Vodafone India — deduction of balnce without downloading the thing

Address:

Khordha, Odisha

I am kashish kumar singh a Vodafone Customer in bhubaneswar using 2G data plan. My mobie no is -[protected] E-mail id- [protected]@gmail.com Vodafone has charged me Rs 49/- for download service (DNLD_DWP_WAL_0049_FUT001) 2 times in a month .So in all they have charged me Rs 99/- for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination.