[Resolved]  Vodafone India — deactivate games portal

I haven't activated any games portal in my phone.. I had recharged my number few days back and it had more than rs. 100 as balance and now the balance is rs.4. Your customer care is the worst service i have come across.. Im never able to contact your executive for any of my complaints.. If this goes on, i'll need to port my sim.. Deactivate the games portal as soon as possible.
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Aug 9, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2020
Vodafone India Customer Care's response
Dear Customer,

We have tried contacting you at 12:21 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal
Complaint comments 

Comments

Every month it is deducted 25 rupees and with no reason.please deactivate this thing.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25

I didn't subscribe any service!!

Everytime when I recharging the main balance, vodafone connecting my number with different services that i didn't choose and all the time is taking the money from my balance. It's absolutely cheating deal from the company!
At the VI office executive can't do anything as well, coz no VAS service at my number.

This faking service continue from 1, 5 years, every time little by little. Could you please resolve this issue or I will apply to other bigger authorities.
I haven't activated any service like this
Refund my balance as soon as possible
Or else I have to port my sim to another company ..

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