[Resolved]  Vodafone — Convert postpaid sim to prepaid

Address:

Hyderabad, Andhra Pradesh

I have faced a lot of problem with vodafone store. Problem in the sense of their behaviour and the process of doing things. My issue:Convert de-activated postpaid sim to prepaid. The sim is registered under my brother-in-law name.1st Day(6th June 2014): I went to the vodafone store. Gangadhar, a vodafone executive updated to bring authorisation letter, PAN card xerox from my brother-in-law. I thought vodafone sentence "Happy to help" is perfect. But, executives are very rude to the customer. I got to know this next day.2nd Day(7th June 2014): With authorisation letter & PAN card with my brother-in-law signature, i went to the Vodafone store. Gangadhar, who i have consulted is on leave. Thinking that vodafone is best in helping customer, i have approached another executive name:"M MADHU". He gave me shock to me. Saying that, you cannot do this. And the process is entirely different. And the form which Gangadhar gave to me is postpaid form. As per his words, i understood that he is not aware of the process. I requested to speak with supervisor. I believed that supervisor will resolve my issue in a better way. But, his rude behaviour made me to write this complaint. In a nice way, i was asking him the details. He rudely spoke with me saying that you cannot do this. And he is asking me why did u brought postpaid form. And by seeing his rude behaviour, i have decided to raise a complaint against the process, employees. So, i have requested him how to raise complaint. For that, he told me to wait. I have waited for sometime & again requested him. He is not at all caring my request nor resolving it and attended some other customer in the middle and speaking with him. I went to him and can you pls provide me the process of raising complaint. He shouted and told the security to give some book. He told like this "Do what ever you want". I have asked him what is the process of this conversion. He told some other story which is ir-relevant to the one which previous executives told me. I have simply told "please try to give perfect process". In reply to that, he told "YOU NEED NOT TEACH ME PROCESS, I KNOW WHAT TO DO AND HOW TO DO" And by seeing that book, looks like my issue wont be resolved nor i cant raise a complaint. With Vodafone customer care helpline, i took this email id & sending this mail. I have some few questions.1. Can we convert a de-activated postpaid sim to prepaid ? a. If so, what is the process ? b. If not, why did the executive Gangadhar mis-guided me ? c. If the process is to bring authorisation letter from brother-in-law, PAN card and my documents, photo. Why did the second executive & Srikar rejected to do it ?2. Is this the way to treat the customer who came in hot sun to the store ?3. For one issue, each & everyone telling their own process ? Is vodafone having particular process or not ?4. Why did Gangadhar gave me a wrong application form(Postpaid form) ?5. Can you provide me the resolution to this ?6. Why proper training wasn't provided to the executives ? And why they are mis-guiding customers ? Supervisor - Srikar(A very rude person to customers)Executive on 7thjune2014 - Madhu MExecutive on 6thjune2014 - Gangadhar.Number - [protected]