[Resolved]  Vodafone — Complaint against customer care executive

Thai is to inform you that I got a vodafone connection early a month ago from your Asansol police line vodafone store. Early I had used prepaid connection ([protected]) and I was moov to postpaid connection on 13.06.20 for 399/- plan from one the the executive Mr. Pawan and as per his verbal confirmation if I used 499/- plan then I got 1 year amazon prime membership and if 399/- I got 6 month Amazone prime membership free but after a month gone I did not get the offer then I called to customer care and lodge a complaint with reference number C003-[protected] and assure me to resolve by 20 jule 2020 at 6 P.M after that I got a call from kolkata office next day morning for explain the complaint & he assure me complaint with resolve today. But after three days complaint yet to resolve a have called again customer care today at 1.58 P.M and told her the everything and she provided me a link where I can click on link to activate the offer but the page cant be opened, massage showing PAGE WAS BROKEN so I called again on 2.50 P.M and a executive namely Ms PAYEL talk to me in a very rough language and tell me what is the issue, I have told every time please checked your system why you ask me, you have a system to to check my complaint status but she did not hear me and use abuse language (AVODRO, BAJE LOK etc) and hold my phone. Then I called Mr Pawan in his number and he assured me today due to talk down he can not help me, call him again on tomorrow after 11 A.M to resolve the issue.Now please let me explain I can manage Amazone prime membership offers by calling Mr Pawan tomorrow but how can your customer care executive use abusive language to a customer? You can check it if you're called in a recorded line. Is this the service to a customer? How you executives use abusing language, what is your checking point. Who is giving authority to use unprofessional language to a customer.