Vodafone India — my number not working in usa (isd) roaming

Mar 07, 2018

Updated by Suresh Seelam Hi Mahesh,

Thanks for update,

I am keeping on asking / seeking help right from the first mail which i have sent to you guys, but every time some other person ( from your team i.e. Sukanya, Divya, Mahesh, Mohan etc) keep sending mails with same mail format only changing the names in the format without addressing the actual Issue.

I have raised my concern, is this number active and still available on my name, every time i got response saying recharge Rs. 250/- and will get activated.

After digging my own, sending some person to Vodafone store and with in 5 minutes, I found out that Vodafone Number is assigned to someone and it is not there on my name.

I want to ask you guys, why you not able to find from your side as mails are getting exchanged from last few weeks. (Is that 3 to 4 weeks is not enough to find / sort out the issue) which is done in 5 minutes in store?

And in your mail you are asking transfer details, I have provided in my previous mail and for that mail only you have replied to my mail saying provide me transaction details and it is very surprising to me.

anyway i am providing the required details and also raised complaint in https://www.consumercomplaints.in.

I want amount to refund to Vodafone Number +91 xxxxxxxxxx and transaction details are as below,
"Dear Customer,

Thank you forbankingwithICICIBank.

You have made an online payment of INR 500.0 with Transaction ID [protected] towards payee BILL DESK from your Account XXXXXXXX2350 onFeb, 25, 2018a t22:44hours .

In case you have not made this transaction, please call our customer care

NEVER SHARE your Card number, CVV, PIN, OTP, InternetBankingUser ID, Password or URN with anyone, even if the caller claims to be abankemployee. Sharing these details can lead to unauthorized access to your account.

Thanks
Suresh Seelam

On Tue, Feb 27, 2018 at 12:14 AM, <vodafonecare.[protected]@vodafone.com> wrote:
Hello Suresh Seelam,



Thank you for contacting us. My name is Mahesh, and I will be assisting you today for your concerns on of your number [protected].



Ongoing through the details I could see that this Vodafone number [protected] is already deactivated and this Vodafone number [protected] is under different subscriber’s name hence we are unable to activate the number your name.



I request you to share us your active Vodafone prepaid number from your name along with the recharge transaction statement for us to check process your refund request.



I sincerely apologize for the inconvenience caused to you.



Also I request you to provide us your reachable number with communicative time as per IST 9:30am to 6:00pm for further assistance.



Future correspondence, you can refer to your reference: [protected].



Thank you



Mahesh



http:// www.vodafone.in





On 2/26/2018 10:55 AM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: My Vodafone SIM [protected] not able to connect to Network (AT&T 2G);

Hi Team,

I have checked just now in Vodafone store, Number[protected] has assigned to some other person "Praveen" and using by other person. How can VodafoneCare team not able to find this from last 2 weeks?

1. I have asked couple of times, is this Number active on my Name?

Vodafone Care: Team responded saying it is Active and needs to be charged 250/- Rs minimum to work.

Based on the vodafone Care, support / guidance I have made recharge of 500/- Rs?, Now I have found out that SIM (Number[protected] already assigned to someone else. So

1. How will I get back my amount 500/- Rs?

2. If did not got, is this amount will be refunded from Vodafone?

3. Is this number will be activated back on my Name?

Please do address my above queries ASAP.

Thanks,

Suresh Seelam

On Sun, Feb 25, 2018 at 12:55 PM, Suresh Babu Seelam <[protected]@gmail.com> wrote:

Hi Team,

I have recharged 500/- Rs as per below mails, to maintain balance and it is not working after recharging aslo,

I am providing the below details of recharge:-

"Dear Customer,

Thank you forbankingwithICICIBank.

You have made an online payment of INR 500.0 with Transaction ID [protected] towards payee BILL DESK from your Account XXXXXXXX2350 onFeb, 25, 2018a t22:44hours .

In case you have not made this transaction, please call our customer care

NEVER SHARE your Card number, CVV, PIN, OTP, InternetBankingUser ID, Password or URN with anyone, even if the caller claims to be abankemployee. Sharing these details can lead to unauthorized access to your account.

Looking forward to more opportunities to be of service to you.

Sincerely,
ICICIBankPrivilegeBanking "

Thanks

Suresh Seelam



On Wed, Feb 21, 2018 at 11:40 PM, <vodafonecare.[protected]@vodafone.com> wrote:



Hello Suresh Seelam,





We appreciate you reaching out to us. My name is Sunil, and I will be assisting you today regarding service on your vodafone number [protected].





Further please be informed that your number is very much active as of now hence kindly do recharge of Rs.250/- towards your number and latch on to the network in International Roaming.





However, we request you to follow the below mentioned latch on procedure to make and receiving calls while on International roaming.



Step 1:

Select Network mode to GSM/2G (For countries like Japan, China, North & South Korea, Singapore, AT&T o[censored]SA and Bell operator of Canada handset should be in 3G/WCDMA mode)

Step 2:

Your handset ---- Menu

In the menu option select STK/SIM Toolkit/Vodafone services

>> Roaming/International Roaming



>> Select International

For first timers the network has to be selected manually by going through the normal process of manual selection under phone settings.

Ø Main Menu ---- Phone settings ----- Network selection ------ Manual ----- Select Network available

Try to latch on as per IROAM pack/Roaming Tie-up even if it is showing forbidden

Also, Find below the Latch on process for I Phone.

IPhone3

IPhone 5 and IPhone 6

IPhone 4 and 4S

1. Main menu…Settings…phone…Vodafone services

1. In the I Phone 5 menu, go to settings

1. Main menu

2. Under settings go to phone

2. Phone option

2. Manual latch on settings. Network carrier

3. Under phone at the bottom there is an option called SIM Applications which customer must select

3. Calls option

4. Under that there will be too options

4. Sim application

3.Aeroplane mode….on and off

a. Vodafone IN

5. International roaming.

b. International

5. Select international and then restart the phone

After selecting IR, restart and try to manually latch on.

6. Once you come back, the same process must be followed and select Vodafone IN and restart

However, please click the below link to know the International roaming charges.

https://www.vodafone.in/prepaid/roaming/pages/roaming_essentials.aspx?cid=kar





Please note: you will be charged Rs.5.5/10kb for data usage while on International roaming, however to avoid the charges please turn off the data mode.



Kindly provide us with your alternate contact number if you are unable to latch on even after following the above mentioned steps.





At Vodafone, our commitment to leave you delighted is our foremost priority and I hope I was able to assist you with your requirement adequately. Should you have any additional questions, please reply to this email and I will do my best to assist you.





For future correspondence, you can refer to your service request number: [protected]



Thank you,



Sunil Girish.



Website: www.vodafone.in





On 2/21/2018 12:01 PM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: My Vodafone SIM [protected] not able to connect to Network (AT&T 2G);

Hi Manoj,

Thanks for information,

Actually I want to login to my account for recharge using my mobile number, and generated pin will receive to my mobile.

Due to no Network signal I couldn’t able to recharge as well

More over when I try to recharge it is saying provide valid Vodafone number, I didn’t got this issue and not able to proceed further

Please help me,

Is my number still working ?

If I recharge it will work ?

If so I will ask someone in India to Recharge my number ?

So please check and help me out

Thanks

Suresh Seelam

On Tue, Feb 20, 2018 at 6:21 AM <vodafonecare.[protected]@vodafone.com> wrote:

Hello Suresh Seelam,

Thank you for contacting us. My name is Manoj, and I will be assisting you on your Vodafone connection – [protected],

Ongoing through your e-mail I understand your concern that you have with regards to unable to use the service in International roaming.



I deeply regret the inconvenience caused.



I would like to inform you that in Pre-paid segment International roaming service is pre-activated.





This is to inform you that Rs.99/- will be charged only if you latched on to international roaming network no charges applied on your account yet. As of now you have less balance kindly request you to recharge your account greater than Rs.250/-

In-case if you have any concern kindly request you to write us back with current location alternate number & available time from 9:30am to 6:00pm IST to communicate and fix the issue.

Step 1:

Select Network mode to GSM/2G (For countries like Japan, China, North & South Korea, Singapore, AT&T o[censored]SA and Bell operator of Canada handset should be in 3G/WCDMA mode)

Step 2:

Your handset ---- Menu

In the menu option select STK/SIM Toolkit/Vodafone services

>> Roaming/International Roaming

>> International

For first timers the network has to be selected manually by going through the normal process of manual selection under phone settings.

Ø Main Menu ---- Phone settings ----- Network selection ------ Manual ----- Select Network available

Try to latch on as per IROAM pack/Roaming Tie-up even if it is showing forbidden





Also, Find below the Latch on process for I Phone.

IPhone3

IPhone 5 and IPhone 6

IPhone 4 and 4S

1. Main menu…Settings…phone…Vodafone services

1. In the I Phone 5 menu, go to settings

1. Main menu

2. Under settings go to phone

2. Phone option

2. Manual latch on settings. Network carrier

3. Under phone at the bottom there is an option called SIM Applications which customer must select

3. Calls option

4. Under that there will be too options

4. Sim application

3.Aeroplane mode….on and off

a. Vodafone IN

5. International roaming.

b. International

5. Select international and then restart the phone

After selecting IR, restart and try to manually latch on.

6. Once you come back, the same process must be followed and select Vodafone IN and restart

Additionally, the following link might be helpful for you to get the details of call charges: https://www.vodafone.in/postpaid/roaming/pages/roaming_essentials.aspx?cid=kar

To make your International roaming experience more delightful with Vodafone, we have options for you to reduce the call charges.



Please Note:

·You will be charged at standard charge for data usage while on International roaming, however we recommend you to turn off the data mode.

·There can be the events that International Roaming Partner sends CDR’s after your billing cycle date. In case of the above events Vodafone may not be able to send alarms to you for high usage and/or the customer uses services beyond the credit limit assigned. Also, in such cases you may be billed for international roaming usage in the current or subsequent bill cycles. In all cases you unconditionally agree to make the timely full payment of your bills for the usage of the Services.

·In case of IRAOM pack activation same will be deactivated as per Indian Standard Timings (IST) according to date basis.

·Suggest you to upgraded the SIM to Gemalto SIM by visiting nearest Vodafone stores







Hope, I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them.



For future correspondence, you can refer to the service request number:[protected]

Note: Please visit the nearest Vodafone Store along with your Vodafone SIM & Aadhaar Number to get your Aadhaar number linked with your mobile number as per Government regulations

Thank You!

Manoj,

http:// www.vodafone.in





On 2/19/2018 11:14 PM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: My Vodafone SIM [protected] not able to connect to Network (AT&T 2G);



Hi Sukanya,

Thanks you so much for your needful help, hope my issue will be addressed and sorted very soon.

Thanks

Suresh Seelam

On Mon, Feb 19, 2018 at 6:53 AM, <vodafonecare.[protected]@vodafone.com> wrote:



Hello Suresh Babu Seelam,







We appreciate you reaching out to us. My name is Sukanya, and I will be assisting you today regarding service on your vodafone connection [protected].







Ongoing your email I understand that your concern towards unable to latch on to IR.

I would like to inform you that once again we have highlighted IR latch on issue at your location and forwarded the concern to IR team within 24 working hours they will get in touch with till than cooperate with us









At vodafone, our commitment to leave you delighted is our foremost priority and i hope i was able to assist you with your requirement adequately. Should you have any additional questions, please reply to this email and i will do my best to assist you.



Kindly note the interaction for your future reference;[protected]



Thank you,



Sukanya



www.vodafone.in









On 2/19/2018 9:17 AM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: My Vodafone SIM [protected] not able to connect to Network (AT&T 2G);

Hi Divya,

Thanks for Quick response,

I have been in ATLANTA Georgia USA in last Year and able to connect to AT&T Network by following below mentioned steps. but from few days, I have not noticed from when, suddenly I not able to connect to network.

I don't know it is due to lack of Sufficient FUND or NETWORK Problem.

1. I Need a way to recharge online as I was not able to online (please provide me how to recharge it online as my number is not recognizing)

2. I don't know why it is suddenly not working

As requested, I am providing my alternate contact (USA Number) &amp;#43;[protected] and I am currently using Handset LENOVO A6000.



Thanks in advance

Regards,

Suresh Seelam.

On Sat, Feb 17, 2018 at 4:53 AM, <vodafonecare.[protected]@vodafone.com> wrote:



Hello Suresh Babu Seelam,



Thank you for contacting us. My name is Divya, and I will be assisting you today on your Vodafone number [protected]



On-going through your e-mail, I can understand that your concern about not able to use service in international roaming.



Further I request you to kindly provide your current location and alternative number along with convenient time between 9:00 am to 6:00 pm (IST) for further assistance.



This is to inform you that, International roaming service is pre activated on all prepaid numbers and you would be charged a rental of Rs.99/- for 30days if there is any chargeable activity done (receiving incoming call, browsing etc).



Further I request you to kindly maintain the sufficient balance towards your number to latch on to the network.





However, we request you to follow the below mentioned latch on procedure to make and receiving calls while on International roaming.





This is in regards to the latch on procedure for international roaming, we request you to please do the manual latch on procedure as mentioned below for the SIM to get updated:



1.Keep the handset in 2G/GSM mode. (For countries like Japan, China, North & South Korea, Singapore, AT&T o[censored]SA and Bell operator of Canada handset should be in 3G/WCDMA mode)



2.In the menu option select STK/SIM Toolkit/Vodafone services >>

Roaming/International Roaming >> International



3.Search the network manually and try to latch on as per IROAM pack/Roaming Tie-up operator even if it is showing forbidden



Kindly provide us with your alternate contact number if you are unable to latch on even after following the above mentioned steps.



Also, Find below the Latch on process for iPhone.





iPhone3

iPhone 5 and iPhone 6

Iphone 4S

1. Main menu…Settings…phone…Vodafone services

1. In the iPhone 5 menu, go to settings

1. Main menu

2. Under settings go to phone

2. Phone option

2. Manual latch on settings. Network carrier

3. Under phone at the bottom there is an option called SIM Applications which customer must select

3. Calls option

4. Under that there will be too options

4. Sim application

3.Aeroplane mode….on and off

a. Vodafone IN

5. International roaming.

b. International

5. Select international and then restart the phone

After selecting IR, restart and try to manually latch on.

6. Once you come back, the same process must be followed and select Vodafone IN and restart





However, please click the below link to know the International roaming charges.





https://www.vodafone.in/prepaid/roaming/pages/roaming_essentials.aspx?cid=kar







Please note: you will be charged Rs.5.5/10kb for data usage while on International roaming, however to avoid the charges please turn off the data mode.



Hope I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them

For future correspondence, you can refer to the service request number: [protected]







Thank You!

Divya,

http:// www.vodafone.in









On 2/17/2018 9:55 AM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: My Vodafone SIM [protected] not able to connect to Network (AT&T 2G);

Hi Vodafone Team,

I am Suresh Babu Seelam, holding Vodafone SIM Number [protected] is not connecting to Network (AT&T which is local in USA).

I have traveled to USA 1 year back after reaching here I have followed settings providing by online team to connect to Mobile Network in USA ATLANTA.

I am successfully connected and able to receive messages and phone calls from INDIA and I recharged few times as well.

Suddenly it stopped working and not connecting to network and when I try to reset my Vodafone Account getting or displaying "Mobile is not registered" .

Please help me out, If required i will recharge the number as required.

--

Regards,
Suresh Babu Seelam

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Regards,
Suresh Babu Seelam

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Regards,
Suresh Babu Seelam

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Regards,
Suresh Babu Seelam

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Regards,
Suresh Babu Seelam

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Regards,
Suresh Babu Seelam

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Regards,
Suresh Babu Seelam