My name is jay parekh and i have ported two connections [protected] and [protected] from airtel on 9 march 2020, now let me tell you the complaint in detail because your customer care team is really pathetic, they give false promises and do not resolve the issue and close the case without giving resolution, on 6 march 2020 i visited the vodafone store situated at vasai west in vinod niwas and met a female named preeti so she told me that as i want to port two numbers vodafone has an excellent plan of 598 in which i will get amazon prime, zee5 and vodafone play subscriptions free for one year and its clearly mentioned online aswell on the vodafone website, so i was happy with this family plan so on 10 march in the morning around 9 am i inserted both the sim and did the verification by calling 59059 which i did and i was completely shock because the lady on the call named megha told thats its not a family plan and hence i cannot avail the benefits of family plan she told that she will send me a link and then i can add my no [protected] as a secondary no in the 598 plan, so in short preeti gave me a wrong commitment, after 30 min my no [protected] was merged in family plan but i was not able to use vodafone play, amazon prime and zee5 so again i called back and they took the complaint after that vodafone play and amazon started but zee 5 was not working so from that day onwards i am calling the customer care and complaining but i am just getting false promises from a lady called vishaka phirke that she will check with the store ans get back from 17 march she is just checking with the store and did not call back and hence i complained again on 18 march to complain against the same issue and this time i got a call around 5 pm just for 1 sec each and at 6.20 i am getting a mail that tried to call but as u did not pick the call, complaint is closes the lady who sent the message just called for 1 second twice as a formality just to show that they called the customer, her name was rupa sultanpure, i am sharing the screenshot of all the mail and i want to complaint again preeti from vodafone store, vishaka phirke and rupa sultanpure because i was given wrong information, then my case was not resolved only false promises were given by vishaka ans lastly rupa sultanpure just called as formality, what kind of people are you hiring, do they understand what customer service actually means, i am filing a case in the consumer court for breach of contract as you guys cannot provide service and against all 3 employees of yours for mental harassment, please check the attachment
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