Vodafone India — complaint against outstanding my vodafone number : [protected]

Jul 19, 2019

Updated by sverma123 Dear Sir/ Madam,

As per trailing mail, Vodafone asked to pay extra charges for last bill.

I am briefing in details : -

I was using mobile no. #[protected] with Vodafone and my plan was Rs. 250+GST (Rs. 295/- Including GST) and billing cycle was 28th to 27th of the month, due to company process, need to port my number in JIO and porting process has been completed on 20th May'19.

As per plan which is given by Vodafone 1.6 years ago, my bill should made Rs. 217 (approx) for last bill cycle 28th April to 20th May'19 (22 days). I had paid for Rs. 220/- in advance before porting process. but, Vodafone generate my bill for Rs. 360/- for last billing cycle and changed my plan to Rs. 399/- + GST from Rs. 250+GST without any communication.

Also saying this bill generated on prorate basis and we can't reverse and harassing me on daily basis & forcing me to pay this extra charges.

I also receiving call from JIO to pay this bill otherwise my number services will be suspended soon.

I complaint multiple times in Vodafone against extra charges but nobody responding in positive ways.

Please help to short-out this issue.

I am looking positive response from your side.

Regards,
Sunil Kumar
[protected]

[protected] Forwarded message[protected]
From: <corporatecare.[protected]@vodafoneidea.com>
Date: Fri, Jul 19, 2019 at 5:07 PM
Subject: Re: Complaint against Outstanding my Vodafone number : [protected]
To: <[protected]@gmail.com>



Dear Sunil,

Thank you for writing to Vodafone Idea Corporate Care.

As we discussed today, this is with reference to your email about bill dispute for your Vodafone mobile number [protected].

I have checked the details in regards to your enquiry and found the following:

I would like to inform you that as I checked you have ported your number [protected] on 20-MAY-2019 to another network.

As per process plan discount cannot be applicable on prorate basis charges. So we are unable to reverse these changes.

As you are valuable customer we have already given Rs. 52/- as a good will gesture after the adjustment the rest of the amount Rs.88.69/- is pending on your number.

I would like to inform you that please follow the steps for Payment as below –
• Go to www.vodafone.in
• Go to Pay bill Online option
• Enter the Account number
• Then Go to Pay Bill for an Inactive Number
• You can easily pay the bill

If you have any further questions, please feel free to contact us quoting the following reference number [protected].

The future is exciting. Ready?

Jashanpreet Singh

Vodafone Idea Corporate Care

Contact details:
For Enquiries: 199 (chargeable for agent [protected]@50 p/3 min)
For Complaints / Requests: 198 (Toll Free)
For all company paid accounts : [protected] / 55666

E-mail: corporatecare.[protected]@vodafoneidea.com
Website: www.vodafoneidea.com

Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
www.vodafone.in/m92



On 7/18/2019 7:08 PM; From: [protected]@gmail.com; To: appellate.[protected]@vodafoneidea.com; ; ?CC: corporatecare.[protected]@vodafoneidea.com; vodafonecare.[protected]@vodafoneidea.com; pamesh.[protected]@vodafoneidea.com; [protected]@trai.gov.in; [protected]@jio.com; [protected]@hathway.net; ; Subject: Re: Complaint against Outstanding my Vodafone number : [protected];
Dear Megha,

As per your last email & discussion over the phone, my all outstanding will be reverse and no need to pay. Now, after one day you saying we can reverse Rs.
52/- only against extra charges for Rs. 140/-. Why???

I already paid in advance for Rs. 220/- as per my plan which is given by Vodafone, My plan was Rs. 250+GST = Rs. 295 including GST/ monthly.

This is third times I am sending mail to Vodafone, Please close this outstanding without more nonsense otherwise I will file a case against Vodafone in TRAI & Consumer court for harassing me on daily basis.

This is my last & final warning, please close this.

Regards,
Sunil Kumar
[protected]

On Thu, Jul 18, 2019 at 6:41 PM <appellate.[protected]@vodafoneidea.com> wrote:


Dear Mr. Kumar,

I appreciate you reaching out to us. My name is Megha, and I will be assisting you today regarding billing related concern for your Vodafone number [protected].

As per our telephonic conversation dated 18-Jul-2019 on your Vodafone Number [protected] at 06:15 PM, we would like to inform you that we have already credited Rs. 52/- as a goodwill gesture on your vodafone mobile number on 17-Jul-2019. Hence, we are unable to provide any further reversal.

Further, we would like to inform you that the current outstanding is Rs. 88.96/-, request you to kindly clear the same.

Your service request number is [protected].
Happy to help

Megha Mishra

VodafoneIdea Care

Contact details:
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)
For complaints/requests: 198 (Toll free)
Fax number: [protected]
E-mail: vodafonecare.[protected]@vodafoneidea.com
Website: www.vodafone.in
Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu.

For information regarding your bill, account balance, data plan details/usage and more. Now experience our newly launched My Vodafone App.


On 7/16/2019 5:19 PM; From: [protected]@gmail.com; To: corporatecare.[protected]@vodafoneidea.com; vodafonecare.[protected]@vodafoneidea.com; appellate.[protected]@vodafoneidea.com; pamesh.[protected]@idea.adityabirla.com; ; ?CC: [protected]@trai.gov.in; [protected]@jio.com; [protected]@hathway.net; ; Subject: Re: Complaint against Outstanding my Vodafone number : [protected];
Dear Ishant,

Why Vodafone change my plan for last bill??????????? please confirm...

I was using plan for Rs. 250+GST (for lifetime) for my Vodafone number from more than 1.6 years and every month I was paying bill for Rs. 293 to 295 including GST.

Now you are saying I need to pay as per Rs. 399+GST. WHY??????????

Also Vodafone executive didn't tell anything about plan while offering me that your plan will be change from Rs. 250+GST to Rs. 399+GST when you port your number to other telecom for last bill. Why?????

Only, I wants clearance for my extra outstanding from Vodafone and please don't give me excuses.

Regards,
Sunil Kumar

On Tue, Jul 16, 2019 at 4:52 PM <corporatecare.[protected]@vodafoneidea.com> wrote:

Dear Sunil,

Thank you for writing to Vodafone Idea Corporate Care.

As we discussed today, this is with reference to your email about billing for your Vodafone mobile number [protected]

I have checked the details in regards to your enquiry and found the following:
•As I have checked that your number was suspended on 20/05/2019.
•You have been charged amount of Rs. 360.96/- on prorate basis from bill period 28.04.19 to 20.05.19 305.90
•Your outstanding amount of Rs. 140.96/- is due
If you have any further questions, please feel free to contact us quoting the following reference number [protected]

The future is exciting. Ready?

Ishant Gaba

Vodafone Idea Corporate Care

Contact details:
For Enquiries: 199 (chargeable for agent [protected]@50 p/3 min)
For Complaints / Requests: 198 (Toll Free)
For all company paid accounts : [protected] / 55666

E-mail: corporatecare.[protected]@vodafoneidea.com
Website: www.vodafoneidea.com

Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
www.vodafone.in/m92



On 7/16/2019 11:45 AM; From: [protected]@gmail.com; To: corporatecare.[protected]@vodafoneidea.com; ; ?CC: ; Subject: Re: Complaint against Outstanding my Vodafone number : [protected];

Hello,

Greeting for the day!!

This is inform to all of you that I was using Vodafone number #[protected] till 20 May'19, after that my number has been port in JIO.

I was using plan for Rs. 250+GST (for lifetime) for my Vodafone number from more than 1.6 years and every month I was paying bill for Rs. 293 to 295 including GST.

I already paid for Rs. 220/- in advance to Vodafone before port my number into JIO which was used by me for billing cycle 28th April to 20th May'19 (Approx 22 days) as per my plan which is given by Vodafone.

In my last bill Vodafone showing my plan was Rs. 399+GST and generate bill for Rs. 360/- for billing cycle 28th April to 20th May'19, I complaint against extra outstanding in Vodafone many times but nobody listen and saying you need to pay only this.

Yesterday, I visited at Vodafone store for same issue, but your executive (Ms. Titli) saying we can't clear your outstanding without pay from your side.

I just wants to ask to Vodafone, why cheating customer in last bill?

Please clear extra outstanding.

Thanks & Regards
Sunil Verma
[protected]