Vodafone India — Data plan did not get activated

Address:

Indore, Madhya Pradesh, 452010

We recharged on Oct 3, 2016 our Vodafone mobile [protected] with Rs 297 for 1GB data for 28 days, online from Ahmedadad & received SMS confirming vide Trans ID MU[protected]. The data / internet never got activated on phone till date (24th oct). We were travelling & required badly internet connection on our Chardham yatra etc. We first visited some mobile shops for help but after trying they suggested us to visit Vodafone store. With great efforts we located & visited a Vodafone store in Delhi near PVR cinema, Saket. They tried but could not solve the issue. Subsequently, we visited another Vodafone store in Haridwar & here also the helpdesk (Geetika, [protected]) tried & also sent a mail to their HO for resolving the issue & assured that within 2 hours it will resolve. But nothing happened. We came back to Indore on Oct 21 & visited Vodafone store on A.B.Road near Hotel Amaltas. The CSE there Pooja kumar could not resolve the problem & told us to go to Vodafone store in Mumbai!!.
We also told here to arrange refund / transfer the amount paid for Data to our prepaid call account. They refused to help & again said you go to Mumbai! We insisted on sending a mail in this regard from their office to their HO & very reluctantly half hearted mail was sent I believe.
Since our purpose for buying Data plan during journey & outstation didnot get materialized & now back home we donot require data plan for which now validity is also getting over in next 4-5 days, we ask Vodafone to immediately transfer our money to our prepaid call account.