Vodafone India — false promises

Address:

Kolkata, West Bengal, 711204

To whom it may concern,

This is to bring your kind attention that i am using vodafone since last few years but was never misguided.

I was about to port to airtel as i was getting better offer from them. So i received a call from the vodafone department asking the reason for porting. I explained the reason and i was told that i will be getting 399 red basic plan with a discount of 15% that comes to 339 and with taxes 401 and my plan will consist o[censored]nlimited local and std calls and the in roaming also. Also i will receive 30 gb internet with a roll over and as there was no sms benefits i was not sure whether to take the same plan but i was ensured that they will give 500 sms so i asked them to activate the same.

But after 2 days i noticed that i never received 500 sms and 30 gb internet instead of 20 gb.

When i contacted customer care i was told to give 72 hours and i will receive the same but the same never happened. Today when i contacted customer care, i was told that the plan was not approved.

So if you cannot offer something then why vodafone makes false promises.

Please look into the matter and resolve at the earliest and till the matter is not resolved i am not paying my bill.

Best regards,

Utsav sharma
+91 [protected]