[Resolved]  Vodafone — Disconnection request not done

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Chennai, Tamil Nadu

Hi Team, Issue:: I have taken two connections in my name with the Vodafone Postpaid plan, they are mobile numbers [protected] and [protected] for my relative during Nov'13. Since Nov'13, they haven't paid the bill and I have been asked to make the outstanding payment as the connection was taken in my name. I have tried reaching my relative as they are not at all picking the call and not responding, finally I have to pay the entire outstanding which I did it on Friday morning and the Vodafone Bill payment Receipt no. for my outstanding Rs 1935 is MHCC[protected]. When I requested them to terminate / disconnect the two mob No.s [protected] and [protected] which are taken in my name, they are asking me to send an email from the registered email address. While getting the SIM Card, I have submitted all my proofs, and for email statements they asked me to mention the relative's email address and I have also mentioned my relatives address now the issue is they are not at all paying the money and not reachable, hence I wanted to terminate / disconnect the two mob no's [protected] and [protected] as soon as possible, without further delay as I have cleared all the outstanding and I CANNOT AFFORD TO MAKE ANY PAYMENT AGAIN AND I AM REALLY STRUGGLING WITH MY FINANCIAL CRISIS. I have copied and pasted the entire email conversation with the Vodafone help desk for your reference. Thanks & Regards, Bhaskar R +[protected] Me To [protected]@billdesk.comappellate.[protected]@vodafone.comnodal.[protected]@vodafone.com Today at 11:18 PM Hi Team, Could you kindly confirm this issue ASAP, thanks. Regards, Bhaskar R +[protected] Hide message history On Sunday, 26 January 2014 9:39 PM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Team, I could you understand your terms and conditions, but the registered email address is my relatives and I am unable to speak with them and not they not all paying the bill and also not picking the call. It is me who have submitted my identify proofs behalf of them and it is me who have paid their bills for the past three months, since the connection has given. Hence Kindly terminate this with immediate effect. IF YOU ARE NOT DEACTIVATE OR TERMINATING THE BELOW MENTIONED NO.S FOR WHOSOEVER REASON, I HEREBY DECLARE THAT I WILL NOT BE HELD RESPONSIBLE FOR MAKING THE PAYMENT. PLEASE LET ME KNOW OTHERWISE I MAY HAVE TO LEGALLY APPLY FOR A CASE IN THE CONSUMER COURT IF YOU AREN'T TERMINATING THIS REQUEST AS I CAN'T AFFORD TO PAY ANY MONEY. Regards, Bhaskar +[protected] On Saturday, 25 January 2014 2:08 PM, AppellateTN <appellate.[protected]@vodafone.com> wrote: Dear Sir/Madam, We have received your email dated 24/01/14 regarding the concern related for your mobile numbers [protected] and [protected] Sir, we kindly request you to forward your mail from the registered email id to process your request. In order to update your email id, we request you to send SMS as EMAIL <SPACE > EMAIL ID to 111 (Toll Free) from your mobile number. Please be informed that the email id change will be updated within 4 working hours. Kindly find the docket number[protected] for your reference. In case you need further assistance, please do call or email us. We?ll do our best to help you. Happy to help, Harsha Murthy Appellate Authority Contact numbers Vodafone Care : 111 or CHN @ +91- [protected], RTN @ +91 - [protected] For complaints/requests : 198 (toll free) Appellate Number : For Chennai contact +91- [protected] : For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail :appellate.[protected]@vodafone.com Website : www.vodafone.in From: Bhaskar Rajaram [mailto:[protected]@yahoo.in] Sent: 24 January 2014 10:52 AM To: Nizar Ahamed (CHN); RTN-CS-Appellate TamilNadu; RTN-CS-Nodal Tamilnadu; CHN-CSG-VODAFONECARE Subject: Fw: Vodafone Postpaid disconnection request_VERY URGENT ESCALATION Hi Team, Mob # [protected] and [protected] Postpaid connection. I request you to kindly terminate the below two connections which are taken in my name. Kindly terminate this connection with immediate effect without any further delay. I hereby declare that, I will not be held responsible if I have been asked for any further payments in the future. Kindly don't ever activate (which is in deactivate mode now) the mob no.S # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Thanks & Regards, Bhaskar R +[protected] On Friday, 24 January 2014 8:54 AM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Nizar, Kindly don't ever activate the mob no. # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Kindly call me and confirm the status ASAP. Regards, Bhaskar R +[protected] On Friday, 24 January 2014 8:50 AM, Bhaskar Rajaram <[protected]@yahoo.in> wrote: On, Bhaskar Rajaram <[protected]@yahoo.in> wrote: Hi Team, As discussed with the Executive, Sunil, I have made the payment for the Mob # [protected], and please see the transaction details below. Kindly terminate this connection with immediate effect without any further delay. I have paid the amount that you have asked for Rs 1935. I hereby declare that, I will not be held responsible if I have been asked for any further payments in the future. Kindly don't ever activate the mob no. # with/without my notice in the future and do not ask me to make the payment as my relative is not at all paying the money and I am making this payment. Thanks & Regards, Bhaskar R On Friday, 24 January 2014 8:38 AM, Vodafone <[protected]@billdesk.com> wrote: Dear Subscriber, Thank you for your Vodafone payment with the details below: Vodafone Mobile No : [protected] Subscriber ID : 5.60444.00.00.100055 Payment Amount (Rs Ps) : 1935.00 Payment Date : [protected]:31:13 Transaction ID : MHCC[protected] Payment status : SUCCESS Please quote your Transaction ID for any queries relating to this request. eBay Offer - Congratulations! You are now eligible for a voucher for Rs 750/- or 7% discount(whichever is lower) from eBay on your next purchase from www.ebay.in. Your eBAY Voucher is T07Z5MS6TN; and this voucher will be valid upto March 31, 2014. Happy to help! Click here to enrol for Direct Debit Vodafone Care Website: http://www.vodafone.in PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO. PLEASE CALL US AT OUR 24-HOUR CUSTOMER CARE CENTRE FOR ANY QUERIES OR CLARIFICATIONS.