this file is, they had no idea. They said it could have been a chargeable item which I may have downloaded from a website. However, I did not download anything that was chargeable to my carrier. I have a 3G datapack of 1gb, and my data limit had not exhausted. They don't even know if this file is a song, a game, a software or a video. I do not understand that if they don't know what I have downloaded, how can they charge me? When I told them that it has to be some error in their system, they simply refused. I tried to log a complaint on 198, but they continuously argued with me and did not log any complaint. I am sure they are over-charging me. Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Jun 06, 2014 Vodafone India Customer Care's response Hello Mayank, Thanks for your time on call. Trust our executive was able to address your concern regarding downloading charges. Do revert to us if you need any assistance. Regards, Vodafone. | |||
 14 Comments | |||
Comments
No, my complaint has not been resolved and the issue persists. I have not got any details regarding the download that has been charged to me. After talking to 3 customer care executives I can infer that Vodafone intends not to disclose the details of the bill item. I just want to know which site has charged me through my carrier. If it is not you and you do not have the details then to whom would you give the amount billed to me for the download?
I have a vodafone number and charged Rs60/- for download. When I chat with I got the following information.
{Puja}Sir as I check you have downloaded the file hello1_tvalls****** for 2 times one on 19/06/14-11:49:54 and another on 25/06/14-21:12:42 which you cost RS 30 and 30 .
{Pankaj}what is this file?
{Puja}As the above site is the chargeabel so that is the reason you have been charege, .
{Pankaj}Can you tell me what is that file as I didnt download any such file.
{Puja}Sorry sir as we don't keep that information however we can only let you know the name.
I searched for "hello1_tvalls" on internet and didnt find any such application.
Is it cheating by vodafone?
{Puja}Sir as I check you have downloaded the file hello1_tvalls****** for 2 times one on 19/06/14-11:49:54 and another on 25/06/14-21:12:42 which you cost RS 30 and 30 .
{Pankaj}what is this file?
{Puja}As the above site is the chargeabel so that is the reason you have been charege, .
{Pankaj}Can you tell me what is that file as I didnt download any such file.
{Puja}Sorry sir as we don't keep that information however we can only let you know the name.
I searched for "hello1_tvalls" on internet and didnt find any such application.
Is it cheating by vodafone?
the same issue happed with me recently. they have charged me 05/08/14-16:32:06 hello1_tvalls****** Rs 99
29/08/14-16:19:16 hello1_tvalls****** Rs30 when i ask they said you have down load later on they said you have activated caller tune...
Thank you Namdev
[protected]
29/08/14-16:19:16 hello1_tvalls****** Rs30 when i ask they said you have down load later on they said you have activated caller tune...
Thank you Namdev
[protected]
have you got refund guys
This my chat histry with vodafone executive
Welcome to Vodafone Chat !
Thank you for your patience, a Vodafone Service Desk Agent is now available.
{Namdev}what is the pass code for my number?
{Surendra}Good Afternoon! I am Surendra. How may I help you?
{Namdev}what is the passcode
{Namdev}for mobile no [protected]
{Surendra}Sir, may I know which password you are looking .
{Namdev}i have called to customer service no. [protected]
{Namdev}they ask me for passcode
{Surendra}Okay Sir.
{Namdev}i dont have that
{Surendra}Okay Sir.
{Surendra}let me check this .
{Namdev}there is 2 issues in my last month bill
{Surendra}Okay Sir.
{Namdev}I have activated lifegreen service in last month
{Namdev}there 50% discount on bill
{Namdev}but it has not given in invoice
{Surendra}Sir, you want the explanation of bill.
{Namdev}You and have charge me rs.129 for download
{Namdev}i have not down load anything
{Surendra}Okay Sir.
{Surendra}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth and Email Address registered with us?
{Namdev}i want its to refund
{Namdev}11/03/1988 namdev.[protected]@gmail.com
{Namdev}hello have u got it
{Surendra}Yes Sir.
{Surendra}let me check this please .
{Namdev}ok
{Surendra}Thank you for the permission.
{Surendra}Sir, The date of birth you provided does not match our records. Alternatively, could you provide me with your last bill amount.
{Namdev}446.24
{Surendra}Thank you for the Information.
{Surendra}Sir as I checked you have charge for downloading .
{Namdev}but i have not download anything like that
{Surendra}05/08/14-16:32:06 hello1_tvalls****** Rs 99
29/08/14-16:19:16 hello1_tvalls****** Rs30 as per our system it shown you have download on this date .
{Namdev}sir i have not dowload anything like this ..
{Namdev}i have downloan apps of facebook, indian rummy, image editor
{Namdev}not you have mentioned that
{Surendra}Sorry, we don't have more information
{Namdev}i have search abt interent what you have charged me. The search engine result shows its a frud of vodafone data plan..
{Namdev}where can i compl;aint abt this
{Surendra}Sorry Sir as the charges are correct,
{Namdev}if you dont help me..we have 6 corporate connection ...
{Namdev}so i have to surrender your connections
{Namdev}no its not correct
{Namdev} hello1_tvalls****** what is this that also i dont no
{Namdev}still you r charging me
{Surendra}Okay Sir.
{Namdev}i have to go in consumer forum abt this
{Surendra}let me check once .
{Namdev}and also tell me abt lifegreen facility
{Namdev}50% discount not mentioned
{Surendra}Okay Sir.
{Namdev}have you checked
{Namdev}sir
{Surendra}Yes Sir.
{Surendra}as I checked there is caller tune is active .
{Surendra}on your number .
{Surendra}as per this service you will charge song downloading charges .
{Namdev}no sir there nothing any caller tune is on number
{Namdev}and i have not activated it
{Namdev}no any caller tune is activated on number
{Surendra}Okay Sir.
{Namdev}its vodafone fraud
{Namdev}with too many customers
{Namdev}can i get higher position persons email id or phone no
{Surendra}Sorry Sir, I am not able to provide the details .
{Surendra}but as per our system the charges are correct .
{Namdev}your system is fraud
Welcome to Vodafone Chat !
Thank you for your patience, a Vodafone Service Desk Agent is now available.
{Namdev}what is the pass code for my number?
{Surendra}Good Afternoon! I am Surendra. How may I help you?
{Namdev}what is the passcode
{Namdev}for mobile no [protected]
{Surendra}Sir, may I know which password you are looking .
{Namdev}i have called to customer service no. [protected]
{Namdev}they ask me for passcode
{Surendra}Okay Sir.
{Namdev}i dont have that
{Surendra}Okay Sir.
{Surendra}let me check this .
{Namdev}there is 2 issues in my last month bill
{Surendra}Okay Sir.
{Namdev}I have activated lifegreen service in last month
{Namdev}there 50% discount on bill
{Namdev}but it has not given in invoice
{Surendra}Sir, you want the explanation of bill.
{Namdev}You and have charge me rs.129 for download
{Namdev}i have not down load anything
{Surendra}Okay Sir.
{Surendra}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth and Email Address registered with us?
{Namdev}i want its to refund
{Namdev}11/03/1988 namdev.[protected]@gmail.com
{Namdev}hello have u got it
{Surendra}Yes Sir.
{Surendra}let me check this please .
{Namdev}ok
{Surendra}Thank you for the permission.
{Surendra}Sir, The date of birth you provided does not match our records. Alternatively, could you provide me with your last bill amount.
{Namdev}446.24
{Surendra}Thank you for the Information.
{Surendra}Sir as I checked you have charge for downloading .
{Namdev}but i have not download anything like that
{Surendra}05/08/14-16:32:06 hello1_tvalls****** Rs 99
29/08/14-16:19:16 hello1_tvalls****** Rs30 as per our system it shown you have download on this date .
{Namdev}sir i have not dowload anything like this ..
{Namdev}i have downloan apps of facebook, indian rummy, image editor
{Namdev}not you have mentioned that
{Surendra}Sorry, we don't have more information
{Namdev}i have search abt interent what you have charged me. The search engine result shows its a frud of vodafone data plan..
{Namdev}where can i compl;aint abt this
{Surendra}Sorry Sir as the charges are correct,
{Namdev}if you dont help me..we have 6 corporate connection ...
{Namdev}so i have to surrender your connections
{Namdev}no its not correct
{Namdev} hello1_tvalls****** what is this that also i dont no
{Namdev}still you r charging me
{Surendra}Okay Sir.
{Namdev}i have to go in consumer forum abt this
{Surendra}let me check once .
{Namdev}and also tell me abt lifegreen facility
{Namdev}50% discount not mentioned
{Surendra}Okay Sir.
{Namdev}have you checked
{Namdev}sir
{Surendra}Yes Sir.
{Surendra}as I checked there is caller tune is active .
{Surendra}on your number .
{Surendra}as per this service you will charge song downloading charges .
{Namdev}no sir there nothing any caller tune is on number
{Namdev}and i have not activated it
{Namdev}no any caller tune is activated on number
{Surendra}Okay Sir.
{Namdev}its vodafone fraud
{Namdev}with too many customers
{Namdev}can i get higher position persons email id or phone no
{Surendra}Sorry Sir, I am not able to provide the details .
{Surendra}but as per our system the charges are correct .
{Namdev}your system is fraud
Leave out the refund..I haven't got any call back even though i have emailed their nodal officer (the email on the website customer care)
m again charged with the same problem ! Vodafone is not sharing details of what has been download ! The site they are saying does not even exist on internet then what the [censored] can they charge us for downloaded content when there is so such site anywhere hello_tvalls ! My mobile number is [protected] ! thiis is the 2nd time i have been charged and vodafone says those r correct charges ! Plzz give me a refund of both the months or discontinue my simcard
Vodafone running a scam I belive.
I have had the no for the last 8 years, and I have never done any kind of downloads.
Nor do i find any such downloads done by mistake in my phone.
Vodafone is surely doing something very awful.
Dear Mr. Almeida,
Thank you for your email dated 04/11/14, regarding download charges for your Vodafone mobile number [protected].
We wish to inform you that we have checked your bill dated 01/11/14 and confirm that the charges of Rs.178 towards downloads are indeed accurate and payable as content was downloaded from "hello1_tvalls", "wapvill" and "d2c_ndtv va" and 3 sessions were initiated and were charged Rs.30, Rs.49 per session.
We assure you that our billing system accurately monitors data usage just the same as Voice and SMS usage. This ensures that you are billed only for the service which you have actually utilized.
Any additional downloads (like games/song/wallpapers etc) will be charged as per the product details mentioned along with the data charges.
E.g if a wallpaper cost is mentioned as Rs.10, you will be charged Rs.10 along with data charges depending on the download size of the wallpaper.
Hence, we are unable to reverse the same.
Mr. Almeida, given below is the Service Request reference number for your enquiry; in case you need to check the status on the same, you can share this number along with your cell number with us.
Service Request Number- [protected]
Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Bhushan Joshi
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
I have had the no for the last 8 years, and I have never done any kind of downloads.
Nor do i find any such downloads done by mistake in my phone.
Vodafone is surely doing something very awful.
Dear Mr. Almeida,
Thank you for your email dated 04/11/14, regarding download charges for your Vodafone mobile number [protected].
We wish to inform you that we have checked your bill dated 01/11/14 and confirm that the charges of Rs.178 towards downloads are indeed accurate and payable as content was downloaded from "hello1_tvalls", "wapvill" and "d2c_ndtv va" and 3 sessions were initiated and were charged Rs.30, Rs.49 per session.
We assure you that our billing system accurately monitors data usage just the same as Voice and SMS usage. This ensures that you are billed only for the service which you have actually utilized.
Any additional downloads (like games/song/wallpapers etc) will be charged as per the product details mentioned along with the data charges.
E.g if a wallpaper cost is mentioned as Rs.10, you will be charged Rs.10 along with data charges depending on the download size of the wallpaper.
Hence, we are unable to reverse the same.
Mr. Almeida, given below is the Service Request reference number for your enquiry; in case you need to check the status on the same, you can share this number along with your cell number with us.
Service Request Number- [protected]
Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Bhushan Joshi
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
I have also been been cheated by Vodafone .
a fake charge of Rs 327/- against downloading of application in " d2c_ndtv_valu", "hello1_tvalls" &
"shotformat_dw" are loaded in monthly Bill ( Dec2014) of my postpaid mobile connection [protected].The application have never been down loaded in my mobile and same was checked in my mobile application/downloading system. Couldn't understand how did Vodafone charge in my account which I have never utilized ? I made online complaint to nodal officer UPW through mail .But nodal officer denied to refund /reverse the unusual charges .Before that same type charges were uploaded in my monthly bill and reversed by Vodafone as accepted error .But this time they have denied .I also made complaint to Appellate officer, but reply received from same officer who was Nodal officer, UPW . How this could be possible that both officer will be same ? as per the web content of Vodafone both officers are different.This is completely harassment of customer.
a fake charge of Rs 327/- against downloading of application in " d2c_ndtv_valu", "hello1_tvalls" &
"shotformat_dw" are loaded in monthly Bill ( Dec2014) of my postpaid mobile connection [protected].The application have never been down loaded in my mobile and same was checked in my mobile application/downloading system. Couldn't understand how did Vodafone charge in my account which I have never utilized ? I made online complaint to nodal officer UPW through mail .But nodal officer denied to refund /reverse the unusual charges .Before that same type charges were uploaded in my monthly bill and reversed by Vodafone as accepted error .But this time they have denied .I also made complaint to Appellate officer, but reply received from same officer who was Nodal officer, UPW . How this could be possible that both officer will be same ? as per the web content of Vodafone both officers are different.This is completely harassment of customer.
Guys same problem with me .I was charged Rs 495 for downloading charges .I have activated my 2G data pack, which is not consumed completely till the end of month .Then how could the charge me any downloading charge .
Vodafone done have any good roaming plan so i asked for porting my number to AIRTEL and from the same month the bill is added with download charge .
Vodafone done have any good roaming plan so i asked for porting my number to AIRTEL and from the same month the bill is added with download charge .
Guy I have received my refund after forwarding complaint to Sec TRAI and Sec. competition commission of India( email can get from their website).After my complaint to TRAI & CCI I got phone call from vodafone that vodafone will adjust amt in next bill after approval of CA.I got refund in next bill.pl forward your complaint to Sec./ joint sec of TRAI & CCI.
A K Singh
M [protected]
A K Singh
M [protected]
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This is vijay from chennai.
The same has been happened to me now. I didn't downloaded anything, but they charged me Rs.225 for the below downloads,
shotformat_dw******
wapvill******
animation_dow******
hello1_tvalls******
hello1_tvalls******
I tried to log a complaint on 198, but they continuously argued with me and did not log any complaint
I had opted for porting from Vodafone. so vodafone is cheating me.
Vodafone - simply you guys are cheating many o[censored]s . Spoiling your name by yourselves.
If I had downloaded sent me technical details.