Vodafone India — poor customer service over wrong bill amount.

13th april, 19 - i visited vodafone store at mohali, 3-b2 (Punjab) for changing my postpaid plan of phone number 99*227. Before that i was about to port away to airtel but vodafone people called me up and offered me discounted plan of 299/mnth as 272/ mnth. I was attended by mr. Vivek (Store customer care executive) who raised my request for plan change (Req id[protected]. He also called up vodafone back office executive (Sandeep kaur) for the purpose. She also talked to me and confirmed me that my desired plan will be activated within 48 hrs.

13th may, 19 - on receipt of the bill i was surprised to see that my bill is 656/-. When i checked details i found that apx 500 rs. Is the charges for internet usage which indicated that my plan was not changed. When i called up customer care, they informed me that there is no plan change request from my side in any store. She told me that she can raise request rite now but i refused because i was already wrongly charged for the month. But despite of that she raised the request and my plan was changed from that day onward.

18th may, 19 - i reached to same vodafone store which i visited a month ago and contacted same customer executive (Mr. Vivek) and told him the whole story. He pulled out my details and confirmed me that i am rite and plan should have changed and bill amount is wrongly raised. He spoke to sandeep kaur and told her the issue. Sandeep kaur also spoke to me and to my surprise she said "sir apko 48 hrs baad confirm karna chaiye tha customer care phone karke k mera plan change hogya ya nai." (Sir you should have called up to check whether your plan has changed or not?).
I strongly rejected her response as vodafone want me to call customer care to know that i need to visit vodafone store to change my plan then wait for 48 hrs and then again call to check whether it has got changed or not!!
Then she handed over the phone to her senior official mr. Gaurav who spoke to me and offered me waiver of 150 rs which i rejected again as extra amount was 350 rs. He told me that he has this much limit of waiver amount only. He requested me to write this issue to your level which i am doing rite now.

At the end, i am highly frustrated with the treatment given to me over this. Surprisingly it take few hours to get a new connection but takes 48 hrs and has to visit store for plan change and then endless follow ups. Company can spends crores of rs on advertisement but ignore existing customers.
My complaint was closed without any resolution and no one in the company is ethical enough to provide solution.