Vodafone India — Giving wrong information & playing with customer's TRUST.

Address:

Howrah, West Bengal

My name is Aniruddha Koley, son of Mr. Somesh Ranjan Koley, have a vodafone connection numbered : [protected] . On 8th March 2015 9:46:24 am & 9th March 2015 9:54:42 am I got an information from vodafone care through sms that there is a offer for that above no. of getting full talk time on recharge of Rs.63 . On 9th march 8:57:33 pm I have recharged My no. with Rs. 63, but I didn't get full talk time . The transaction ID for that recharge is K[protected], and I have got only Rs. 53.07 . I have contacted Vodafone custcare several times regarding this problem, but now they are telling me that there is no such offer, I went to nearest vodafone ministore, but they are telling the same, and one of there guy told me that "I should not believe that offer comming from vodafone care through sms 100%, its better to check by calling custcare or by checking through USSD by self" . So whom should I BELIEVE ?? How can they provide some wrong information to catch the customer & for there own profit ?? I think this is totally incorrect, illegal, offensive for giving such fake data to customer. I will be highly obliged if I get the sollution as soon as possible . My email adress is [protected]@gmail.com, contact no. : [protected] . With regards, Aniruddha Koley.