Vodafone India — Charged extra for the mistake done by the operator

Address:Gurgaon, Haryana, 122003
Website:Vodafone operator

My mobile no : [protected]
I have recently ported from airtel to vodafone with a plan suggested by the vodafone person. As soon as the number has been ported to vodafone. Vodafone didn't started my plan as i have selected at the time of porting. So for the 1st 2 days i was charged a lot as i was thinking that my plan is activated but it was not. There was no communication from vodafone as whether the plan is activated or which plan is activated. No message nothing. There was not even a message after 2 days about the activation of the plan.

This seems to be a regular procedure for earning lot of money without intimating people about it.

I have just started using vodafone and feel bluffed and cheated in the starting.
So requesting a proper action should be taken so that this should not be repeated again.

Details of extra charges in the bill are :
For the 1st 2 days(I.E 23rd and 24th march) i have been charged for the data, sms and calls that i have used. This data and calls should have been deducted from the plan i have selected but were not deducted.
The extra charges that is incured on my bills are :
Call charges : rs 11.50
Data charges : rs 450.32
Sms charges : rs 7
Total charges : rs 468.82
Applicable taxes on these charges = rs (65.64+2.35) = rs 67.99
So total extra charges amount is : rs 536.81.

Resoltion i desire : please get this amount waived off / removed from my bill and share a new bill for this month.Awaiting positive response.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27111
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information