Vodafone India — Block my mothers sim willingly

Address:

Nadia, West Bengal

Respected Sir, I am Soumen Saha from West Bengal. I am a post paid customer of Vodafone Company. [protected] is my mobile number and [protected] is my mothers' (Renuka Saha) mobile number. I wanted to deactivate these two numbers from group discussion which costs Rs20/- extra per month. Later I came to know from the representative of Vodafone Customer Care Service that the process of deactivating from group discussion is called 'deactivate from CUG' and I was asked to email to corporatecare.[protected]@vodafone.com writing a sentence like this 'I want to deactivate my number [protected] from CUG'. And I did so. From my two email accounts soumen.pintu.[protected]@gmail.com and [protected]@gmail.com I emailed to corporatecare.[protected]@vodafone.com on 28/08/2015, 30/08/2015, 04/09/2015. From the next day, my duty was to call Vodafone Customer Care Service (198) to know about the deactivation from CUG. Today (15/09/2015) in the evening, my mother found her mobile registered failed. I came to know that on 12/09/2015, I requested them to deactivate my mother's sim ([protected]) so that the sim is blocked. I am really astonished, really surprised to face the situation. My father is in AMRI hospital (kolkata) from 11/09/2015 till date and we are 130 km away, my mothers phone is not working and she cannot call doctors or any relatives. If they check any voice record, they cannot find any word, they will never be able to find out any sentence that can prove that I have requested to deactivate my mothers' sim. I challenge, they must fail to find out such words. My first question to you, why should we suffer for their carelessness? My second question, why Vodafone is not secured enough to deactivate a sim? A cheater can easily hack my mothers' Bank account by using OTP. In the voice record they cannot find any female voice but they deactivate the sim. It is not impossible to know email id of other people or to know the address, the voice may be male or female, how easily they can judge between a cheater and a real customer by knowing only email id or address? The process of deactivation of sim should be strong enough. There should be some self-made questions and the answers of their own questions of the customer so that the representatives can ask the customer of their self making questions or answers before this complex step of deactivation of sim. I must not tolerate such foolish negligence. Vodafone Company should activate my mothers' number as early as possible within 2 (two) days or ready to compensate. From Soumen Saha