[Resolved]  Vodafone India — Barring of Services

Address:

Pune, Maharashtra

I am copying the chat here that i has with the vodafone executive. I am using Vodafone from 7 years..see how they treat there customers Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Magesh}Good Afternoon! I am Magesh. How may I help you? {Jatinder}HI {Magesh}Hello! How may I assist you? {Jatinder}I have raised one complaint about barring my outgoing services {Jatinder}i was told my services will be restored in 2 hours {Jatinder}since then its 4-5 hours {Jatinder}nothing has happened {Jatinder}Y IS THAT {Jatinder}?? {Magesh}Its perfectly understandable that you are upset about the same. I assure you that the I will try to resolve this in case for you on the top most priority. {Magesh}Are you inquiring for the same number: [protected]? {Jatinder}Service Registration number is [protected] {Jatinder}yes {Magesh}Thank you for the information {Jatinder}i want my services to be restored immediately {Magesh}Let me check this, please {Jatinder}ok {Magesh}Thank you. {Jatinder}ok {Jatinder}so wats the update {Magesh}As I have checked the request was closed however the barring is not yet released. {Jatinder}Y {Jatinder}Y is that {Jatinder}and Y the request is closed {Jatinder}when the problem is still not solved {Jatinder}i m literally pissed now {Jatinder}i dont knw what your process is {Jatinder}but i want my services to be active {Magesh}Please be online.I am checking the same for you. {Jatinder}this is not how u treat your 8 yrs old customers {Magesh}Its perfectly understandable that you are upset about the same. I assure you that the I will try to resolve this in case for you on the top most priority. {Jatinder}dont just copy paste...give me the resolution {Jatinder}please {Jatinder}i have a credit limit of 9000 then y the services are barred {Jatinder}i want to knw that {Magesh}Sir, Your services was barred due to non payment. {Jatinder}i m not gonna repeat my self to 10 different representatives of Vodafone {Jatinder}i have told this several times i made the payments on 12 dec {Jatinder}if its not reflecting in your system i m ready to pay again but with this months bill {Jatinder}check this {Jatinder}Transaction Success. Your payment has been successfully received as mentioned below. Payment in your Vodafone account will be updated in approximately 4 hours. Please quote your Payment ID for any queries pertaining to this transaction. Payment ID BICI[protected] Transaction Date[protected]:11:12 Mobile Number [protected] Relationship Number 1.6697325 Email ID jatinderr.[protected]@gmail.com Payment Amount (INR) 819.00 Payment through ICICI NetBanking {Jatinder}check the payment ID {Jatinder}y was there a success message {Jatinder}then {Jatinder}i dont care now {Magesh}Okay Sir. {Magesh}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Jatinder}i want my services to be activated now {Jatinder}[protected] {Jatinder}jatinder06.[protected]@yahoo.com {Jatinder}[protected] {Jatinder}please solve it at the earliest {Jatinder}i have to make very urgent calls {Magesh}Thank you for the information {Jatinder}wen my services wil be restored {Jatinder}it has to be urgently {Jatinder}i cant wait more {Jatinder}i already have waited for 6-8 hrs {Magesh}I will take a complaint a for the same it will be activated within 2hrs. {Jatinder}not acceptable {Jatinder}i dont want to wait another 2 hrs {Jatinder}i[censored] want u can get ur manager in {Magesh}Sir, I assure you that your number will be activated within 2hrs. {Jatinder}my mobile messages are filled with your so called service request numbers {Jatinder}i dont want to wait another 2 hrs {Jatinder}please talk to your manager {Magesh}Yes Sir, I am raising a manual request for the same to activate now. {Jatinder}please go ahead {Jatinder}till the time my services are not restored i will be online {Jatinder}u need to get it done now {Jatinder}talk to your manager or his manager but get my services restored {Magesh}Please be online I will take a complaint to activate the service. {Jatinder}dear i dont want another complaint number {Jatinder}i want services to be restored {Jatinder}wen my services will be resotored {Jatinder}i dont have all day for this {Jatinder}i want my services to be restored now {Magesh}Sure Sir. {Magesh}I have raised a request for the same and your request number is [protected] {Magesh}It will be activated within 2hrs. {Jatinder}i told you i dont want a service request number {Jatinder}dont u understand {Jatinder}endglish {Jatinder}english* {Jatinder}i dont want service request number {Jatinder}i want my services to be restored {Magesh}I apologize for the same I assure you that your number will be activated within 2hrs. {Jatinder}and i will not wait for another 2 hrd {Jatinder}no {Jatinder}i wont waot\\ {Jatinder}wait {Jatinder}i want my services to be restored {Jatinder}talk to your manager or whomsoever {Jatinder}get this done {Jatinder}i dont want ur fake assurances {Jatinder}also {Magesh}Sure Sir, it will be done within 2hrs {Jatinder}i said no {Jatinder}u guyz have been telling this from last 8 hrs {Jatinder}i will not wait {Jatinder}get ur manager {Jatinder}or talk to him {Jatinder}no more wait from my end {Jatinder}u need to get this resolved {Jatinder}immediatelt {Jatinder}immediately* {Magesh}Yes Sir, I have raised the complaint as manual to activate the number. {Jatinder}i dont care man {Jatinder}i want my services to be restored now {Jatinder}NOW {Magesh}Okay Sir. {Jatinder}to be more specific {Jatinder}NOW {Magesh}Please be online. {Magesh}Okay Sir. {Magesh}Please be online. {Jatinder}r u talking to your manager or just keeping me online {Jatinder}?? {Magesh}Sir, I have raised a a complaint to activate the connection on a special basis. {Jatinder}i will be online only {Magesh}I assure your number will be activated within 2hrs. {Jatinder}till its not restored {Jatinder}no {Jatinder}its not gonna happen {Jatinder}last executive told the same {Jatinder}that in 2 hrs it will be restored {Jatinder}that was 10 AM {Jatinder}now its 2:30 PM {Jatinder}4 and half hour {Jatinder}nothing has happened {Jatinder}so dont give me this jazz {Magesh}Please restart your handset. {Jatinder}that it will be restored {Jatinder}done 2 times already {Magesh}Please do the same once. {Jatinder}ok {Jatinder}i just did before starting this chat {Jatinder}will do again {Magesh}Sure thank you. {Jatinder}no same thing {Jatinder}nothing is restored {Jatinder}its frustrating {Jatinder}dear talk to ur manage if required {Jatinder}and get the services restored {Jatinder}till den i will not leave this chat {Jatinder}i dont want to explain the whole scenario to another executive {Magesh}Sure Sir, please be online. {Jatinder}i have done it multiple times {Jatinder}did u talk to your manager {Magesh}Yes Sir, please be online. {Jatinder}ok {Magesh}Thank you. {Jatinder}Three points you can tell to your manager 1) I have made payments on 12 Dec 2014 which is not reflecting in your system. I am ready to pay again but with the current months Bill {Jatinder} 2) I have a credit limit of 9000 so u cant bar my services for 819 rs {Jatinder} 3) U cant treat your loyal customers of 8 years like that {Magesh}Kindly be online I am working upon same task. I appreciate your patience. {Jatinder}ok {Magesh}Thank you. {Jatinder}Dear I m running short of time {Jatinder}i have other things to do {Jatinder}do we have an update {Magesh}Yes Sir, we are checking the same only. {Jatinder}i have a meeting in 10 mins {Jatinder}u need to get the things restored before that {Jatinder}please {Magesh}Sure Sir. {Jatinder}still no restoration {Jatinder}i just restarted my cell {Jatinder}do we have any update {Jatinder}dear {Jatinder}?? {Jatinder}wow now this is unacceptable your not even responding {Jatinder}this is heights of treatment to the customer {Jatinder}i am taking a screent shot of this chat {Jatinder}and mailing to the higher authorities of Vodafone