Vodafone India — Cheating customers by activating unwanted packs

I also got the message for deduction of Re. 90. For which i have not gave my prior consent. This is not done on the part of Vodafone. They are doing irregular course of transaction with their customer. For which they shall gonna sue. Unless otherwise take necessary action in against of such wrong act. Otherwise being an advocate I'm gonna raise a online petition as their are many victims. And your company will have to compensate for this.

Even today I see a sudden msg that my 90rs.has been deducted for the glamour zone pack .. now what the hell is that.
I wan the company to return my money back immediately.even in the last week my 50rs was deducted for something which i didnt even have knowledge to access it..
plz return back my money..stop being so cheap, by exploiting ur customers ur only putting down ur reputation..I shall change to a new network rather taking a Vodafone connectionin

Today I also received a sms from Vodafone is glamour zone pack is activate and deducted rs. 90.00 in my balance, whereas I don't have activate this pack, please accept my Complaints and take.action

Same thing happened with me. Vodafone should stop cheating.

The worst part is the service of their customer care, while addressing their issue, they speak as though we have requested the activation of the pack, i m gonna change from vodafone to some other network if they wont adjust back the money in my forthcoming bill.

I also got mesg of activation of glamour in pack for 1 days. it deducted my balance rs 3.it is cheating

I got a msg. Of activating a glamour pack which I don't want and that too for 7 days. It also deducted rs.35 from my balance. It is cheating and plz take some action for it.

Vodafone crossing the limits now !

Deducted nearly 30 Rupees balance on the name of some Gaana Khazana Pack

Such a shameful act and it is better to keep low balance on Vodafone Card.

I got the same issue . When I called d customer service he is complaining me that I have activated the glamour pack ( still I dunno Wat d heck is d plan ) when I asked for d return money ! He was like " madam do not repeate like this again " ! I have been a loyal customer for more than 8 years ! Shame on u !

Height of cheating customers.
just now I received an sms saying my balance has been deducted towards activation of some GLAMOUR INN pack. I am still thinking when have I requested for it..probably it was a pop-up message which suddenly appeared when I was typing something. And now they hv my money..

Hi All,

I have faced a similar issue and on detailed investigation found out that vodafone is violating TRAI guidelines.
I have escalated this to TRAI and tecom ministry.
I request all you guys to please msg me on whatsapp with the issue you faced and the date and time of issue.
I am planning to sue vodafone in a public intrest litigation.
My whatsapp number [protected]

Eager to hear from you.

U ppl are so big fraud now i have made my mind to discontinue using ur services for sure..how u activate same service on ur behalf only and deduct huge amount if money..theres some stupid glamour zone pack which got activated now without my opting for it..n i js get a msg 90 rs deducted.. u ppl r thiefs..jUST looking ways for conning ppl.

Hi All,

It happened with me also .. Vodaphone has deducted silently Rs. 20 and Rs. 90 in the name of some Glamour Inn and Beauty Fix VAS from my balance. They played very smart, they choose the day for deduction when I had adequate balance. After 4/5 days, when I realized, I called to customer care and enquired about it, they didnt tell me about the service instead keep on repeating that I have requested for it ...what nonsense ..., their customer care just played a dumb role and replied its not in their hands and said i would have complained within 24 hours ...

looks like Vodaphone has moved to fraudulent business ... dont keep balance with Vodaphone ...

Hi Everyone


I received the following message this morning. I DID NOT SUBSCRIBE OR ACCEPT any such service


[protected]
Hello! Glamour Zone pack is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.45 has been deducted.Your current Balance post service activation is Rs.17.26.To deactivate SMS STOP to or call 155223(toll free).
[protected]


I made a call and request for immediate UNSUBSCRIBE for the service I DID NOT ASK for at the first place.
Here is the SMS of the deactivation


[protected]
Hello! Your request dated 24-DEC-15has been processed and the necessary service has been deactivated for your Vodafone mobile number9787025xxx
[protected]


I saw this web post and I spoke to Vodafone for the second time and explained that it is not worth getting this money in the wrong way.

Instead of earning the money in the wrong way, please provide good service and Customers will support Vodafone even if it is little pricey.

They have REFUNDED my Rs 45/- back to my account and they confirmed that a senior OFFICER WILL CALL ME in this regard.

Following is the SMS I received after the phone conversation with Vodafone support staff


[protected]
Dear Customer, Your waiver of Rs 45 against the service VAS Waiver has been processed and will be updated in your account today.
[protected]


I am really a Happy customer if Vodafone. I am using Skype Video Chat with my family in India and this company provides a great service.

If any of you face a similar situation, please make a friendly call to Vodafone and explain the situation and get your duely earned money back into your account.

Regards
Vodafone Customer
9787025xxx

Same happen to me...:(

I been deducted rs 79 for glamor zone kindly refund

from 2 days i am getting getting messages that Models club pack has been activated with a rental of Rs75, Beauty pack has been activated with a rental of Rs35 & . Today morning i receive an sms saying Glamour Zone pack has been activated with a rental of Rs90. . I dont know how many times i have argue with customer care. how can u activate a service when i don't even ask for it and charge me for it.

Its a headache for me every day. how to over come this problem. any suggestion

I got the service of international roaming at [protected] (ported from BSNL to Vodafone recently). Deposited Rs.3K for this purpose and in my plan, I can have Rs.3500/- outstanding. Reached Bangkok of 18.12.15 morning, activated the number. During day time used only for e-mail and Whats App. In evening, got the msg of consuming 20MB during international roaming and after sometime got another msg stating the dues as over Rs.22K and all the sevices were discontinued. Its really astonishing to get the estimated amount within a few hours in the same day. Although I used WiFi during this period. Even as the charge for 10KB is Rs. 5.50 internationally, dues should be far below Rs.22K. I did not have any international call and no call was received or cut. Only 2 sms was sent.
After return, roaming was disabled on the same day and based on suggestion from local Vodafone office, paid Rs.17K. Already Rs. Rs 3K was given advance while applying for international roaming. Still full services were NOT enabled. Wanted additional money to activate outgoing call. Again paid Rs.3K on 2nd Jan'16. Still GPRS service is not activated. I could not get break-up of the amount demanded, and did not get the answer, even after sending mails to Vodafone during lat 10 days.
I would request Vodafone to settle the grievance instantly and send the break-up through mail.

I am on roaming and received a message at 1:30 in the night that glamour zone pack has been activated when there is absolutely no way I could have requested it. I have emailed Vodafone about this but reading all the comments here I feel there isn't much hope for a refund the company has stooped to the level of stealing from there own customer. Shame on Vodafone.

Ya, this is happened with me also. I was just surfing on internet, and after sometime I got message from vodafone that, "Your Glamour zone pack is activated & Rs.45 has been deducted. I immediately call to vodafone customer care, the lady from the other end told me that, she didn't get any account information of mine. she gave me other number to deactivate the service(155223), I had successfully deactivate the service using this number but still I didn't get my money back.
What the hell is going on with vodafone. Its really not accepting from Vodafone.

yes i too received sms on my mobile dedicated to glamour zone pack monthly rental 90rupees. i will shocked and scared with vodaphone network how to dedicated custmor rupees with out information. cheeting our custmers so bad. i will complaint this issue cunsumer court &human commision compalsary for dont another custmer cheeting with our vodaphone smart cheeting remember you our custmers are too smaart