[Resolved] Vodafone India — not extending validity of prepaid mobile even after payment of recharge and talktime fees | |||
Another fraud by Vodafone: After making complaint about Vodafone on 10.12.19, (see my previous complaint along with my copies of emails to the company as given below) now, today, (11.12.19), the Company has added talktime charges of Rs 38/- to my mobile account of my mobile no.[protected], against my payment of Rs 49 on 3.12.19, which was made before the expiry date of 4.12.19. But they have not extended the validity, rendering the mobile ineffective and they are still informing that the validity has expired on 4.12.19. All outgoing calls have been stopped from 4.12.19, even though I had paid recharge amount on 3.12.19, ie, bofore the expiry of the validity. They had also sent me e-receipt for my payment on 3.12.19. But now, they are not prepared to extend validity eventhough the had collected recharge amount and the Company is thus cheating me. dtt 11.12.19 Previos complaint dt 10.12.19 The details of my complaint may be seen from the copies bf the emails Given below. I also conacted vodafone customer care cum service centre at erode 1 On 9.12.19 and also sent these details to whatsapp of the vodafone employee (Mobile no. [protected]) but no action taken by any body in this company to extend validity — My payment details: via debit card of bank of baroda on 3.12.19 — transacion id Rep[protected], a/c id[protected]: but the company stopped all outgoing callss from 4.12.19 — Email from vodafone on 8.12.19: Re: wrong sms to my mobile xxxxxxxxx4 regarding validity Vodafonecare. [protected]@vodafoneidea.com Sun 12/8/2019 3:40 pm Hello sir/ma'am, We appreciate you reaching out to us. My name is pallavi, and i will be assisting you today regarding your query for your vodafone number xxxxxxxxx4. I sincerely apologize for the inconvenience caused to you and delay in response. You have reached vodafone customer care, mumbai. The mobile number mentioned in your e-mail is a vodafone tamil nadu number. We have forwarded your concern to them and you shall receive a response from vodafone tamil nadu circle within 1 working days. We request you to kindly contact them for any queries regarding your vodafone number. E-mail id: vodafonecare. [protected]@vodafoneidea.com Customer care number: [protected] Call charges: 50p/3 min (Vodafone number)/ charges will be as per tariff plan (Non vodafone) The interaction number for your future reference[protected]. Should you have any additional questions, please let me know and i will do my best to address them. Manage your vodafone account on the go with this must-have app. Pay bills, recharge, activate data packs/vas and much more. Download from www.vodafone.in/ch1 Don’t forget to explore “my vodafone app”, to know more about your billing details, recharge status, data usage, vas, roaming services & much more! Power to you! Thanks, Happy to help, Pallavi birhade Vodafone care Contact numbers For enquiries: 199 or +91-[protected] (Standard calling charges applicable) For complaints/requests:198 (Toll free) E-mail: vodafonecare. [protected]@vodafoneidea.com Website: www.vodafoneidea.com Place order for a vodafone connection using the link https://bit.ly/MyVFSim2 My email on 5.12.19: On 12/5/2019 6:05 pm; from:[protected]@hotmail.com; to: vodafonecare. [protected]@vodafoneidea.com; ;? Cc: vodafonecare. [protected]@vodafoneidea.com; ; subject: re: wrong sms to my mobile xxxxxxxxxx regarding validity; Please see my email dated 4.12.19. Despite my payment of recharge fee rs 49 for my prepaid mobile xxxxxxxxx4 on 3.12.19, (See atttachment) (Though the due date was only on 4.12.19), and despite my email yeserday, you stoped outgoing calls and you have not responded to me. I have the option of representing to trai and consmer court against ¿your cheating. Yo did this same mistake last month too. I will exercise this option if you fail to rectify it immediately. Xxxxxx 5.12.19 My email on 4.12.19 Kindly see my email sent last month. Despite my prepaid subscription to mobile xxxxxxxxx4 last month, recharge was not done, and only after my email to you, the recharge was made. Yesterday too, i paid recharge fee rs 49, vide attachment file, and validity was exended by you until the end of this month. But today, no outgoing calls could be made, and no balance towards talktime is available, and the mobile shows that the validity is to expire today, 4.12.2019. I do`nt understand what is happening in yor company. There is no other way except approaching trai and consumer court. Pleasee reply immediately Xxxxxxx, 4.12.19 My email on 4.11.19 On 11/4/2019 10:53 pm; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafoneidea.com; ;? Cc: ; subject: wrong sms to my mobile xxxxxxxxx4 regarding validity; From xxxxxx (Mobile xxxxxxxxx4) This is in continuation of my talks with complaints section customer care officer today through my mobile xxxxxxxxx4 at around 9.45pm by contacting the number 198. After noticing the sms to my mobile that outgoing calls will stop on 5.11.19, i tried to recharge for validity through my debit card two days back. But it was not successful. However i had in my credit in my mobile account rs. 53.5 at that time. Hence i tried to find whether any command is available in the mobile to convert a part of this amount for recharge purposes, and i found that the command *567*7# is meantfor free recharge. I applied this command and an amount of rs 35 was recovered from my credit and now the balance available is only rs. 18.5. Though the amount rs. 35 was recovered, the validity was not extended, bu i got an sms conveying that he validitywill expire on 3.11.19. I did not knowhow the expiry of validity could advance by 2 days (Ie, 3.11.19 instead of 5.11.19), after recovering an amount of rs. 35. However, today i received sms that the validity will expire on 5.11.19, and the validity has not been extended. I explained all these today to the customer care officer, but he replied that i have paid rs 35 for gambling purpose. I replied that i have paid this amount for recharge last month and hence i meant that the command for free recharge and also the recovered amount of rs. 35 were only for recharge for validity extension, as there was no indication, such as gambling purpose, against the command *567*7#. And i also requested the customer care officer to convert this amount for validity extension, since i had not gone for gambling. But your officer refused to do so. Hence i would request you to kindly look into this issue and convert this recovered amount of rs 35 for validity extension and extend the validity period for 28 days. Xxxxx 4.11.19 Was this information helpful? | |||
Jan 15, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Dec 13, 2019 Vodafone India Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Pooja. | |||
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