[Resolved]  Vodafone India — mnp from vodafone to airtel

Address:

Dakshina Kannada, Karnataka, 575028

I submitted request for mpn to airtel on 5th july and gave my adhaar card copy as my documents. Vodafone acknowledge the request by sms on 6th july (Vx128123, dated 6th july). On 10th july i got a message from vodafone rejection as outstanding payment as reason (For vx128123). Same was cleared after one day.

On 10th july vodafone acknoeldeged the porting request - vx116713 dated 10th july. Later vodafone sent a message on 13th july stating that port request (Vx116713) rejected because of porting code mismatch.

Again 14th july vodafone sent a sms acknowledging the request for mpn (Vx116713, dated 14th july 2017). On 18th sms recd from vodafone rejecting the request stating porting code mismatch.

In order to overcome all these issues, any outstanding payments (Which was not disclosed earlier) was made with addition of 10 rs extra, new request was raised on 21st july with adhaaar card as document. Again on 25th july another sms stating rejection with mismatch in porting code as reason.

Upon inquiry at the vodafone customer service, i was informed that the request is still active. Remainder was sent by the vodafone desk executive to its back office to check the status. Till date no response.

It is amply clear that vodafone is preventing porting to other service provider. This conduct of vodafone needs to be investigated and appropriate penalty should be charged to them for putting customer interest in jeopardy.