[Resolved] Vodafone India — Balance deducted | |||
Hi Team, My balance was deducted on 5 June 2014 of approx Rs.150 that should be refunded. 1. My phone was switched off during my visit to Nepal (only border for half an hour). 2. I have never requested to activate International roaming. 3. As per my knowledge other Vodafone users do not get charged for international roaming in that region of Nepal. 4. All this was communicated to Customer Care (Niranjan) on 5 June and he assured me to escalate this however I have never heard back. This needs to be resolved ASAP. Was this information helpful? | |||
Jan 20, 2017 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Jun 18, 2014 Vodafone India Customer Care's response Hi karunsaxena.it, We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/UL5EId Regards, Vodafone Verified Support Jun 20, 2014 Vodafone India Customer Care's response Hello, We did not get any response from your end when we called 7****3***5 hence request you to suggest the best time for us to get in touch with you. Regards, Vodafone. Verified Support Jun 23, 2014 Vodafone India Customer Care's response Hello, Please provide us your alternate contact number & a suitable time between 9 AM to 6 PM when we can speak to you since we did not get any response when we called the number you shared with us. http://bit.ly/UL5EId Regards, Vodafone. | |||
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I am a Vodafone customer at Kolkata suddenly I saw that my main account balance has come down. When I inquired with the Vodafone customer service their reply was that I had downloaded from a link on 31/08/14 for which I was charged. First of all I didn't download anything for which I would be charged. When I googled the link which I got from Vodafone customer service found out that there were similar complaints of other Vodafone customers stating the same problem.
The Link- DNLD DWAP WAL 0049 PPU FUT00130
The Link- DNLD DWAP WAL 0049 PPU FUT00130
I am a Vodafone customer at Kolkata suddenly I saw that my main account balance has come down. When I inquired with the Vodafone customer service their reply was that I had downloaded from a link on 31/08/14 for which I was charged. First of all I didn't download anything for which I would be charged. When I googled the link which I got from Vodafone customer service found out that there were similar complaints of other Vodafone customers stating the same problem.
The Link- DNLD DWAP WAL 0049 PPU FUT00130
The Link- DNLD DWAP WAL 0049 PPU FUT00130
i am using the cell no. [protected]. this number is in aircel service provider. i port this number one month old. my balance deducted on 04.12.2014 of rs.69. i complained on 198 there is no solution. i need your help.
thanks & regards
sushil chaudhary
# [protected]
# [protected]
email:schaudhary.[protected]@gmail.com
thanks & regards
sushil chaudhary
# [protected]
# [protected]
email:schaudhary.[protected]@gmail.com
My name is Nithin my mobile number is [protected]
On 15Feb 2015 I had recharged for 500 rs
Within 2 days my complete balance got deducted
When enquired with customer care centre i
Got info that amount was deducted of browsing,
But I did not got any info from Vodafone of dedication
When enquired they saying my number is dnd activated
So msg will not be sent
I request to sort my issue and revert my amount
On 15Feb 2015 I had recharged for 500 rs
Within 2 days my complete balance got deducted
When enquired with customer care centre i
Got info that amount was deducted of browsing,
But I did not got any info from Vodafone of dedication
When enquired they saying my number is dnd activated
So msg will not be sent
I request to sort my issue and revert my amount
My Rs 35 balance was deducted automatically for the TV mode activation which I did not activate. After talking to the customer care executive, they deactivated it and promised to return the amount. But after talking to the customer care executive for two times again they said they will return but not received the balance yet. Balance deducted on 24th of March 2015. My number is [protected].
I have 2 vodafone numbers and balance is deducted from both of them for a fraud source dowload- DNLD-ALT_ROZGAR_PPU_10_ALTRUIST which is not either intentionally or unintentiontally dowloaded .
Even any alert or msg was also not followed after this deduction.
What type of fraud is this!!
Kindly resolve the matter ASAP.
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Even any alert or msg was also not followed after this deduction.
What type of fraud is this!!
Kindly resolve the matter ASAP.
My vodafone rajasthan numbers balance of Rs. 49 is deducted 3 times in last 3 months at exact time of the day from a fraud source download- DNLD-WWAP_DLS0049_PPU_KINO1467053 which is not either intentionally or unintentionally downloaded. Called on customer care but they didn't help seem like they are also a part of this fraud. They don't even tell who is deducted the amount. Even no alert or message was not followed after this deduction, even this deduction is not listed in history of vodafone app. I'm of the opinion to port the service to BSNL or other network.
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