[Resolved] Vodafone Chennai — DND service and customer support is such a waste | |||
Relationship no. 5.27611.00.00.100287 There used to be a list for the numerous complaints made by me on the myvodafone (atleast for 90 days or so). Now it no longer shows any complaints made by me, even after many requests to customer care. I still get lot o[censored]nwanted SMS, even though I'm in Full DND service. When I call up customer care/chat they say the DND service is not active, when I shout at them..they put me on hold and then come back and say sorry its active. Even though for unregistered telemarketers vodafone has no answer and its understandable. But, for the past few months I get LM-YBDeal SMS, and each time I make a complaint, still this DND issue not getting any proper solution. Will Vodafone and Trai do something ? Thanks Prakash Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Verified Support Nov 19, 2013 Vodafone India Customer Care's response Hello Prakash, We have checked and confirm that the Do Not Disturb Service is activate on your number. Regards, Vodafone Customer Care. Verified Support Nov 19, 2013 Vodafone India Customer Care's response Hello Prakash, We appreciate your time on the call. Kindly provide the following details within 3 days of receiving the promotional call/SMS for us to take an action. The number from which you have received the call/SMS, date and time of the call/SMS, the purpose of the call/full content of the SMS. We will work on resolving your concern at the earliest. For any further assistance/clarification, you may write to us at vodafonecare.[protected]@vodafone.com or call the helpline numbers. Regards, Vodafone Customer Care, Chennai Verified Support Nov 21, 2013 Vodafone India Customer Care's response Hi PrakashWe unable to Raise the Complaint for your DND request without details, pls share the following details to Proceed further SMS Content, SMS Received Date, SMS Received Number. For further assitance call customer care & pls send a mail to vodafonecare.[protected]@vodafone.com. Thanks you for your time onc all. Verified Support Dec 11, 2013 Vodafone India Customer Care's response Hi Prakash, We couldn't reach you on your current number when we called at 12:30pm, 14:05 pm, 16:20pm. Also, your alternate number seems switched off. We would like to inform you that a complaint has been raised with the SR number [protected] and we'll revert back with an update by 14th December. Please help us with an alternate contact number and a convenient time in the follwong link http://bit.ly/JOSqwW so that we can contact you. For any further assistance please call our Customer Care or write to us at vodafonecare.[protected]@vodafone.com Regards, Vodafone Customer Care Verified Support Dec 16, 2013 Vodafone India Customer Care's response Hello Prakash, Thanks for your time on call. We'd like to inform you that your concern has been escalated to the respective team and they'll check and address the same within the next 48 hours. We do understand the inconvenience caused with the delay and sincerely regret for the same. We request your cooperation with us in the interim. Thank you. Regards, Vodafone Customer Care, Chennai. Verified Support Dec 17, 2013 Vodafone India Customer Care's response Hi Prakash, We're waiting for a revert form the other service provided so that we can update the status of your concern. We request you to allow us a time till 21st Dec, '13 so that we can share the feedback with you. Thanks for your cooperation in the interim. Regards, Vodafone Customer Care, Chennai. Verified Support Dec 19, 2013 Vodafone India Customer Care's response Hello Prakash, As conveyed, we will get back to you with an update by 21/12/13. We appreciate your kind support. Regards, Vodafone Customer Care. Verified Support Dec 25, 2013 Vodafone India Customer Care's response Hello Prakash, Thanks for talking to us. We request you to allow us a time till 2nd Jan, '14 to revert with an update. Your Service Registration number is [protected]. We do understand the inconvenience caused and request your cooperation in the interim. Thank you. Regards, Vodafone Customer Care, Chennai. Verified Support Jan 02, 2014 Vodafone India Customer Care's response Hello Prakash, We'd like to inform you that we've raised a concern on with the SR number [protected] and will revert to you with an update on the same by 8th Jan, '14. We regret any inconvenience caused. Regards, Vodafone Customer Care, Chennai. Verified Support Jan 02, 2014 Vodafone India Customer Care's response Hi Prakash, We regret the inconvenience caused. Your concern is under process and we'll revert with an update by 7th Jan, '14. Your Service Registration number for the same is [protected]. Regards, Vodafone Customer Care, Chennai. Verified Support Jan 07, 2014 Vodafone India Customer Care's response Hello Prakash, Our team is working on your concern and we will update on the same by 7-Jan-14. Your SR No:[protected]. Regards, Vodafone Customer Care, Chennai. | |||
 44 Comments | |||
Comments
Relationship no. 5.27611.00.00.100287
updating as new complaint (not able to update in the prev one)
I asked you in the call itself, how do you expect me to save the numbers after I have made complaints.
You told me you will get the information and get back to me, I'm waiting.
But happy to see the complaints page back in the myvodafone page, even though it shows only few of my complaints.
https://www.vodafone.in/pages/register_complaint.aspx?cid=che.
Can you send me the complaints that I have made thru that link and DND SMS to 1909. It has all the numbers, it will help me post those numbers here.
Why would I have the unwanted SMS or save the numbers, each one is from different number and off-course its from unregistered numbers.. how are these unregistered numbers able to get registered and send SMS. Without service providers help, these unregistered numbers cant send ad sms.
And from now on, I will give all the complaints in this forum page, so its easy for me when you ask me to give you at-least 3 numbers.
updating as new complaint (not able to update in the prev one)
I asked you in the call itself, how do you expect me to save the numbers after I have made complaints.
You told me you will get the information and get back to me, I'm waiting.
But happy to see the complaints page back in the myvodafone page, even though it shows only few of my complaints.
https://www.vodafone.in/pages/register_complaint.aspx?cid=che.
Can you send me the complaints that I have made thru that link and DND SMS to 1909. It has all the numbers, it will help me post those numbers here.
Why would I have the unwanted SMS or save the numbers, each one is from different number and off-course its from unregistered numbers.. how are these unregistered numbers able to get registered and send SMS. Without service providers help, these unregistered numbers cant send ad sms.
And from now on, I will give all the complaints in this forum page, so its easy for me when you ask me to give you at-least 3 numbers.
I have mentioned in the call, how do you expect me to save the numbers after I have made complaints.
You told me you will check the information and get back to me, I'm waiting.
But happy to see the complaints page back in the myvodafone page, even though it shows only few of my complaints.
https://www.vodafone.in/pages/register_complaint.aspx?cid=che.
Can you send me the complaints that I have made thru that link and DND SMS to 1909. It has all the numbers, it will help me post those numbers here.
Why would I have the unwanted SMS or save the numbers, each one is from different number and off-course its from unregistered numbers.. how are these unregistered numbers able to get registered and send SMS. Without service providers help, these unregistered numbers cant send ad sms.
And from now on, I will give all the complaints in this forum page, so its easy for me when you ask me to give you at-least 3 numbers.
You told me you will check the information and get back to me, I'm waiting.
But happy to see the complaints page back in the myvodafone page, even though it shows only few of my complaints.
https://www.vodafone.in/pages/register_complaint.aspx?cid=che.
Can you send me the complaints that I have made thru that link and DND SMS to 1909. It has all the numbers, it will help me post those numbers here.
Why would I have the unwanted SMS or save the numbers, each one is from different number and off-course its from unregistered numbers.. how are these unregistered numbers able to get registered and send SMS. Without service providers help, these unregistered numbers cant send ad sms.
And from now on, I will give all the complaints in this forum page, so its easy for me when you ask me to give you at-least 3 numbers.
See like I mentioned, poor DND service and customer care. In the call u said will get the information. Now this comment in this page.
So where do all the complaints made to 1909 and thru the link https://www.vodafone.in/pages/register_complaint.aspx?cid=che go ?
For name sake I have attached the myvodafone complaints page.
I told u, once I have forwarded/complained I delete the message.
Past 2 days, i.e. after I have complained here there are only 2 unwanted SMS. One unregistered and one IOBCHN abt some transaction (to my knowledge I dont have a IOB account :) lol )
When I get the next unwanted SMS, I wil complaint here :) I have better response.
![]()
So where do all the complaints made to 1909 and thru the link https://www.vodafone.in/pages/register_complaint.aspx?cid=che go ?
For name sake I have attached the myvodafone complaints page.
I told u, once I have forwarded/complained I delete the message.
Past 2 days, i.e. after I have complained here there are only 2 unwanted SMS. One unregistered and one IOBCHN abt some transaction (to my knowledge I dont have a IOB account :) lol )
When I get the next unwanted SMS, I wil complaint here :) I have better response.
1)
Date: 22/11/2013 Time:1:36 pm
From:
[protected]
Msg:
LAND at Kodaikannal dtcp approved
Ph:[protected]
Date: 22/11/2013 Time:1:36 pm
From:
[protected]
Msg:
LAND at Kodaikannal dtcp approved
Ph:[protected]
See like I mentioned, poor DND service and customer care. In the call u said will get the information. Now this comment in this page.
So where do all the complaints made to 1909 and thru the link
I told u, once I have forwarded/complained I delete the message.
Past 2 days, i.e. after I have complained here there are only 2 unwanted SMS. One unregistered and one IOBCHN abt some transaction (to my knowledge I dont have a IOB account :) lol )
When I get the next unwanted SMS, I wil complaint here :) I have better response.
So where do all the complaints made to 1909 and thru the link
I told u, once I have forwarded/complained I delete the message.
Past 2 days, i.e. after I have complained here there are only 2 unwanted SMS. One unregistered and one IOBCHN abt some transaction (to my knowledge I dont have a IOB account :) lol )
When I get the next unwanted SMS, I wil complaint here :) I have better response.
3)
Date: 22/11/2013 Time:7.50 pm
From:
[protected]
Msg:
Books Novels Comics door delivery
Ph: [protected]
Date: 22/11/2013 Time:7.50 pm
From:
[protected]
Msg:
Books Novels Comics door delivery
Ph: [protected]
Thanks to https://www.consumercomplaints.in and to Vel/vodafone (if really done something),
first time in few years.. no unwanted commercial SMS for the past 2 and 1/2 days !!
Had peaceful weekend.
first time in few years.. no unwanted commercial SMS for the past 2 and 1/2 days !!
Had peaceful weekend.
Peacefulness lasted only 4 days
4)
Date: 27/11/2013 Time:12.32 pm
From:
[protected]
Msg:
Private Loan based on turnover for all business people..
Ph [protected]
4)
Date: 27/11/2013 Time:12.32 pm
From:
[protected]
Msg:
Private Loan based on turnover for all business people..
Ph [protected]
I'm still getting Commercial SMS
Date: 03/12/2013 Time:3:28 pm
From:
[protected]
Msg:
Sure Call Get Nifty Silver Gold...
Ph [protected]
Date: 03/12/2013 Time:3:28 pm
From:
[protected]
Msg:
Sure Call Get Nifty Silver Gold...
Ph [protected]
Got msg again from same number after complaint
Date: 06/12/2013 Time:1:39 pm
From:
[protected]
Mg:
Private loan
Ph:[protected]
Date: 06/12/2013 Time:1:39 pm
From:
[protected]
Mg:
Private loan
Ph:[protected]
What is there to talk in this !!
I wont stop complaining until the DND issue is fixed.
Answer in this forum.
In the call you said, if the message is sent from internet you cant do anything. Put that answer in this forum, so the world can know.
Even today I got SMS from LM-Yebhis @ 3:40 Pm. Fix the issue and answer in this forum.
I wont stop complaining until the DND issue is fixed.
Answer in this forum.
In the call you said, if the message is sent from internet you cant do anything. Put that answer in this forum, so the world can know.
Even today I got SMS from LM-Yebhis @ 3:40 Pm. Fix the issue and answer in this forum.
Why do you want to raise new complaint or SR as if I'm a new customer. I (or those who use mobile phones in India) have been facing the commercial SMS or calls issue for a very long time. None of the SR raised should be closed until Commercial SMS or calls is stopped or until I confirm or say "The issue is resolved" rite ??
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Since its been more than a year and not resolved I came to this page