Vodafone India — Damage to my samsung galaxy note 2 phone by vodafone store personnel

Address:	110063
Website:	WWW.VODAFONE.IN

Complaint against vodafone store at meera bagh, paschim vihar, new delhi (13)
People yahoo
Rajiv jain the nodal officer vodafone delhi zone sub: damage to my samsung galaxy note 2 by your representative dear sir i have obtained post-paid connection no.[protected] on 28th july, 16 from your vodafone store at meera bagh, paschim vihar, new delhi. since my phone was not getting connected to vofafone network and my repeated calls to monu your sales representative were not picked up i approached the said vodafone store to check the reason.in the process monu, sales representative at store forcefully inserted his sim
Jul 31 at 8:33 am
Nodal. [protected]@vodafone.com dear jain, thank you for your email dated 31/07/16 regarding the service query for your mobile number [protected]. we sincerely regret the inconvenience caused to you. we would like to confirm you that we are getting your issue addressed and will revert with feedback in 48 working hours. your service request number is[protected].in case you need further assistance, please do call or email us. we’ll do our best to help you. our vodafone helpline and sms communication number 111 has changed to 199. save the new number and call us anytime. happy to help, mohd shuaib nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal. [protected]@vodafone.com website : www.vodafone.in power to you! for easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. now experience our newly launched my vodafone app. on 7/31/2016 8:36 am; from: [protected]@yahoo.co.in; to: nodal. [protected]@vodafone.com; ;? cc: ; subject: complaint against vodafone store at meera bagh, paschim vihar, new delhi;
Aug 1 at 2:46 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 2 at 7:57 pm
Any progress in the matter.
Since my phone still remains unoperational could you advise concerned store to get the new sim tray fixed in my phone as replacement to sim tray damaged by your store personnel
Regards
Rajiv jain


Show original message
Reply reply to all forward more
Nodal. [protected]@vodafone.com dear jain, thank you for your email dated 31/07/16 regarding the service query for your mobile number [protected]. we are apologetic about this unfortunate chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by this experience. we value your relationship with us and urge you to treat this as an exception. we assure you that we are committed to provide you and all our customers with quality customer service. we would like to confirm you that as per the feedback received from vf care team with reference number[protected], in order to get resolution towards the concern, please visit vodafone store and coordinate with store manager and they will assist you in best possible manner. further, as checked security amount of rs.250/- is already updated on your vodafone account. also, as checked tariff plan sachet 300 min plan is activated with rental of rs. 250/- and data pack mi_c_v_299_30d_d1gb_fu_3g is activated with rental of rs. 200/- on your vodafone number. being a service provider, it's our primary objective to ensure the best of services to our customers at all times.in view of this, we truly regret the inconvenience caused to you. we hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us. further, if you still have any other concern kindly write us so that we can check and assist you in best possible manner.in case you need further assistance, please do call or email us. we’ll do our best to help you. our vodafone helpline and sms communication number 111 has changed to 199. save the new number and call us anytime. happy to help, mohd shuaib nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal
Aug 4 at 12:22 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 4 at 4:26 pm
Thanks for your response of date and in accordance thereof i visited vodafone store at meera bagh to meet your store manager for a resolution and amicable closure of complaint.

At the very outset, jatin your store manager once again adopted totally hostile, unethical & uncooperative approach and threatened me that since i have approached his nodal office he would neither get the damaged phone repaired nor to compensate for loss on account of gross negligence of my staff monu.

When i explained i have a response mail from your nodal office he claimed to get the phone repaired from them only since he has not been copied to such mail.

Once again he threatened that he would not pay for the loss and claimed having sent some concocted video clipping to you which shows that phone has been damaged by me.

In the outrage he called his guard to ask him to remove me from the store since i was claiming for loss to my handset by vodafone personnel.

As usual he once again threatened that he would call the police"100" to throw me out from the store and even went on calling me a 'thief' in presence of entire vodafone store staff and some customers who were witness to the fact how you treat your customer especially to an advocate who is much senior to you in age & experience.

While your message under reply is towards building/foisting relationship and rebuilding customer confidence being a service provider but your store manager jatin at meera bagh is bent upon distorting customer relationship and is possibly there only to bring disrepute to internationally acclaimed company vodafone and his negative attitude, mindsets & disrespect towards customers would soon let you down by creating another scene at vodafone store

Anyhow upon intervention of paramjit of vodafone on phone it was mutually agreed that vodafone would pay for cost of repair and i would confirm cost of the same from any samsung authorized service center. upon receipt of bill for repairs vodafone store at meera bagh would pay cash against the bill.

Since i do not want to create another kind of scene again at vodafone store you may instruct jatin to honor payment of costs upon receipt of bill for repairs.

Cost of repair shall be communicated to you shortly.
Rajiv jain


Show original message
Reply reply to all forward more
Rajiv jain
To nodal. [protected]@vodafone.com aug 4 at 4:28 pm
Reply reply to all forward more
Rajiv jain
To
Nodal. [protected]@vodafone.com
Today at 16:26
Thanks for your response of date and in accordance thereof i visited vodafone store at meera bagh to meet your store manager for a resolution and amicable closure of complaint.

At the very outset, jatin your store manager once again adopted totally hostile, unethical & uncooperative approach and threatened me that since i have approached his nodal office he would neither get the damaged phone repaired nor to compensate for loss on account of gross negligence of my staff monu.

When i explained i have a response mail from your nodal office he claimed to get the phone repaired from them only since he has not been copied to such mail.

Once again he threatened that he would not pay for the loss and claimed having sent some concocted video clipping to you which shows that phone has been damaged by me.

In the outrage he called his guard to ask him to remove me from the store since i was claiming for loss to my handset by vodafone personnel.

As usual he once again threatened that he would call the police"100" to throw me out from the store and even went on calling me a 'thief' in presence of entire vodafone store staff and some customers who were witness to the fact how you treat your customer especially to an advocate who is much senior to you in age & experience.

While your message under reply is towards building/foisting relationship and rebuilding customer confidence being a service provider but your store manager jatin at meera bagh is bent upon distorting customer relationship and is possibly there only to bring disrepute to internationally acclaimed company vodafone and his negative attitude, mindsets & disrespect towards customers would soon let you down by creating another scene at vodafone store

Anyhow upon intervention of paramjit of vodafone on phone it was mutually agreed that vodafone would pay for cost of repair and i would confirm cost of the same from any samsung authorized service center. upon receipt of bill for repairs vodafone store at meera bagh would pay cash against the bill.

Since i do not want to create another kind of scene again at vodafone store you may instruct jatin to honor payment of costs upon receipt of bill for repairs.

Cost of repair shall be communicated to you shortly.
Rajiv jain


Show original message
Reply reply to all forward more
Rajiv jain
To nodal. [protected]@vodafone.com aug 5 at 3:18 pm
Cost of sim tray including its fixing shall cost rs.1254.
Please approve the amount to enable me to get my samsung phone repaired.
Regards
Rajiv jain


Show original message
Reply reply to all forward more
Nodal. [protected]@vodafone.com dear mr. jain, thank you for your email dated 05/08/2016 regarding the service dispute query for your mobile number [protected]. we sincerely regret the inconvenience caused to you. we would like to confirm you that we are getting your issue addressed and will revert with feedback in 48 working hours. your service request number is[protected].in case you need further assistance, please do call or e-mail us. we will do our best to help you. happy to help, shairi kaur nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal. [protected]@vodafone.com website : www.vodafone.in power to you! for easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. now experience our newly launched my vodafone app on 8/5/2016 3:19 pm; from: [protected]@yahoo.co.in; to: nodal. [protected]@vodafone.com; ;? cc: ; subject: fw: complaint against vodafone store at meera bagh, paschim vihar, new delhi;
Aug 6 at 1:01 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 6 at 2:19 pm
Please expedite your approval of costs to enable me to get my phone repaired without any further delay.
Regards
Rajiv jain


Show original message
Show original message
Reply reply to all forward more
Rajiv jain
To nodal. [protected]@vodafone.com aug 8 at 2:18 pm

I regret to note that your approval to costs for repair of my mobile phone is being delayed.
Kindly approve the same & advise your meera bagh store to reimburse the amount to me to close the subject
Regards
Rajiv jain
Show original message
Reply reply to all forward more
Nodal. [protected]@vodafone.com dear mr. jain, thank you for your email dated 05/09/2016 regarding the service dispute query for your mobile number [protected]. we sincerely regret the inconvenience caused to you. we would like to inform you, as per the feedback received from the specialized vodafone care team dated 08/08/2016 service request number is[protected] that kindly visit to the vodafone store at pachim vihar along with the exact bill copy of documented for “handset sim tray repair “that mention amount will be paid by vodafone store and also liable for sim tray only not for other thing. we assure you that an appropriate action has been taken against the feedback received by you for our vodafone executive and we are taking necessary action to prevent re-occurrence of any such incidence. we assure you, that we will certainly work on the areas of improvement highlighted by you. being a service provider, it's our primary objective to ensure the best of services to our customers at all times.in view of this, we truly regret the inconvenience caused to you. we hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us the service request number for your reference is[protected].in case you need further assistance, please do call or e-mail us. we will do our best to help you. happy to help, shairi kaur nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal. [protected]@vodafone.com website : www.vodafone.in power to you! for easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. now experience our newly launched my vodafone app on 8/5/2016 3:
Aug 9 at 12:14 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 9 at 9:48 pm
Thanks for your revert.
As usual, when i approached jatin your store manager at meera bagh outlet in paschim vihar he refused to make any payment against the bill and claimed he needs approval from nodal office.

Am really sick with reply and counter reply without any result more so when you have no control on jatin who behaves as he wish to.

I must reiterate that customer service at vodafone india is at it's abyssal low and can only improve if you have genuine intent to put customer ahead and you have right people in place with right attitude to make this happen.

Please provide name& contact details of person who heads nodal office and head of indian operations at vodafone to enable me to escalate my grievance to top level.
I sincerely regret having taken a vodafone connection and in process my phone was damaged and now i am running with such a bad experience.
Rajiv jain

Sent from yahoo mail on android

Show original message
Reply reply to all forward more
Rajiv jain
To nodal. [protected]@vodafone.com today at 23:05
Please confirm if sunil sood is still with vodafone, if so share his contact details and in case he has left share contact details of ghosh who i believe is current ceo of vodafone india