Vodafone India — mental harassment faced by vodafone's unprofessional and carefree services

Address:

Pune, Maharashtra, 411057

My vodafone portability request has not been taken care of. I have raised it on 18/05/2019 and submitted all my proofs at store. I cleared my past month bill 560 and paid for 24 days Rs. 376 as told by voda store manager Pankaj More, Hinjewadi, Pune branch that it would take 4 business days for new sim to work. I paid for 3 months prepaid plan Rs. 385 and new sim charges Rs.25 at the store. Delay of a week happened and I was not informed. I had to take follow up and I was told by Voda store manager whom I called that due to delay by vodafone system I have to pay extra Rs 95 for that week and then they will generate a new request number and my request will be processed within 4 days. But I asked him that due to delay from Vodafone's side why should I have to pay, and I was told that "you are saying as if you are not using the service, you are not the only customer with voda who is facing such issues. Either pay Rs. 95 or come and take back your money". I contacted the customer care and askrd to talk to someone from the senior team. I received a call back in 3 hrs approx and that person told me to pay Rs. 95 and I wont have to pay any extra money. I asked him to give a written confirmation mail and he confirmed he would send right after the call, but I never received the mail, yet I paid. Again the same thing happened, I again had to take follow up and i was told by store manager that my request has expired and I need to contact customer care and provide him the new number. I did as he said and I have that request number as a proof. I was contacted after a few days by customer care saying I again have to pay Rs. 50 for my postpaid account as my request has still not got processed. This has become like a loop now. I had to take follow up from someone senior in vodafone customer care and after telling him the entire story I was told that money would be waived off and since May was over, I again had to request for a new portability request number by texting on 199 and that number I will have to provide to store manager again. There is no communication or coordination between stores and voda customer care. I again listened to him before taking any action and raised a request as told. Still nothing has happened and again the same follow up process had to be done, first I was told they are not sure if the sim provided to me would work for the new request and I would need to visit vodafone store and I had to again ask them to connect me to someone senior and I was being told by a team lead that they have escalated my issue with "Resolution Team" when I told them that I am now keeping record of the calls with vodafone. I was assured a call back within 48hrs from the responsible team which I haven't received and 3 days have passed. I have finally raised it on twitter about this mental harrasment keep TRAI in loop. I want to file a case of mental harrasment caused by this company and how unprofessional their behavior is. I want my money back that i had paid for prepaid plan of 385 for 3 months and 25rs. for new sim. Because of vodafone's unprofessional grievance tackling my postpaid bill is being increased each day which I want to get waived off and just grant me my money back from voda store so that i can stop this mental harrasment of following up continuously between voda store and customer care and shift my number to airtel or Jio which are much better competitors. I want this to be escalated as well so that no other customer faces such pathetic services. I had to continuously take follow up calls between store manager and voda customer care and result is the same. I want strict actions to be taken against this company and I have the call recordings for the false promises done by senior team members of vodafone customer care services. I need help as this portability has become mental harassment for me in middle of busy schedulein office and home. I am attaching the Screenshot of money paid at voda store.