Vodafone India — CUG plan | |
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I have 2 postpaid sim cards in my name ([protected] and [protected]).I am working in Indian overseas bank and I took these sims after getting your mails about the CUG plan.As directed by your representative I gave the required id proofs and employee id card.I took the sim [protected], four months bank and [protected] one month back.I made so many calls to other CUG sims believing that will be free as informed by you. But only after speaking to your customer care executive I realised that these sims are still not under CUG plans .He told me that may be a clerical mistake from your end that you entered the CUG code wrongly.As per your customer service executive's advice I send a mail on[protected] to rajesh.[protected]@vodafone.com with all these details requesting to change the plan to CUG and waive the unnecessary charges incurred to me.But I still have not received any response from your end.This will be my last mail to you and as per your response I only I will decide what to do next, whether or not to continue the service or pay the unnecessary charges.Hoping that a customer is always valuable to you. Was this information helpful? | |
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