Vodafone India — online fraud by vodafone new prepaid connection

Hi,

I ordered and paid for a new vodafone prepaid connection online on 4th june 2019. This sim was supposed to be delivered to me by 5th june 2019, but till date i have never received any calls to deliver my sim. I have called and mailed vodafone many times and received the same answer over and over 'this complaint will be escalated to the highest priority and we will deliver it the very next day' but for some reason this 'very next day' never happened.

At last today i got a call from someone from vodafone asking me go over to the local vodafone store and get a new connection from there. I told him clearly that is not at all possible and he replied 'then i'm sorry i will have to cancel your request' soon after i got a message saying my request has been cancelled.

This is a clear cut case of online fraud by vodafone.

1. If we are to go to the local vodafone store and get a new connection, why does vodafone accept payments online promising a door delivery?

2. I made a payment on 4th june and till the date i have never received a single penny from it.

3. As of now they have cancelled my request without my consent and will charge a cancellation charge from the amount i paid. So even if they agree to refund my money, they will take the cancellation charge from it.

4. It is almost 21 days since i made all the payment and till the date i have been chasing them for the sim but with no use. If any customer makes a delay in payments vodafone will levy a fine from them and if they make any delay will they make any amendments for it? No. A very big no.

My vodafone order id is : dchd[protected]

Regards

Steve jackson