Vodafone India — Charged without providing service

Address:

560068

Hi there,

Myself Sumin.
This main is with reference to my mobileno: [protected] and billno: 61093761 and relationshipno:68241349
I have taken the sim from a sales guy in my office(synechron) on 24 May sim got activated on 25-May
Had opted for a 375 rental plan with idea o[censored]sing internet over my phone.

I registered a complaint over phone regarding unable to access internet over phone and got an sms that it will be resolved by 2nd June
On 1st June I got a bill stating internet usage of 38MB. And a bill amount 83.46 with tax as per the rental.
On 2nd june I got an sms stating my issue is resolved without even checking with me if issue is actually resolved.

What wonders me is my internet is still not working on my mobile not able to access any sites tried with multiple browsers changed settings as per your technical team then how the bill says a 38mb usage and how the technical team closes issue without checking with customers.

Settings provided by your technical team
Apn name:VF
APN: www
APN type: default, supl
Server: www.google.com
APN protocol: IPv4

I even tried to contact via chat but my issue still remain unresolved
Even this day I called the customer representative and they kept on transferring my call from one person to another
Hearing my issue but nobody cares to resolve it.
Finally one of the guy just kept repeating send mail to corpcare.[protected]@vodafone.com with your issue.

1) I only want to pay for anything I am using . Do you have a plan for that ? NO rental !! (irrespective of you use or not)
2) Would anyone cares to resolve internet issue before billing me.

Kindly Please let me know if issue cannot be resolved would opt for another service operator.
Also I would wait for next 72hrs for issue to be resolved(if someone cares to answer this mail or call me) before destroying the sim and moving ahead with next service operator.


Regards
Sumin K Sudhi
Ph -+91-[protected]