[Resolved]  Vodafone India Limited — harassment by vodafone india

Address:

New Delhi, Delhi

Hi I am Abhimanyu Bhasin I am using vodafone postpaid since 2008. Currently vodafone has come across the fraudulent bill adding regarding downloading and internet excess usage on my vodafone postpaid no [protected]. I have been using 3g plan since long on my vodafone, last month due to plan changes in vodafone I changed it from 375rs 3g 1.5GB plan to 199rs unlimited 2g plan, due to poor 2g services I planned to switch back to 3g from this month. As per my billing cycle starts from 24th of each month and ends on 23rd of each month I was informed my 3g 1 gb data plan for 250rs will start frm 12:00 am on 25th nov 2013 After using normal internet from 24 till date I went ahead to check my data usage as I am getting messages from vodafone as below -------'-'[protected]--- 1)this was on 24.11.2013 at 5:51 am You have used 80% of the internet pack on your number[protected]. You still have 185.76 MB balance. Dial *111# to check balance. [protected][protected] 2)This was on 24.11.2013 at 07:02 am Free 1GB Data pack is now active on your number [protected]. with a fixed monthly rental of Rs 250. Discounting rate applies from midnight on Vodafone network. Dial *111# to check account det ------'[protected]------- 3)this was also on 24.11.2013 at 23:41 Hello.You have consumed 200.01MB of data in your current bill.Please note, you can now save 80%. 2G Internet browsing rate reduced from 10p/10KB to 2p/10KB. [protected][protected] 4) this is the message I get when I type databal or data bal nd send to 111 Hello, you have consumed MB (approx) of data beyond your free monthly data allowance for which you are charged usage charges as per your plan. [protected]---'''------- Now I have been informed over the phone by customer care that I have consumed 450mb data, relationship manager confirmed I have use 1415mb of data from 24.11.2013. . If the data plan starts from midnight of 25.11.2013 at 12:00am then how can I use my 1 gb free datavon 24.11.2013 nd when my 3g plan started as per the above mess around 7am on 24.11.2013 then how can vodafone claim and send me a message tht till 5:51 am on 24.11.2013 I have use 80% of the data plan already. The customer care and relationship managers and helpless and blaming all on me, a person can not use 1 gb data in 5 hours and that too when the 3g was not activated also. My other query is I am charged evry month for downloading game on sme gobo.com, I have never done that and I dont have such game on my phone or for that matter any game on my phone. Its a fraudulent activity that vodafone is going on and if ita not been rectified in next 48 hours I am going to file a case against vodafone and switch to airtel. With all my efforts exhausted to cooprate with the customer care and relationship manager now I am wrting this formal complaint and making a CC to the consumer court as well and within next 48 hours will file an harassment case against vodafone india if my problem is not been resolved. Regards Abhimanyu Bhasin [protected] Contact time