Vodafone India — Customer Care Suggesting to Refill Money for Deactivated Card

Address:

Mumbai City, Maharashtra

Dear Sir, This is with reference to Tablet Internet Card No [protected] for which have to deal with horrifying experience of dealing with your customer care / Walk in Gallery. Have purchased this card from Vodafone Mini Store who suggest this would be Lifetime Validity Card ( 1st Lie ) so was relaxed and would use to refill this card only while travelling or other requirement. As was travelling to Rajasthan has refill the Internet Pack of 252/- Rs on 21st May 2015 but during travel found no network so my whole experience was as follow •Date 24th May 2015 : Call to customer care shared my problem but before understanding the problem they requested to select Idea network Manually even after suggesting that have got excellent Vodafone Network as am calling CC on same network without any issue but there suggestion was for Rajasthan you will have select Idea Network Only ( 2nd Lie & No Docket Number Provided ) •Date 25th May 2015 :- Call to customer care again shared my problem this time was asked to refill 10/- Rs Talk time as card would require some talk time balance dint understand why an Internet Card would require Talk time balance but still believe what was told me and Refilled 10/- Talk time immediately after refill still there was no network on my card even after few call was suggested it will happen just wait for sometime (3rd Lie & No Docket Number Provided ) •Date 26th May 2015 :- Call to customer care again explained the whole problem & call history and was suggested as card is not active for long time you will have refill 20/- Rs talk time instead of 10 /- so to make sure there no lack of balance have refilled 30/- Rs instead of 20/- Rs as suggested waited for 4 hours problem was not resolved again call to customer care after 6 Hours was suggested to wait for 24 hours issue was not resolved (4th Lie & No Docket Number Provided) •Date 27th May 2015 :- Call to customer care explained the history suggested me to wait for 48 hours still issue persist so much frustrated with support and waiting period (5th Lie & No Docket Number Provided) •Date 28th May 2015 :- After wait of 48 Hours and no access to my office mail was really frustrated and requested some escalation which was already request in my multiple calls earlier lucky to get connected to this executive who at least transferred the call to Team lead who suggested to activate dial following number *#300# ...etc if still doesn't work than visit Vodafone Store have tried but no result finally have to travel back to Mumbai on 31st May 2015 ( Lies keep coming just to end the cal & No Docket Number Providedl ) •Date 1st June 2015 :- As suggested visited Vodafone Store @ Thane Naupada Token 264 waited 1 Hour executive was really rude and suggested as Number is Deactivated they wont be able to help as it was my fault to refill De-Active card request response if it was de active card why did customer care asked to refill 10/- & than 20/- to activate for that suggestion was as executive would be trainee they have made the mistake only was you can get the money back to convert the number in Post Paid. ( Docket Number 264 ) Date 1st June 2015 :- Complain on Mail to Nodal Office accept auto generated acknowledgement mail no response as per process there should be response within 2 days. In my family am using more than 9 Vodafone connection and this was the first experience were have to reach Vodafone Customer Care & Gallery for an issue which was really horrible & fear full am just keeping my finger cross that none of those connection ever have to face any issue as it wont get resolve for sure My intention to write this mail was to know why customer has to bear brunt of lies from following people Vodafone Mini Store ( Mulund ) :- Who suggest card is Lifetime Valid Customer Care :- Trainees who doesn't even know how to check whether card is Active or De Active Vodafone Store :- Who are more interested in converting Pre Paid customer to Post Paid Hope there would be some action against executives who are just fooling customer by asking them to recharge even though the card is in de active state which can not be activated. Although financial losses are not big (i.e. 252 + 10 + 30 Rupees ) but faith have been lost which is non recoverable. Thanks Navneet Joshi