[Resolved]  Vodafone India — my number given to someone else

Address:Mumbai City, Maharashtra

Hello,
I am an ex vodafone user. I ported out from vodafone in the month of march and have since been using airtel postpaid.
On 18th november, someone got issued the same number as me in vodafone as a prepaid number.
Since then, i am only been contacting the customer service, the vodafone gallery. They keep saying they will deactivate the number which shouldn’t have been given to someone else, as i am the rightful owner of that number.
I don’t understand how can the same number be alloted to 2 people.

Please help

Regards,
Jenny
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Dec 28, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2019
Vodafone India Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,

Pooja.
Complaint comments 

Comments

Dear pooja,

You can call me before 11 in the morning or after 8.30 in the evening

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