Vodafone — Denial to give bill for wifi dongle

Address:

411057

I Mr Aniket Nanjee am harassed customer of Vodafone internet services. I bought dongle from Vodafone authorized agent Mr Pankaj More who seats at shop no 1 Shivkrupa complex, opp D-mart, Hinjewadi, Pune - 411057 in the 1st week of April 2016

This was my worst decision to trust and opt for Vodafone service plan of Rs 4000 where you get free dongle and unlimited data usage for 3 months upto 10 gb per month. I paid Rs 1000 in cash as booking fees since the shop was small it did-not have the wifi dongle at hand so they assured me to deliver the same next day to my office address. The sim card number issued to me was [protected]. On requesting for a bill Mr. More said "no bill book at present it is with my senior who is on field an then wrote 1000 paid on the sim card pack which was given to me and asked to trust him". The photo of the same is attached for reference.

Then Mr. More delayed providing the dongle for almost a week on finally after chasing him daily I received my dongle at my office address personally delivered by him and also paid the remaining amount Rs 3000 in cash, The IMEI number of the dongle is as follows - [protected] yet he only gave the dongle and on asking for bill this time he said "he had forgotten the bill book at shop an would mail me".

After which once the 1st month bill came I contacted the Vodafone customer care that i have already paid 4000 Rs, they mentioned its not credited yet neither could see any bill number and asked me to kindly contact the shop from where i took the dongle to rectify it. Again the same cycle of chasing Mr. More started finally had to spend 300 Rs in to and fro and visit the store myself after which he said "yes i forgot the payment am doing right now service will start in 2 hours time". This time the bill had traveled Pimpri regional office as they dont keep bills 1 month old and have to submit all sales every month to there regional office so again will mail once I visit the Pimpri store".

Now after more than 3 months of chasing for the bill and mentioning it to vodafone customer service agents on phone multiple times no resolution has been found. My dongle services are barred and each day I am bearing loss in my official work due to your unprofessional and illegal behavior of denying bill to a customer. I would like your kind service in assisting me to get my bill and compensation for the mental harassment and loss of opportunities due to lack of internet services for which i had already paid