[Resolved] Vodafone India — Disconnection for vodafone postpaid service

madhuti

Address:

Bangalore, Karnataka

Hello, I am vodafone postpaid user(+91 [protected]) since 2005. On a longterm onsite contract on April 15th 2014, I came to US and on 15th April 2014 I have given an online request for international roaming service with a monthly plan of 1499/- and later I got message that International Roaming Service is activated on my mobile. But on a transit when I reached Honkong and there I checked the vodafone service and i see NO NETWORK. And after I reached US, again I checked to see NO SERVICE registered with Vodafone or AT&T(roaming support for Vodafone). As I didn't get any service I sent a mail to Vodafonerelations.[protected]@vodafone.com asking for disconnecting the service. But till today I got two bills where I see adding the Roaming charge for May month and monthly rental charge. Since from last 45 days I didn't get any proper response from vodafone for disconnecting the service. Thanks and Regards, Madhukar ti.[protected]@gmail.com [protected]

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Dec 9, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2014

Vodafone India Customer Care's response Hello Madhukar Thiruthani,

Thanks for your time on call. Trust our executives was able to provide you the necessary information regarding International Roaming services. Do revert to us if you need any assistance.

Regards,
Vodafone.