[Resolved] Vodafone India — activation o[censored]nsubscribed services/ plan | |
4 days back my bsnl prepaid number -[protected] services has been stopped when i enquired about it with bsnl customer services they said when i came with mobile number portability from vodafone postpaid to bsnl i had pending bills in vodafone so they stopped my services. But when i was in vodafone postpaid services i have paid my outstanding bills and then i went to bsnl prepaid services through mobile number portability (Mnp) but with in the span of those five days of portability process vodafone customer services call me and they offered me 6-months voice plan which is cost 1, 000/-rupees (Approximately with taxes) but i rejected the offer and i told them i had submitted documents in bsnl. So, i don’t need any plans in vodafone. But without my permission and prior intimation they activated 6months plan and generated the bill in the process of portability time so i have never known about it and vodafone customer services also never told about it, after 3 months they stopped my bsnl services. Because of it my personal and professional life both disturbed due to the block of services and my bank transactions (Which i used to receive one time passwords to my number) has been stopped and i got 50, 000/- loss (In the span of those 3 days) and also i effected to pay 1000rs (Which i never used or without any involvement of mine) to vodafone services and to get the reconnection of my bsnl services. So please compensate my loss of total 51, 000/- rupees.
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Apr 12, 2019 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Mar 12, 2019 Vodafone India Customer Care's response Hi!We have made a note of your concern. We'll contact you soon. Regards, Vodafone India | |
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