Vodafone India — mnp rejected improperly

Vodafone India — mnp rejected improperly

R Ravi Sekhar Chilmakuri from Suriapet, Telangana

I applied for mnp port out on my postpaid connection on april 21. It got rejected by vodafone on april 25 with a reason code saying "outstanding payments due". My billing cycle is 1st of every month and i had paid my last bill on april 5 completely. At the time of making porting request, there was no pending bill but the bill for next cycle would get generated on may 1. To avoid surprises, i paid an advance amount of 250 too.in spite of that, my porting request got rejected. Vodafone is simply putting me through pains after i said no to their calls of convincing me to remain back with them. This is against the rules and amounts to cheating. Please help me out. Thanks. Was this information helpful? No (0) Yes (0)
Vodafone India customer support has been notified about the posted complaint. Apr 28, 2018 Updated by Ravi Sekhar Chilmakuri The exact dates and amounts: 1. Bill generated on April 1: 353.42 reduced by 25 (credit given for previous payment on myvodafone app) = 328.42, with due date of April 18. 2. Bill payment done on April 14: 328.42 through myvodafone app. I paid everything in full though their app. 3. On day of porting request, April 21: checked app, payment due was 0. I went to Paytm anyway and paid 200 in addition to cover for unbilled duration. 4. On day of porting request rejection, April 25: rejected saying outstanding bill payments. 5. On day of this complaint, MyVodafone app now shows Rs. 353.42 as my due amount by 18 April. The Rs. 328.42 as payment on 14 April, Rs. 200 as payment on 21 April but outstanding as Rs. 49. No explanations to the bad arithmetic given. 6. I have been attempting to call 198 and 199. The calls do not go through at all.
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