[Resolved]  Vodafone India — Extra Charges for Bill Period 1/10/2014 – 9/10/2014

Address:

Mumbai City, Maharashtra

sumita konar <[protected]@gmail.com> AttachmentsNov 12 (7 days ago) to nodal.mum Dear, Sir/Madam, My concern about the bill for the above period is as under: 1)My phone no-[protected].I have charged with Rs.683.44 for VF mobile connect from 5th of oct till 9th of oct. First of all let me explain everything from the starting.on 1st of oct 500 mb i.e of Rs.150 plan was active.which I completely used it till 3rd of oct and on 3rd I activated 1GB plan i.e of Rs.250.which I have used upto 900 mb, so immediately I have sent and sms and activated my 500 mb plan again and it was activated.But whwnever I was checking my data bal.I got sama stating that I am exceeding my 1GB plan.so immediately I have given a call to call center and enqired about the issue which I am facing but the officer told me that there is some technical isue is going on dont worry it will be resolved with in 2days.If you guys have the acces to check how many times I have given a call and for what purpose then you guys can check it.3-4 officers has given me the same reason. But I lost faith in those officers so I spoken with the floor supervisor Mr.Abhijeet Sawant.He had given me the complete info that same plan cannot be activated again in the same month.He also apologized for the inconvenience caused me.And he informed that please activate some other plan so that you need not to pay any extra charges, and for the confiramtion he also given the REF no.[protected]. 2)In between 1th oct to 10th oct I have also levied with Rs.296 for some download charges.For which I am not at all liable to pay.If you guys have proper technology to check whether I have really downloaded anything then you can check. I was at my native place with my family but by looking at this bill it has completely spolied my mood.I spoken around 1 hr with the executive but still my issue was not resolved.Since I wasat my native I was not carrying this ref no.But you guys dnt have such fascility to check the call recordings.Becaues I am also working in phone banking in ICICI BANK.we have all the facilities to check those details.Sorry but If my issues is not resolved then I am going to forward this mail to consumer court, Facebook, wattsapp and also to my HR.so that other people should not penalised for same. I have already spoken with my TL, HR and friends.And I am also ready to go top next level.If this issues are not resolved because this is 2nd time this wrongs charges happened the officers and also team memebers were rude and they have hurted my ego.And in this busy world no one will have so much time and patience to do this unnecessary things.My bill due date is on19th of nov.I will not pay single paise untill this issues get resolved and for this if, I am penalised again that also I am not going pay.So please resolve this issue before 19th of november.I have attached the screen shot and the voice recording also. kindly do the needful. Regards, Sumita Konar sumita konar <[protected]@gmail.com> Nov 16 (3 days ago) to nodal.mum Dear Team, As per in previous mail it was clearly mentioned that this issue should be rectified on hight priority because due date for this bill is on 19th of november.If it is not possible form your end then please dnt waste my time, inform me as early as possible so that without wasting my time I will go to next level. sumita konar <[protected]@gmail.com> Attachments10:01 PM (22 hours ago) to Appellate.mum Dear Sir, So far I have not received any revert from nodal officer.19th of november is the due date for payment but still there is no response a very quick and instant service I am getting.You guys are really awesome.Keep it up!!! sumita konar <[protected]@gmail.com> Attachments8:20 PM (4 minutes ago) to corporate.assi. Dear Team, Today was the due date for making the payment but my issues has not been resolved and I am not liable for making any extra charges for this late payment but I am ready for making the payment for which I have used.And I am going to forward this to consumer forum and also to my HR so that in my office no one should face such kind of tourture.Because major people are facing such problems.I want this to be resolved on HIGH PRIORITY thats it!!! Regards, Sumita Konar I am really tortured and fed up of this.This are mail which I have sent but so far I have not received a single reply.I have the call recording also in which vodafone customer care people have given me the wrong information.I have also attached the sms confirmation and voice recording for wrong information given by officer, but still no reply.Why should I penalised for the wrong information given by the officers.So please do the needful Regards, Sumita Konar