ADVERTISEMENT

[Resolved]  Vodafone India — deactivate games portal

I haven't activated any games portal in my phone.. I had recharged my number few days back and it had more than rs. 100 as balance and now the balance is rs.4. Your customer care is the worst service i have come across.. Im never able to contact your executive for any of my complaints.. If this goes on, i'll need to port my sim.. Deactivate the games portal as soon as possible.
Was this information helpful?
No (22)
Yes (145)
Aug 9, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2020
Vodafone India Customer Care's response
Dear Customer,

We have tried contacting you at 12:21 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal
Complaint comments 
Share
Tweet

Comments

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. 1.6

I haven't requested for any service
Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25

I haven't requested for any service
My mobile number is [protected]
Same thing happened with me
#Vodafone

ADVERTISEMENT
Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25

I haven't requested for any service like that

Please refund my balance ASAP

Myre paisa thirich thada😡🤬
Don't auto activate games and deduct balance.#notfair
This has happened recently to me as well as with ever member of my family. Vodafone has been doing it again and again with different reasons when you don't even take their services. Sometimes they put some ### caller tune, next they charge you for god knows what games. I want a refund Vodafone.

Everytime vodaphone is sending a reply here about talking to their customer care support because they can't reach you. The only thing they say is that they can't initiate a refund then how is this helpful? They can't reach you but they can deduct your balance without your concern. Wtf, We want our refund back Vodafone.
This happened with me also. I didn't requested for any access to Handset Inbuilt Games. If you keep deducting balance like this then balance will be 0 in no time.
Vodafone has deducted balance ₹25 for Handset Inbuilt Games without any concern.
I think vodafone is doing again and again from so many people and to avoid this for other people we need stand and make our voice big.
So please use social media to highlight this issue and make people aware of this.
#vodafonefraud
#boycottVi
I have not activated any games in my portal in my phone. I had recharged my number few days back and it had more than Rs 67 as balance and now the balance is 32. Your customer care service apt resolve my problem. I am never able to connect your executive for any my complaints. If this goes on, I will need to Port my sim. Deactivate the games portal as soon as possible.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
I too got same charged for games though I never had opted for inbuilt games. Please unsubscribe and reverse wrong way charged to customer. Be fair in busiess. [protected]@gmail.com [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    26337
    Pending
    0
    Resolved
    9518
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View Full Information
    ADVERTISEMENT